Ridge Hancock

Ridge was very kind and had great customer service. The whole garage his far too busy and needs to either expand and hire more people to accommodate all the cars Klaben sells, or, stop selling cars. The whole garage his far too busy and needs to either expand and hire more people to accommodate all the cars Klaben sells, or, stop selling cars. No one should have to wait almost 4 weeks to get their car fixed…or even looked at to see what’s wrong! More

by kmiller74 Verified Customer Verified Customer

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They are Friendly and accessible very helpful. They always have a nice selection of new cars with various amounts of options and colors to choose from. They always have a nice selection of new cars with various amounts of options and colors to choose from. More

by KGKNIGHT40 Verified Customer Verified Customer

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This was my first paid preventative maintenance on my Wrangler as the first 3 were included in the purchase. Ridge helped me understand the value in the 15,000 mile package, particularly in light of the Wrangler as the first 3 were included in the purchase. Ridge helped me understand the value in the 15,000 mile package, particularly in light of the fact that we plan to keep the vehicle for several more years. More

by leebrown44262 Verified Customer Verified Customer

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Had to get my radiator and rear brakes replaced and it was completed earlier than expected. The quality of work was once again exceptional. I will continue using this location and would definitely recomme was completed earlier than expected. The quality of work was once again exceptional. I will continue using this location and would definitely recommend them. Thanks again. More

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Ridge in service department was very helpful and listened to my concerns. Great guy. I have another service appointment scheduled soon and I'm hopeful to have the same outcome. to my concerns. Great guy. I have another service appointment scheduled soon and I'm hopeful to have the same outcome. More

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The dealership was clean and pleasant. The associates I interacted with were courteous and professional. The folks performing actually working on the cars were having an off day. My jeep w The associates I interacted with were courteous and professional. The folks performing actually working on the cars were having an off day. My jeep was never pulled around front when service was complete and Elizabeth had to track it down in the service area. Another customer had a service being performed that she had declined prior. She was already kept waiting over an hour longer than expected and then found out the mechanic misread the work order and started the unwanted service. More

by jvpittner Verified Customer Verified Customer

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Ridge took car of the problem efficiently and provided a rental car during the process! rental car during the process! More

by kristen.messner Verified Customer Verified Customer

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Very good service and they were prompt and friendly. Car repair was done when expected great job. Car repair was done when expected great job. More

by NORM818 Verified Customer Verified Customer

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I found Klaben Chrysler Dodge Jeep dealership in Kent to be exceptional when it comes to service and parts, their efforts, their honesty, which is very important most places just can’t be honest they are. I be exceptional when it comes to service and parts, their efforts, their honesty, which is very important most places just can’t be honest they are. I won’t take my vehicle anywhere else anymore. Thank you, RIdge and Joe for taking care of my Jeep sincerely, Doug Rice More

by dougprice56 Verified Customer Verified Customer

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Every dealing I had with Klaben has been positive. The employees make it happen. In the service department, Mr. Ridge Hancock was professional and attentive. He listened to my issues as well as too The employees make it happen. In the service department, Mr. Ridge Hancock was professional and attentive. He listened to my issues as well as took a serious interest. Mr. Hancock ensured that my issues were resolved appropriately and in a timely manner. I believe that Mr. Ridge Hancock is a very positive asset to the department. More

by dak715 Verified Customer Verified Customer

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