Rick Hiller | Page 2

Ignorant service manager Took my vehicle 2018 Jeep compass to get serviced for the second time for the same concern. No loaner can be given until diagnosed. Service advisor Mi Took my vehicle 2018 Jeep compass to get serviced for the second time for the same concern. No loaner can be given until diagnosed. Service advisor Mike gave no updates on the first day I left my vehicle. I would call and the response was the same “your vehicle is next or the tech is not here”. On the third day I called every two hours for an update and was told they will give me a loaner then got the call it was ready. one thing was not fixed because it was not “covered under warranty” on a 2018 with 25,693 miles because apparently warranty doesn’t cover something I myself “did”. Requested to see my vehicle and for them to show me the problem I was able to see that what they said was broken was not but they wanted to charge me to fix it because they claim it was broken. They said if they take it apart and its not broken they won’t charge. Spoke to the manager Rick Hiller who was rude and would not let me talk. He did all the talking and listened very little to what we had to say. He was raising his voice at me instead of trying to talk and give great customer service. I asked him to walk with me so I can show him that what they said was broken was not and he would not even bend over to take a look and was just saying “if we take it apart and there broken you are paying us, deal?” I said there not broken look in there but he was just rude and ignoring us. He said we were just trying to get something free from them. I have never felt so humiliated by a “professional” I hope Chrysler sees what kind of management they have running their dealers. I DO NOT recommend Jack Phelan Chrysler Dodge RAM of countryside to anyone this place is a joke. More

Helpful 3

Report | Print

Flat tire Brought my 2018 Dodge Journey in for a flat tire on Monday morning. The service department would not honor the tire warranty that was sold when purcha Brought my 2018 Dodge Journey in for a flat tire on Monday morning. The service department would not honor the tire warranty that was sold when purchasing my new car. The fact that I was on my way to my grandmother's funeral did not seem to put any rush on the order and as of 24 hours later, they still have my car. Terrible customer service! Would not recommend bringing my car to this service center to anyone. More

Helpful 3

Report | Print

someone from service damaged my work van I left my vehicle for in warranty major repair for almost two months( because they couldn't get the parts) and someone from service stuff damage it. I left my vehicle for in warranty major repair for almost two months( because they couldn't get the parts) and someone from service stuff damage it. Rick Hiller promised to show me the video surveillance from dealership but later said he will not do it.They never fix my van -they just declined .Horrible dealership ,horrible experience. More

Helpful 2

Report | Print

It was a very pleasurable experience I sales person David was extremely knowledgeable about all the models my wife and I were interested in. He also listen to what I wanted and made it I sales person David was extremely knowledgeable about all the models my wife and I were interested in. He also listen to what I wanted and made it happen. We had to bring our Jeep to service because I had negotiated additional items that needed to be installed. The service representative Rick was great and the service department did a great job installing the upgrades we asked for. More

Helpful 0

Report | Print

Rick works hard to satisfy his customers Rick is always attentive to my needs. He makes sure my car is serviced and clean when returned. I think he is a great people person and knows his job Rick is always attentive to my needs. He makes sure my car is serviced and clean when returned. I think he is a great people person and knows his job well.. More

Helpful 1

Report | Print

Damaged my car Took my wife's car in for service. When I washed it a few weeks later noticed the front bumper was touched up called them they said they did not do i Took my wife's car in for service. When I washed it a few weeks later noticed the front bumper was touched up called them they said they did not do it. So someone hit my wife's car and had touch up paint with them touched it up and left or what really happened is they hit it and didn't tell me. Would not go back to Jack Phelan dodge dishonest people .st More

Helpful 5

Report | Print