Rick Gordon
Rick Gordon at Family Ford of Enfield

Rick Gordon

General Sales Manager

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

Contact Me
4.6
33 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

38 yrs

Languages Spoken

English English

4.6

33 Reviews

Write a Review

33 Reviews of Rick Gordon

May 20, 2025

Dealership Rating
Employee Rating

Every person we dealt with was very nice and also seemed to do whatever it took to make this purchase happen. Would definitely recommend and purchase another vehicle in the future. Kim carr More

by ctkim98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brendan Miller

May 20, 2025

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield. We look forward to having you as one of our valued customers for many more years to come!

April 04, 2025

Dealership Rating
Employee Rating

The truck buying process was so simple and painless! Very straightforward people here. Andrew was an incredible help and made sure everything was smooth! Thank you so much!! More

by nathantibbetts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Mcneal

Apr 04, 2025

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

January 26, 2025

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Employee Rating

Tried fixing my brake issue, would call and they said they were fixed. Went to pick up and they were still dropping to the floor 40 percent after they said they were fine. This happened 3 times! I had to More

by Tomjkozak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Billy Genereux, Agnes Pusztai

Jan 29, 2025

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, Tom, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jan 26, 2025

Tomjkozak responded

Unprofessional

January 12, 2025

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Employee Rating

Excellent experience purchasing a vehicle at Family Ford. Staff was friendly and knowledgeable. Transactions went smoothly and they definitely earned my business. More

by Jeep2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Stephen Fitzgerald

Jan 13, 2025

Family Ford of Enfield responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Family Ford of Enfield!

January 11, 2025

Dealership Rating
Employee Rating

I recently purchased a Ford F350 Super Duty from Family Ford, and I couldn't be more pleased with the entire experience. Living out of state, I initially reached out to the dealership with several question More

by Jeep2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Stephen Fitzgerald

Jan 11, 2025

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rick and our team, and we look forward to working with you again.

January 08, 2025

Dealership Rating
Employee Rating

My best experience ever purchasing a new vehicle. I used this site for making initial contact with the dealership. I worked with Rick Gordon, sales manager; he was excellent and responsive to my rece More

by Jeep2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Stephen Fitzgerald , Karina Popoli-Sarat

Jan 08, 2025

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 06, 2024

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Employee Rating

Great dealership to work with and to buy a car through. Andrew is great and would buy another vehicle from this dealership. More

by adam.robbins12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Mcneal

Dec 08, 2024

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Adam, for choosing Family Ford of Enfield!

November 25, 2024

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Employee Rating

The best dealership around l have been buying Ford vehicles from family Ford for at least 20 years More

by JAMESMCARD53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2024

Family Ford of Enfield responded

James, Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

November 05, 2024

Dealership Rating
Employee Rating

I feel the deals that I’ve gotten could have been better, think I could have paid less and gotten more for trade ins. Everything else has been great! More

by STURGISGODA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Family Ford of Enfield responded

Thank you for taking the time to leave us this feedback. We'll be sure to share your comments with our crew.

November 03, 2024

Dealership Rating
Employee Rating

It's been YEARS since I've had a dealership experience like this! No pressure. No hassle. No run around. Just, get to the price, and enjoy your truck! Will ABSOLUTELY do business here again. More

by Joe Boissonneault
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Mcneal

Nov 05, 2024

Family Ford of Enfield responded

Joe, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

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