Rob Hutt | Page 12

Toyota dose a good job but could be more economical. Labor is high. Could use better trianing with customer service when it comes to service and repair and sales. Ive had more then one indecent with poo Labor is high. Could use better trianing with customer service when it comes to service and repair and sales. Ive had more then one indecent with poor treatment. Makes me think twice about buying another car from this dealership. Hopefully next time im in for service I dont get rude or condescending answers to my concerns! For instance, my question was my breaks squeak when backing up and not just a small squeak but a very load squeak, whats that all about? Can you check it for me? Answer: We can check that out but thats very common and it happens alot with these cars. Looks at me like im stupid/crazy for worring or asking about it! Thats just one of a few times ive had a smart answer that wasent very comforting and definitely dident make me want to buy another car!! Ian im sure has been there a while and should no better then to say that as well as act like your stupid for asking such a questions. Ive had a ton of cars in my day and unless the breaks were bad, which mine wernt, they never squeaked loudly while backing up. Hopefully Ian could be informative and well as less condescending for the next customer. Ill be back but about another time that happens Im sure I wont be back! By the way Jeff the driver of the shuttle van was awesome and is a good guy! Wish you had more customers service like his. He deserves a raise!! More

by J.A.BUTTERS1985 Verified Customer Verified Customer

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The staffs of Toyota dealer are awesome. They are so cooperative , frank and helpful. I thank to all members. They are so cooperative , frank and helpful. I thank to all members. More

by Gyan Rai Verified Customer Verified Customer

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Everything was excellent, except I wish there was more clarity on what was included in our vehicle. clarity on what was included in our vehicle. More

by LSDENTLINGER Verified Customer Verified Customer

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We were on vacation and our car broke down. ..they got it checked out speedily. ..they got it checked out speedily. More

by Sybil Nelson Verified Customer Verified Customer

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We were given all the attention and information needed throughout the process of selecting and purchasing our vehicle. throughout the process of selecting and purchasing our vehicle. More

by DBBARCLAY2013 Verified Customer Verified Customer

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Very transparent, honest and helpful. Answered all my questions. Helped figure out the best plan for myself. Awesome job! Answered all my questions. Helped figure out the best plan for myself. Awesome job! More

by Giovanny Verified Customer Verified Customer

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Rodney was very professional and helpful from the start to finish. Answered all questions to get me in the truck that I wanted. to finish. Answered all questions to get me in the truck that I wanted. More

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Always friendly, thorough and speedy service! Love Toyota of Des Moines. I will be a lifetime customer. Love Toyota of Des Moines. I will be a lifetime customer. More

by STEPHANIESTROUGH Verified Customer Verified Customer

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Steve worked his magic to get me in the car I wanted for what I could afford! Their prices are hard to beat for cars with low miles! They actually take the time to make sure everything that needs attention what I could afford! Their prices are hard to beat for cars with low miles! They actually take the time to make sure everything that needs attention in the car is fixed and ready! Refreshing as not all dealerships do that! I’ve already recommended Toyota of DM to all my friends and family! More

by WHITEJENN014 Verified Customer Verified Customer

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Very professional and friendly. They took as much time as needed to go over everything and answer all our questions! Very good experience! They took as much time as needed to go over everything and answer all our questions! Very good experience! More

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