Rick Gordon

Every person we dealt with was very nice and also seemed to do whatever it took to make this purchase happen. Would definitely recommend and purchase another vehicle in the future. Kim carr to do whatever it took to make this purchase happen. Would definitely recommend and purchase another vehicle in the future. Kim carr More

by ctkim98 Verified Customer Verified Customer

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The truck buying process was so simple and painless! Very straightforward people here. Andrew was an incredible help and made sure everything was smooth! Thank you so much!! Very straightforward people here. Andrew was an incredible help and made sure everything was smooth! Thank you so much!! More

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Tried fixing my brake issue, would call and they said they were fixed. Went to pick up and they were still dropping to the floor 40 percent after they said they were fine. This happened 3 times! I had to they were fixed. Went to pick up and they were still dropping to the floor 40 percent after they said they were fine. This happened 3 times! I had to fight to get them to fix it 100 percent by the 3rd time of bring it back they finally fixed something and they feel good. But had to argue to get them to do it. Also one of the times they lost my brake fluid cap, left a dirty rag under my hood ( that could’ve caught fire ) and left a water bottle that was half full in my cup holder. Super unprofessional! I will never be back, had a nightmare of a time and will make sure every one of my friends and family never go here. Agnes was great though but your maintenance techs are horrible and unprofessional More

by Tomjkozak Verified Customer Verified Customer

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Excellent experience purchasing a vehicle at Family Ford. Staff was friendly and knowledgeable. Transactions went smoothly and they definitely earned my business. Staff was friendly and knowledgeable. Transactions went smoothly and they definitely earned my business. More

by Jeep2 Verified Customer Verified Customer

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I recently purchased a Ford F350 Super Duty from Family Ford, and I couldn't be more pleased with the entire experience. Living out of state, I initially reached out to the dealership with several question Ford, and I couldn't be more pleased with the entire experience. Living out of state, I initially reached out to the dealership with several questions, and Rick Gordon, the general sales manager, was my first point of contact. Rick was incredibly professional and responsive, addressing all my inquiries promptly and thoroughly before I even set foot in the dealership. When I arrived for the delivery of my new truck, the staff at Family Ford were friendly, welcoming, and truly helpful. They went above and beyond to ensure everything went smoothly and to earn my business, making me feel confident in my decision to purchase from them. The entire process was seamless and exceeded my expectations. I highly recommend Family Ford and Rick Gordon for anyone in the market for a new vehicle. Their dedication to customer satisfaction is unmatched! More

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My best experience ever purchasing a new vehicle. I used this site for making initial contact with the dealership. I worked with Rick Gordon, sales manager; he was excellent and responsive to my rece I used this site for making initial contact with the dealership. I worked with Rick Gordon, sales manager; he was excellent and responsive to my recent vehicle purchase. He was up-front and responsive to all emails. I would highly recommend this dealership, as the staff was friendly and cooperative during the entire process and a pleasure to work with. More

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Great dealership to work with and to buy a car through. Andrew is great and would buy another vehicle from this dealership. Andrew is great and would buy another vehicle from this dealership. More

by adam.robbins12 Verified Customer Verified Customer

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The best dealership around l have been buying Ford vehicles from family Ford for at least 20 years vehicles from family Ford for at least 20 years More

by JAMESMCARD53 Verified Customer Verified Customer

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I feel the deals that I’ve gotten could have been better, think I could have paid less and gotten more for trade ins. Everything else has been great! think I could have paid less and gotten more for trade ins. Everything else has been great! More

by STURGISGODA Verified Customer Verified Customer

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It's been YEARS since I've had a dealership experience like this! No pressure. No hassle. No run around. Just, get to the price, and enjoy your truck! Will ABSOLUTELY do business here again. like this! No pressure. No hassle. No run around. Just, get to the price, and enjoy your truck! Will ABSOLUTELY do business here again. More

by Joe Boissonneault Verified Customer Verified Customer

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