Rob Gould | Page 6

Rob helped me find the best car I have ever owned. This was my first car buying experience and he was so kind and patient with me and got me the best rate and trade in value for my old car. He made th This was my first car buying experience and he was so kind and patient with me and got me the best rate and trade in value for my old car. He made the process so easy. He is the best!!! More

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Professional work! Rob and Charlie were fantastic in helping me find the car I needed. I cannot recommend them enough! Rob and Charlie were fantastic in helping me find the car I needed. I cannot recommend them enough! More

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Amazing dealership. Rob was amazing sense I first talked to him, could’ve asked for a better sales person. He was honest about the car I wanted which you don’t really g Rob was amazing sense I first talked to him, could’ve asked for a better sales person. He was honest about the car I wanted which you don’t really get a lot. 10/10 definitely recommend. More

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I bought a new Nissian Pathfinder from My Auto about 6 months ago.We both loved the car. I started having problems with the car sensors when the bad weather came. I went back to my auto and told Rob our s months ago.We both loved the car. I started having problems with the car sensors when the bad weather came. I went back to my auto and told Rob our salesman what the car was doing,and I was thinking maybe I needed a different car.No one told me they do that in the snow. I had told Rob I would like to see a Totota Highlander when I got the Nissian. Well he had 1 on the way. While we were there it came in.Well we said we would take it .We went back the next day to get the car and we had to make the deal.We were there quite a while but we made the deal.I took the car home,that was Friday.I didn't look the paperwork over until Sunday Night.I know I should have paid more attention at the dealer. The finance man went over the papers but he had to go back and fourth to the finance dept. then back to me.Anyhow I thought the loan couldn't be more than 84 months.Well when I looked at the paperwork,the finance man had set the loan at 90 mos. Plus he also put on the papers I gave him over $4,000 cash when I didn't give him anything.The car being to small for our family to all be able to fit in to go on vacation we decided to take the car back and get the Nissian Pathfinder we had traded.The Pathfinder was still there so I told Rob I wanted to cancel the Toyota and take the Pathfinder back with me. It was my understanding I had 72 hours to change my mind.I got the car on Friday and this was Monday so it had to be settled that day.Well Rob went to the finance dept.and came back and told me they were all in a meeting and would call later.Of course that didn't happen. So I called that afternoon and talked to a man in finance and he said he would get with Rob and call me back later.Well that call didn't come either.So that ended the 72 hour return. So I and my wife took the papers and went back to My Auto so someone could explain what was going on.I didn't get the man that did the deal.So the man tried to explained what was going on but I still didn't understand.We were told there was nothing we could do so may as well take the Toyota and go home. .This probably won"t matter,but I have Parkinsons Disease and most everyone at My Auto knows it because I've been there so often.The man that tried to explain the papers to us waited until I walked away and told my wife maybe she should get a power of attorney and take away my right to make major decisions.Maybe it's true but I just didn't appreciate that.So you know I'll never be back to buy anything from My Auto. And i'll be sure to let others know how it is there. Another thing,my wife and I like to say we are christians and we thought the owners and most of the people there were also. More

by shrumjk Verified Customer Verified Customer

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Do not trust this place/person. Unethical business practices. Screws people out of money by selling cars that have massive maintenance needs and then refusing to work with you on i Unethical business practices. Screws people out of money by selling cars that have massive maintenance needs and then refusing to work with you on it even after an independent quote was received immediately after purchase. Placed several phone calls to work something out. Was referred to the manager, never received a call back from the manager and received poor customer service from the salesperson. Steer far away from this dealership, sales person and Charlie the manager. Unbelievably poor products and service. More

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Excellent salesmanship by Rob. Explained everything I needed to know about the car & the buying process. This was my 4th or 5th car purchase from My Import over the years. 1st Explained everything I needed to know about the car & the buying process. This was my 4th or 5th car purchase from My Import over the years. 1st car purchase was from Port City Volkswagen on Sherman Blvd. ! I'll be back, Thanks More

by glsilvis Verified Customer Verified Customer

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Rob Gould was great! Very engaging and personable. Was able to gain my trust. Hard to find an honest car salesman. 2.5 hrs from test drive to leaving with the car. Highly Very engaging and personable. Was able to gain my trust. Hard to find an honest car salesman. 2.5 hrs from test drive to leaving with the car. Highly recommend buying from Rob. More

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Rob Gould was very responsive to us when we talked with him about our interest in buying another vehicle. He listened carefully to our unique requests and found the perfect car for us. We are so pleased to him about our interest in buying another vehicle. He listened carefully to our unique requests and found the perfect car for us. We are so pleased to find just the right car with Rob’s guidance. More

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Wasted a little time trying to get financing when I already had it arranged. The corolla is more than I expected. Thank you. already had it arranged. The corolla is more than I expected. Thank you. More

by krmohler Verified Customer Verified Customer

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Went in for a "scheduled"recall on 1 yr old Highlander. It was a Thursday, not too busy. Was told it was going to be a hour for a reprogram. Checked in after an hour and a half as was told another 15 minu It was a Thursday, not too busy. Was told it was going to be a hour for a reprogram. Checked in after an hour and a half as was told another 15 minutes, the internet was running slow?? really! After 2 1/2 hours I was out. No apologies, all the controls, clock, etc had to be reset. This is not the service garage it used to be. More

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