Ridge Hancock
Ridge Hancock at Klaben Chrysler Jeep Dodge Ram

Ridge Hancock | Page 4

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
149 Reviews
4.9

149 Reviews

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149 Reviews of Ridge Hancock

May 06, 2026

Dealership Rating
Employee Rating

Awesome Service timely courteous best service around. Ridge and his team to include Elisabeth. We’re not only helpful friendly, but made the experience one that was delightful. More

by ppollack
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry

May 04, 2026

Dealership Rating
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Honest, professional and caring. Not many dealerships still do business this way. Thanks Ridge and Klaben Dodge! More

by latinmike2
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Recommend Dealer
Yes

May 04, 2026

Dealership Rating
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I was looking for a better dealership to take my truck to get serviced. I talked to Ridge and he made an appointment for me to bring my truck in. He explained the whole process of getting my truck repaired. More

by MYEMAIL4489
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Recommend Dealer
Yes

May 02, 2026

Dealership Rating
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The work that was performed was done to my expectation. Great service and my service advisor was excellent. More

by djrogalski
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Recommend Dealer
Yes

April 29, 2026

Dealership Rating
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This dealership is very professional and nice. Although they should schedule more timely time to get your car repaired. It should not take four (4) days to do a simple repair. I will continue w More

by johanaswan
Service Price Transparency
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Recommend Dealer
Yes
Apr 29, 2026

Klaben Chrysler Jeep Dodge Ram responded

Johana, Thank you so much for taking the time to share your review and speaking with me on the phone. We truly appreciate your kind words regarding the professionalism of our team and your decision to continue servicing your vehicle with us. I also want to sincerely thank you for your candid feedback regarding the turnaround time for your repair. We understand that four days is a significant amount of time to be without your vehicle for a straightforward service, and we are currently reviewing our scheduling processes to ensure we provide more timely repairs moving forward. We wish you a wonderful and safe trip out to California! We look forward to seeing you again when you return. Best regards, Tyler Schultz Service Director Klaben Chrysler Jeep Dodge Ram

April 27, 2026

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Very courteous and helpful. Went above and beyond to help me with all the issues. More

by terry1094
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Recommend Dealer
Yes

April 24, 2026

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Ridge was awesome. He kept me up to date on the status of my vehicle and explained everything that was being done. I am going to be asking for him on my next appointme More

by STARNASKI
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Recommend Dealer
Yes

April 17, 2026

Dealership Rating
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Josh was very through, informative and always presented as being a professional. He guided with the process unlike past dealings with Valley Chrysler. They could learn from Josh. More

by inspectorgadget1919
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Recommend Dealer
Yes

Other Employees Tagged: Josh McFarland

April 13, 2026

Dealership Rating
Employee Rating

Even though it was not the outcome that I thought, Ridge was respectful and explained why. More

by Tlautzenhiser
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Recommend Dealer
Yes

April 09, 2026

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Employee Rating

They always do what they’re supposed to. And if I. have a problem they make sure it’s fixed right. More

by Rich Smith
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Recommend Dealer
Yes
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