Ricky Perez | Page 6

Worst experience ever.The management lied and destroyed my credit.Told me they would fix items on car or take $500 dollars off.They did not do that for me.They knew I was on Social Security Disability Insu my credit.Told me they would fix items on car or take $500 dollars off.They did not do that for me.They knew I was on Social Security Disability Insurance but jacked up payment with false statements.I no why dealership’s will be extinct soon!! More

by deanenglund3 Verified Customer Verified Customer

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You guys had amazing service. Found the car I wanted really easy. Recommend coming here! really easy. Recommend coming here! More

by EP3210384 Verified Customer Verified Customer

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Had an absolutely horrible experience. Brought my minivan in and waited there for 90 minutes and they refused to fix it due to "damage" on the door. Told me that a body shop should fix it. Brought it to a we in and waited there for 90 minutes and they refused to fix it due to "damage" on the door. Told me that a body shop should fix it. Brought it to a well respected body shop in town who punched the tiny dent out in 20 seconds (was told it was from someone opening their car door into mine). The body shop said absolutely it should be the responsibility of the dealership to fix this as the problem was the door alignment. Dealing with the head of service was Phil Principato, who continuously interrupted me and gaslit me claiming my car has been in an accident when it hasn't. Would not listen and is obviously uncomfortable with strong females. I sent my car back a second time, this time with my husband and he had to get the body shop on the phone in order for them to "believe" him. They finally decide they will look at the door and tell him the final step is to take to the body shop down the street. Phil gave my husband the incorrect body shop. My husband called the Kia dealership back and they claimed the body shop must have moved. Re called the body shop and asked if they've moved and they said no, never. Ridiculous. Was planning on purchasing a new fully loaded telluride through this dealership but absolutely will not get another kia ever again due to the time wasted wild goose chase. Phil Principato should not be a service manager. Most despicable experience ever. More

by Erin Verified Customer Verified Customer

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Everyone was Very friendly very knowledgeable everything went smoothly and quickly thanks Steve Ricky Bill Tiffany went smoothly and quickly thanks Steve Ricky Bill Tiffany More

by Steveandfelicia Verified Customer Verified Customer

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Horrible customer service. I paid for service and when I picked up the car I was able to prove that the service was not complete. Also request one service to be done but another was done. I was asked for th picked up the car I was able to prove that the service was not complete. Also request one service to be done but another was done. I was asked for the manager to contact me. I called twice and left voice mails with no return call. This is the worst service I have ever received. Would love to talk to someone about it, but it seems like no one at this dealership cares! More

by Claudio Varo Verified Customer Verified Customer

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Great customer service Ricky Perez great guy honest and straightforward highly recommended I will be repeat customer for life straightforward highly recommended I will be repeat customer for life More

by ENRICO.TONELLI1981 Verified Customer Verified Customer

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They where supper in and out they new their stuff, and would recommend them totally would recommend them totally More

by SABOORA1970 Verified Customer Verified Customer

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The salesman Bill did a great job in arranging everything. The dealership itself was horrible in a sense that everything that could go wrong indeed went wrong. Ordering a car and putting down mone everything. The dealership itself was horrible in a sense that everything that could go wrong indeed went wrong. Ordering a car and putting down money in a depot and hearing after 4 weeks that the car was sold to someone else… and then it happens again the second time, is just impossible! And that is only one of the issues!! But bill really worked his … of to get things done and be responsive to our calls and anger. More

by RCOST Verified Customer Verified Customer

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They had the model I wanted in stick. The sales person, Aldo, was great. Process took much less time than I expected. Aldo, was great. Process took much less time than I expected. More

by KellT Verified Customer Verified Customer

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Everyone was nice & helpful. I was kept in the loop about what the vehicle needed. what the vehicle needed. More

by Jackie M Verified Customer Verified Customer

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