Ricky Perez
Ricky Perez at Bob Rohrman Schaumburg Kia

Ricky Perez | Page 7

General Manager

Bob Rohrman Schaumburg Kia

750 E Golf Rd
Schaumburg, IL 60173

4.1
172 Reviews

Hometown: Round Lake Beach How Long Employed at Schaumburg Kia: Oct 2018 How Long in Car Business: 33 Years Hobbies: Weight Lifting, Deep Sea Fishing, Scuba Diving Favorite Vehicle: Telluride SX Favorite Food: Texas Day Brazil and Bob Chiris Favorite Movie: Rudy Favorite Vacation Spot: Hawaii

4.1

172 Reviews

Write a Review

Dealership Experience

7 yrs, 8 mos

Industry Experience

38 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

172 Reviews of Ricky Perez

September 17, 2021

Dealership Rating
Employee Rating

Great service! Everyone worked as a team to make sure that we got the car we wanted at the price we wanted. Thanks, Kamarie, Anthony, Norma for the great job on the sales floor, and Christian in service More

by DIMARIE5657
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 17, 2021

Bob Rohrman Schaumburg Kia responded

Congratulations on your new car! We are thrilled that our team made the purchase process so positive and successful. Thank you from all of us at Bob Rohrman Schaumburg Kia!

September 15, 2021

Dealership Rating
Employee Rating

They did not help me with the problem on my car they would not cover on warranty or even charge a small amount More

by Rclark911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 18, 2021

Bob Rohrman Schaumburg Kia responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Sep 18, 2021

Rclark911 responded

I would like you to fix this forward collision system under warranty I don't have any idea how a horn could affect the collision system on the front end and not cover items that are under warranty

Sep 18, 2021

Rclark911 responded

I would also appreciate not being treated like some type of scammer for bringing my car into the dealership to have it repaired under what is clearly a warranty repair. In reading some internet forums this system seems to be a common problem.

Sep 18, 2021

Rclark911 responded

You can contact me by email rclark911@yahoo.com and let me know what you would like to do.Thanks

Sep 20, 2021

Rclark911 responded

Please contact me at my email rlark911@yahoo.com so I can set up a time I can bring my vehicle in and you can repair the forward collision system under warranty

Sep 21, 2021

Rclark911 responded

I have not heard back. I have sent my email: rclark911@yahoo.com or you can call me 630-738-9110. You have my number on file. I look forward to you contacting me so we can get this fixed under warranty. Ray

September 08, 2021

Dealership Rating
Employee Rating

Jim was super helpful. After this dealership gave me literally the worst car experience I've ever had with my last car( and I've been in a head on collision hit and run) jim redeemed this dealership. If More

by WALTERSTRODER
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Tremmel, Daina Barthel , Mark Croft, Steve Heinze, James Meiners, Jim

Sep 08, 2021

Bob Rohrman Schaumburg Kia responded

Walter, Thank you so much for taking the time to share your feedback with us. Jim and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 04, 2021

Dealership Rating
Employee Rating

Good people had a great visit would recommend again process took normal lengths of time everything else was about as expected dealership building was about as expected More

by RUNDELLJOE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Tremmel , Juliet Kuzma, Tyler Larson

Sep 05, 2021

Bob Rohrman Schaumburg Kia responded

Here at Bob Rohrman Schaumburg Kia, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear, Joe, you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 27, 2021

Dealership Rating
Employee Rating

What a terrible experience!!! I wanted to buy a 2022 What a terrible experience!!! I wanted to buy a 2022 Kia Stinger so badly. I did the research and found my car. Unfortunately, Kamarie and Dania More

by Tom S
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kamarie Jones, Daina Barthel , Mark Croft, Steve Heinze, James Meiners

Aug 27, 2021

Bob Rohrman Schaumburg Kia responded

Not sure why I gave me a 1 never met you??

August 21, 2021

Dealership Rating
Employee Rating

The service department is more interested in serving the customer, making your experience a pleasant one.I would strongly recommend bob rohrman for your next car purchase More

by SARA3676
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kamarie Jones, Christian Medina , Mark Anderson, Juliet Kuzma, Matthew Pavone

Aug 23, 2021

Bob Rohrman Schaumburg Kia responded

Your recommendation means a lot to us, Sara! Thank you for choosing Bob Rohrman Schaumburg Kia and for sharing your experience. We wish you safe travels until we see you next!

August 13, 2021

Dealership Rating

They worked very well with me..place was clean .everyone was friendly..an was not a long wait....i enjoyed my experience at that store....salesman was very friendly an worked great.... More

by TRACIEBARBALCE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Mitchell , Mark Anderson

Aug 13, 2021

Bob Rohrman Schaumburg Kia responded

Thank you, Tracie, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

July 22, 2021

Dealership Rating
Employee Rating

It was the best dealer I have ever been to. I cherished the experience and can not wait to go again. I would recommend all of my closest friends, family and acquaintances to go and buy new and used cars at More

by ACOMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Tremmel, Kamarie Jones, Daina Barthel, Christian Medina , Allison Bijan, Steve Heinze, Juliet Kuzma, Tyler Larson, James Meiners

Jul 23, 2021

Bob Rohrman Schaumburg Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle and we look forward to seeing you again!

July 02, 2021

Dealership Rating
Employee Rating

Service was ok but they have several mark ups on MSRP. I went to Libertyville to buy a Kia Stinger Scorpion because Your dealership wanted $6000 over MSRP. More

by STEVE.GARTH
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mark Anderson, James Meiners

Jul 20, 2021

Bob Rohrman Schaumburg Kia responded

Thank you for your feedback, Steve. Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jul 05, 2021

Bob Rohrman Schaumburg Kia responded

Thank you for your feedback, Steve. Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 01, 2021

Dealership Rating
Employee Rating

Great communication got the job done quickly, something I’ll be impossible they worked out a great deal, everybody’s very nice great model will recommend it More

by DESIMONE1664
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Tremmel, Daina Barthel, Christian Medina , Mark Croft, Chris Evans, Juliet Kuzma, Tyler Larson, Matthew Pavone

Jul 02, 2021

Bob Rohrman Schaumburg Kia responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

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