Rick Milbeck
Rick Milbeck at Maple Hill Auto Group
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Rick Milbeck | Page 18

Service Advisor/Warranty Administrator

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.8
185 Reviews

Dealership Experience

19 yrs, 5 mos

4.8

185 Reviews

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185 Reviews of Rick Milbeck

January 30, 2019

Dealership Rating
Employee Rating

Purchase new Hyundai Kona Maple Hill Auto Group has always taken good care of me including new auto sales and maintenance and repair for the past twenty years. Highly recommend More

by Hands-on
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Williamson , Steve Nutt, Greg Vinstra

December 17, 2018

Dealership Rating
Employee Rating

They don't care about you or your business Scheduling service is a nightmare here, even the simplest service like an oil change takes way too long (two hours sometimes) and they will always try More

by GotSnow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Heather Crummel

Feb 15, 2019

Maple Hill Auto Group responded

We are truly sorry that you feel our services were not up to your standards. We try our best to provide each of our customers with excellent customer service. It is disappointing to know that you were unhappy with Maple Hill; but we do appreciate you taking the time to provide us feedback so we can work out any issues.

December 04, 2018

Dealership Rating
Employee Rating

Extremely satisfied. I've been a customer of this service dept. for many years and have never been disappointed. The work that I've had done has always been excellent and More

by Mindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

November 19, 2018

Dealership Rating
Employee Rating

Fantastic experience with Phil Lawrence , very professional, We feel like we are treated like family from the car sales to service staff. Great place to buy a car. Phil and Matt were great about answering all o More

by Derflah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Lawrence, Steve Nutt, Matt Taylor

November 13, 2018

Dealership Rating
Employee Rating

Outstanding Subaru Service Department The Subaru service department is a wonderful team. On every visit I am greeted and the team listens to what my concerns are and uses their expertise t More

by tsupnick76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Daniel, Cassandra Westfall , Heather Crummel, Misty Figg, Steve Nutt, Greg Vinstra

November 04, 2018

Dealership Rating
Employee Rating

Top Flight Courtesy and Service We have 3 Subarus and I was in for an oil change. I once again received great service and courtesy from the service department. That's why I continue More

by larryggreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ed Fitts, Jeff Daniel, Cassandra Westfall , Dempsy Bluman , Heather Crummel, Steve Nutt, Aaron Sayles, Dennis Schurman, Tyler West

October 18, 2018

Dealership Rating

Friendly and efficient Excellent services he car was in and out in a reasonable time and all work was done nicely . The people were friendly and not pushy I also like that t More

by Jack124
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Heather Crummel, Misty Figg, Mike Huffman, Steve Nutt, Tyler West, Steve Westra

September 11, 2018

Dealership Rating
Employee Rating

Great Sales and Service Experience! I just bought my 2nd car (another Subaru) from Phil Lawrence and could not have been more pleased with how helpful he was yet again! He always makes s More

by SubaruLover95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Phil Lawrence, Steve Nutt

August 27, 2018

Dealership Rating
Employee Rating

Peace of mind it is critical to me to be certain my automobile is in top working function because 1. I drive a lot 2. I often have a passenger who’s safety I am ent More

by Bev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall , Phil Lawrence, Aaron Sayles

August 19, 2018

Dealership Rating
Employee Rating

Very Professional I've bought my last 5 cars from Maple Hill so I think that attest to the quality of the service and professionalism of the staff. They know me and tre More

by Dave5183
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Williamson , Steve Nutt, Aaron Sayles

...
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