Ridge Hancock
Ridge Hancock at Klaben Chrysler Jeep Dodge Ram

Ridge Hancock | Page 4

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.9
116 Reviews
4.9

116 Reviews

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116 Reviews of Ridge Hancock

January 19, 2026

Dealership Rating
Employee Rating

The service team at Klaben is wonderful! !! They went above and beyond to address the issues and provide excellent service! Thank you Liz and Ridge! More

by JeepMama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Curry

January 15, 2026

Dealership Rating
Employee Rating

Ridge is the man. Fantastic job. Best service. Speedy, friendly, give the man a raise he deserves it More

by michael.sheppard
Recommend Dealer
Yes

Other Employees Tagged: Gregory Makoski

January 07, 2026

Dealership Rating
Employee Rating

I was recently in for an oil change and tire rotation and had a great experience. Ridge Hancock was wonderful, and I was in and out in about 45 minutes! The process was smooth, efficient, and stress free. I More

by rgyoker1410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

January 05, 2026

Dealership Rating
Employee Rating

Ridge was professional, great communication, Klaben service department is better than another dealer service department that I have deal with. More

by Cavermv
Recommend Dealer
Yes

January 05, 2026

Dealership Rating
Employee Rating

My experience with Ridge has been nothing but amazing every time! I will call and ask about needing to get in for a oil change and Ridge gets me in that day! Highly recommend and Thank you so much for th More

by smiletti1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 03, 2026

Dealership Rating
Employee Rating

Service Advisor Ridge Hancock and the entire service team at Klaben Chrysler Jeep Dodge Ram are second to none. After a quick test drive they confirmed a brake issue we suspected in our Grand Cherokee. Ridge More

by Wesley T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 02, 2026

Dealership Rating
Employee Rating

Justin Bolen was extremely helpful. He went above and beyond all expectations that I had for my vehicles purchase. More

by Ann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin L. Bolen

December 29, 2025

Dealership Rating
Employee Rating

Josh was very kind and polite great customer service! Thanks for pulling my truck to the door since it was so cold today More

by TIM G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Josh McFarland

December 19, 2025

Dealership Rating
Employee Rating

Klaben service dept. is awesome. The service advisors are very professional and knowledgeable especially Ridge Hancock. All the team members at Klaben’s service dept. are More

by rvanderhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 13, 2025

Dealership Rating
Employee Rating

Casey and the team worked hard to get me what I wanted and be where I wanted to be with my payment. Top Notch services. More

by rcales2
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Timothy Beane, Joby Bacher , Casey Shaw

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