Ridge Hancock
Ridge Hancock at Klaben Chrysler Jeep Dodge Ram

Ridge Hancock

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
36 Reviews
4.9

36 Reviews

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36 Reviews of Ridge Hancock

July 16, 2025

Dealership Rating
Employee Rating

He was nice kind person and be helpful nice to work with will return for business More

by rachelles44
Service Price Transparency
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Recommend Dealer
Yes

July 13, 2025

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My car buying experience at this store far exceeded my expectations! This store is beautiful, clean and well lit which made it comfortable. I was not in the market to buy a Jeep but settled in on a 2025 J More

by fxtrader.segundo
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Recommend Dealer
Yes

July 09, 2025

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I took my truck into Klaben for the 45K mileage maintenance. Ridge was awesome to work with. Explained everything in detail and kept me informed throughout the entire process. More

by Jeff Beck
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Recommend Dealer
Yes

July 07, 2025

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Ridge communicated very well. He responded well and advised of what steps were taken. Even when there was a minor mix up with paperwork at the shop, Ridge admitted and apologize More

by Brianallio22
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Recommend Dealer
Yes
Jul 07, 2025

Klaben Chrysler Jeep Dodge Ram responded

Thank you for your review of your recent experience at our service facility. The 4-Star rating is much appreciated, but your comments affirm where we could have done better. We welcome feedback and read every review, as they are a great resource for coaching and counseling with our team. Just know that when we give a customer the wrong perception and put them in a position of being less than completely satisfied, we take it to heart. Please continue to hold us accountable and our commitment to you is that we will continue to work at getting better at meeting, and hopefully exceeding your expectations. I and the entire Klaben team remain at your service. Thanks Jeff Bryant 330-673-3139 ext 409

June 23, 2025

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Ridge was awesome to work with. He communicated and followed through and got my jeep back on the road! More

by ereginelli
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Recommend Dealer
Yes

June 20, 2025

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Work was completed timely and at the price quoted. Truck was clean inside and washed on the oitside More

by racing3jb
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Recommend Dealer
Yes

June 17, 2025

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Dealer is very concern and listened to get problem solved. Glad to work with same service writer More

by Pauline
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Recommend Dealer
Yes

June 12, 2025

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Thank you for servicing my Ram, Ridge Hancock did an excellent job in handling my truck! More

by Smalls
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Recommend Dealer
Yes

June 09, 2025

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Got my car in quickly. Was done within the day. No complaints from me. Very happy More

by ashleyr.childers
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Recommend Dealer
Yes

May 22, 2025

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Work was preformed satisfactorily and in a timely manner. Communication with the service department was good. Car was clean after service More

by Nevin12640
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Recommend Dealer
Yes
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