Ridge Hancock

I've been a Klaben Mopar customer since 1978. I've always been happy with my vehicle purchases and also their service and parts departments. This recent recall visit for a transmission software u I've always been happy with my vehicle purchases and also their service and parts departments. This recent recall visit for a transmission software update on my leased 2024 Jeep Compass went smoothly. Ridge Hancock, the service technician, was knowledgeable and easy to work with. He handled my repair in a professional manner and I was out of the shop and on my way in a reasonable amount of time. More

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Ridge was communicative, helpful, and very considerate. I was not left wondering what was wrong. I thought the did a great job resolving the issue and explaining to me I was not left wondering what was wrong. I thought the did a great job resolving the issue and explaining to me More

by vickieuhl Verified Customer Verified Customer

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Got me in quick, and was very communicative as the process went on, as usual. process went on, as usual. More

by jimbenne Verified Customer Verified Customer

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Great communication, Josh kept in touch to keep me informed of what is going on with my car. Was able to get my car back to me as soon as possible. Thanks~ informed of what is going on with my car. Was able to get my car back to me as soon as possible. Thanks~ More

by ksinning Verified Customer Verified Customer

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I had a great experience with bringing my Jeep Grand Cherokee for an oil change & tire rotation. Ridge was very helpful and friendly. Service was completed on time and I felt well taken care of all arou Cherokee for an oil change & tire rotation. Ridge was very helpful and friendly. Service was completed on time and I felt well taken care of all around. I would definitely recommend them and Ridge. More

by Kb Verified Customer Verified Customer

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Great service in the service dept. All went smooth and all experiences have been positive in all aspects do far. All went smooth and all experiences have been positive in all aspects do far. More

by TODD.PELFREY Verified Customer Verified Customer

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Great service despite the parts delivery times, which I understand are out of your control. Thank you. understand are out of your control. Thank you. More

by sshebeck Verified Customer Verified Customer

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Josh was very thorough, explained that will be done during the service appointment, kept me informed the whole time. He was efficient, friendly and knowledgeable. during the service appointment, kept me informed the whole time. He was efficient, friendly and knowledgeable. More

by ida3 Verified Customer Verified Customer

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We needed a jump start because the battery In our 2018 Jeep Wrangler was dead. They arrived within 10 minutes. We then drove to the Service Department and Service quickly wrote us up for a battery replace Jeep Wrangler was dead. They arrived within 10 minutes. We then drove to the Service Department and Service quickly wrote us up for a battery replacement. They also gave us a ride home until our Jeep was ready for pickup. Wonderful customer service! More

by jjones146 Verified Customer Verified Customer

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very professional and communicative of time line and services completed! Klaben has the best sales/service team I’ve ever experienced!!! services completed! Klaben has the best sales/service team I’ve ever experienced!!! More

by PrzTheLowered Verified Customer Verified Customer

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