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Ridge Hancock
Ridge Hancock at Klaben Chrysler Jeep Dodge Ram

Ridge Hancock | Page 11

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
116 Reviews
4.9

116 Reviews

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116 Reviews of Ridge Hancock

April 10, 2025

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Employee Rating

Did a great job helping me with my service appointment! Barely any wait time attentive, helpful, answered all Concerns! More

by aniafried
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Recommend Dealer
Yes
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April 08, 2025

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Ridge Hancock delivered very professional service with attention to every detail and transparent quotes, no surprises, and excellent communication More

by vivian4
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Yes
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April 07, 2025

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I’ve always had great experiences with Klaben. Especially with Joe in your service department. More

by gknight720
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard

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April 03, 2025

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Ridge was very personable and explained everything well. They worked on my car very efficiently. More

by Curlyjessica0897
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Yes
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March 30, 2025

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Ridge did his usual fantastic job. A definite asset to Klaben!! So glad he is back in the industry. More

by User-74f4c39179
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Recommend Dealer
Yes

Other Employees Tagged: Shalon Withrow

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March 26, 2025

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Employee Rating

Would not come here again, did not perform service I asked for and told me a price then when I got the bill it was going to be higher than told More

by amyrini77
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Workmanship
Service Time
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Recommend Dealer
No
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Mar 26, 2025

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. Your 3 star review reveals that we failed in meeting your expectations. That was not our intention and I apologize for us putting you in the position of being less than completely satisfied. I welcome the opportunity to speak with you in order to gain more insight into your experience and to see if there is anything that I can try and do for you at this point. The details that you provide will help us identify and address any process failure that may have occurred. I thank you again for your feedback and hope to hear from you soon. Jeff Bryant 330-673-3139 ext 409

March 23, 2025

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Employee Rating

Great customer service and I felt like my concerns were important. Melissa is always willing to help and make sure everything is perfect before leaving the service bay. More

by sev1017
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Harris, Brian Binegar , Melissa Dolan, Brian Franklin

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March 08, 2025

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Employee Rating

Ridge did a wonderful job keeping us informed as always. Technicians did a great job with everything needing done the past couple times we were in. Thank you and I appreciate you. More

by hinesra
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Recommend Dealer
Yes
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March 06, 2025

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Quick oil change, tire rotate and a free car wash, could not be better. excellent service More

by obrientj42
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Recommend Dealer
Yes
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February 19, 2025

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Very happy with my service appointment every time I go to Klaben. They treat me great More

by Zinasb83
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Recommend Dealer
Yes
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