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Rob Martin
Rob Martin at Russ Darrow Toyota of West Bend

Rob Martin | Page 7

Service advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

Contact Me
4.9
127 Reviews

Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.

Dealership Experience

8 yrs, 7 mos

Industry Experience

37 yrs, 6 mos

Specialties & Trainings

ASE Certified Service Advisor

ASE Master Certified Technician

4.9

127 Reviews

Write a Review

127 Reviews of Rob Martin

April 06, 2025

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Employee Rating

Rob was very kind and understanding when we had to bring our vehicle back in for round two of a safety recall. He offered us a future service for the inconvenience since we had to bring it in a second time. More

by mksjruppel
Service Price Transparency
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Recommend Dealer
Yes
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Apr 06, 2025

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

April 04, 2025

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Employee Rating

Very helpful and accommodating. I got a flat tire that morning, and they were able to get me in the same day and have my car finished before I was done with work. More

by Babybot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mitch Darrow, Jordan Seagren, Abigail Lundberg, Nick Inman, Ryan Knepprath , Keith Mcginnis

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Apr 05, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

March 31, 2025

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Employee Rating

Great customer service. The quality of work done on my vehicles has always been excellent. More

by jusch28
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney

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Mar 31, 2025

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

March 28, 2025

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Employee Rating

Nice and cooperative staff, great service, I like it. I would love to keep the relationship More

by ZAHOOR3399
Service Price Transparency
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Recommend Dealer
Yes
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Mar 28, 2025

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

March 27, 2025

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Employee Rating

I’ve been here a few times for oil changes and warranty work. They have been great to deal with every single time! More

by Josh Z
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

Print
Mar 27, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

March 23, 2025

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Outstanding service and my vehicle was completed sooner than promised. Everyone was very friendly. I would give more stars if available. More

by ROD30
Service Price Transparency
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Recommend Dealer
Yes
Print
Mar 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you, Rod, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

March 07, 2025

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Friendly and knowledgeable staff. Quick and reliable service. That's why I always come back. Highly recommend. More

by dshouse517
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Abigail Lundberg, Nick Inman , Keith Mcginnis

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Mar 07, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

March 06, 2025

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Rob was very helpful and gave me some good information. Russ Darrow service department was courteous for all the employees I encountered. More

by Wsgeorgec
Service Price Transparency
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Recommend Dealer
Yes
Print
Mar 06, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your review and kind words for Rob and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

March 04, 2025

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I find the dealership very friendly and experienced. I like how they explain everything as to what they found andhow they are going to fix it. More

by jessie
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Print
Mar 05, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team, Jessie. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

March 03, 2025

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Employee Rating

The people I interacted with at this dealership were experienced and concerned. The location is well lighted and convenient. More

by Toyota hybrid owner
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Print
Mar 03, 2025

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

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