Ricky Pena
Ricky Pena at Autohaus on Edens

Ricky Pena | Page 16

Sales Director

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
237 Reviews

Dealership Experience

14 yrs, 1 mo

Industry Experience

18 yrs, 1 mo

Specialties & Trainings

Star Certified

4.9

237 Reviews

Write a Review

237 Reviews of Ricky Pena

February 24, 2021

Dealership Rating
Employee Rating

Dealership is great, our sales person, Philip Gagerman was great. However, the new car was delivered to us with a large paint scratch and rear tail light scratch. More

by PDM14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Philip Gagerman, Mark Hoegler

February 16, 2021

Dealership Rating
Employee Rating

Service and sales are top notch. Philip (sales) and Ken (service) are very focused on customer satisfaction. This customer is very satisfied and I couldn't recommend them more highly. More

by STEPHEN.HALLMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken Dunaway , Philip Gagerman

Feb 17, 2021

Autohaus on Edens responded

Stephen, Thank you very much for the great review! We are very happy to hear that Philip and Ken take exceptional care of you! We appreciate your patronage.

February 07, 2021

Dealership Rating
Employee Rating

Best car-buying experience of my life - I can't recommend Autohaus enough. Team was low-pressure, friendly, and knowledgeable. No surprises throughout the entire process. More

by REKMLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Debosko , Nick Gioulos

January 30, 2021

Dealership Rating
Employee Rating

I had an issue that I addressed to management and they responded immediately. The Service Department jumped into action and quickly solved the problem. Tom Lood reached out to me as did Cindi Link. Cindi More

by Sophia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Tames, Tom Lood, Cindi Link , Prem Parikh, Terry Stailey

Feb 01, 2021

Autohaus on Edens responded

Hi Sophia, We are happy that our General Manager Mark Tames, Service Director Jim Link and Cindi Link were able personally reach out to you and resolve your issue. If you would be so kind to remove the negative review, we would truly appreciate the gesture. Thank you very much for your patronage. Have a great day!

Feb 04, 2021

Sophia responded

I am also very appreciative of Mr. Tames' quick response and the Service Team's professionalism. Thank you so much for hearing me and helping me. Best regards, Sophia

January 20, 2021

Dealership Rating
Employee Rating

Excellent service from Kevin the sales person and from Ricky in the financing department. They notified me immediately once the car arrived and Ricky arranged the financing in an hour. More

by NTHAKRAR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Hoegler, Kevin James

January 12, 2021

Dealership Rating
Employee Rating

Had a very good experience with Authaus. Purchase process was hassle-free, and vehicle delivery was comprehensive. Got an excellent value on my new Mercedes. More

by KMODONOGHUE
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Philip Gagerman, Mark Hoegler, Nicholas Maniatis

January 05, 2021

Dealership Rating
Employee Rating

Received information from Mercedes Finance regarding trading up on my 2018 lease. Spoke with Phil on the phone and came in on 12/31/20. He showed my wife & I the new GLA & GLB models for 2021. As usual, More

by MGARTNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Philip Gagerman

January 02, 2021

Dealership Rating
Employee Rating

The outstanding Autohaus on Edens Service team has been working on my various Mercedes Benz cars for the last 12 years. They have been consistently excellent. More

by HV
Recommend Dealer
Yes

December 29, 2020

Dealership Rating
Employee Rating

My experience with my recent purchase at Autohaus on Edens was great. My salesperson, Trent Kendrick, was knowledgeable and patient with me as I explored several options. I remain a happy and loyal Auto More

by JRWALDECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Hoegler, Trent Kendrick

December 18, 2020

Dealership Rating
Employee Rating

Sales/Leasing Consultant, Nicholas Maniatis answered all my questions with complete honesty. Very professional. Thank you for being extremely patient with me. Great experience. GREAT JOB! More

by HECTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Maniatis

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