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Rick Gilbert
Rick Gilbert | Page 5
Sales and Leasing Advisor
Mercedes-Benz of Columbus
7470 Veterans Parkway
Columbus, GA 31909
76 Reviews
76 Reviews
Write a ReviewDealership Experience
11 yrs, 8 mos
76 Reviews of Rick Gilbert
February 13, 2021
The actual purchasing experience was great and the sale representative I worked with was cordial, but when I went back a week later because of a very bad issue with the breaks, I was essentially told to go representative I worked with was cordial, but when I went back a week later because of a very bad issue with the breaks, I was essentially told to go somewhere else as they "wouldn't know what to do with this car" because it wasn't a Mercedes. That very same day I had my friend who is an amateur mechanic come over and check my car and he was able to find the issue in literally less than thirty seconds by just looking at the wheels. The dealership did not even attempt (or didn't care to) look at my car. All it needed was a new caliper and rotors, something any mechanic could do in less than an hour. If you buy a car from this dealership make sure you ONLY purchase an actual Mercedes-Benz vehicle or they will do absolutely nothing to help you if there is an issue later. I thought Mercedes-Benz was supposed to be higher class or something but they're just your run-of-the-mill dealership that isn't interested in helping you if it inconveniences them. Nice sales people though, Rick's a great guy! More
by joshuagrooms11
Verified Customer
Helpful 
February 02, 2021
The Mercedes Benz of Columbus dealership truly knows how to take care of their customers and ensure they are taken care of! Top notch dealership! to take care of their customers and ensure they are taken care of! Top notch dealership! More
by christina.congo
Other Employees Tagged: Richard Joyner , Duane Hall
January 29, 2021
Very professional and friendly staff and salespeople. Rick was extremely helpful in making the purchase price a win-win situation. I bought this car for my wife, and she loves it. Debi was also helpful. Rick was extremely helpful in making the purchase price a win-win situation. I bought this car for my wife, and she loves it. Debi was also helpful. She was able to save me a trip to the tag office! More
by fredmoore
Other Employees Tagged: Nadie Martin, Debi Lewis
December 30, 2020
Malcolm and Rick did an outstanding job assisting me with the purchase of my new Mercedes GLE. I look forward to a long-term relationship. the purchase of my new Mercedes GLE. I look forward to a long-term relationship. More
by mussery0
Other Employees Tagged: Richard Joyner, Malcolm Waller
December 22, 2020
A Very Pleasant Experience, unlike others I've dealt with. Kudos to All that helped make possible getting the Vehicle we wanted. They went that "Extra Mile" with. Kudos to All that helped make possible getting the Vehicle we wanted. They went that "Extra Mile" More
by yajklis
Other Employees Tagged: Debi Lewis , Bob Blauvelt
November 23, 2020
Great sales department, they had me in and out in 24 hours. Thank you Rick and Richard for making it so easy on me. Philip hours. Thank you Rick and Richard for making it so easy on me. Philip More
by PWYNN
Other Employees Tagged: Richard Joyner, Nadie Martin, Debi Lewis, Robert Weihl, Luis Diaz
November 11, 2020
This was a real game changer for me to work with an awesome sales person, Rick Gilbert and the rest of the supporting including Debi Lewis. It all started with the initial phone call as I was treated w awesome sales person, Rick Gilbert and the rest of the supporting including Debi Lewis. It all started with the initial phone call as I was treated with respect and Rick's humbling personality. After spending the previous two days at two other MB dealerships in GA and AL, it was time for me to elevate my experience. Although I live 150 miles from this store, I will make it my first stop when shopping for a vehicle in the future. More
by vtonyp77
Other Employees Tagged: Debi Lewis
October 27, 2020
Great customer service over the years. Third car we have leased through Rick Gilbert. Thank you for your help and follow-up. Will come back again! have leased through Rick Gilbert. Thank you for your help and follow-up. Will come back again! More
by edris.beck
Other Employees Tagged: Lizzy Spitzmiller , Tyler Knowles, Jerry McIntyre, Troy Reed
October 23, 2020
Everyone was very helpful. .I was impressed with the clean men's restroom. .Brittany Hope was very helpful. I wish paper work could be quitter.. Service was and has always been very help full. clean men's restroom. .Brittany Hope was very helpful. I wish paper work could be quitter.. Service was and has always been very help full. More
by c31521
Other Employees Tagged: Brittany Whatley , Troy Reed
August 19, 2020
I ordered a car and it was delayed because of the virus. They kept me updated throughout the process. Great service and experience. It’s my second car I’ve purchased from them. They kept me updated throughout the process. Great service and experience. It’s my second car I’ve purchased from them. More
by ctm0
Other Employees Tagged: Debi Lewis, Lizzy Spitzmiller , Tyler Knowles, Jerry McIntyre, Troy Reed
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