Rob Martin
Rob Martin at Russ Darrow Toyota of West Bend

Rob Martin

Service advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

Contact Me
4.8
81 Reviews

Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.

Dealership Experience

7 yrs, 3 mos

Industry Experience

36 yrs, 2 mos

Specialties & Trainings

ASE Certified Service Advisor

ASE Master Certified Technician

4.8

81 Reviews

Write a Review

82 Reviews of Rob Martin

June 12, 2025

Dealership Rating
Employee Rating

Very helpful and prompt in the service department. Overall the dealership has provided us with quality vehicles and service. More

by DIAMTMFL2328
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 11, 2025

Dealership Rating
Employee Rating

Everyone was friendly and respectful. The process was fast and the waiting room was comfortable. I also enjoyed having WiFi More

by sesmith61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

June 09, 2025

Dealership Rating
Employee Rating

Very efficient and everything done in a timely manner. I was kept abreast of all costs. More

by Gregl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

June 03, 2025

Dealership Rating
Employee Rating

You charged me 25 dollars labor for air filter change when it takes 20 seconds to change the filter. What do you charge per hour for labor 5,000 dollars. If I would of known that I would just by the filt More

by Curtiskoth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 06, 2025

Russ Darrow Toyota of West Bend responded

Thank you for providing this feedback, Curtis, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mitchell Darrow mitchell.darrow@russdarrow.com

June 02, 2025

Dealership Rating
Employee Rating

Polite, efficient, worked me in when I was able to come there, work done in time they predicted More

by judy_coyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Knepprath

Jun 02, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

June 02, 2025

Dealership Rating
Employee Rating

Service experience was on time and they did exactly what they said they were gonna do. I really appreciated the video walk-through of the inspection. More

by Wolverinemann
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin

Jun 02, 2025

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

May 31, 2025

Dealership Rating
Employee Rating

W Quick and friendly service. Will go back again. Have a great and blessed day . More

by dkbarber6040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

May 26, 2025

Dealership Rating
Employee Rating

Professional and organizing good work ethic and very good customer service I will surely recommend my friends family member anybody to you More

by igiehonwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

May 24, 2025

Dealership Rating
Employee Rating

Nice to work with No Everything went fine and I am done with the this now More

by PJRAM9
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin

May 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

May 15, 2025

Dealership Rating
Employee Rating

Rob Martin was tremendous. He listened to the issue I had with my 2025 4Runner and took care of it the same day. The dealership took the vehicle in without an appointment beca More

by Grafton716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

1
...

Dealership Inventory (87 Vehicles)

used 2023 Jeep Compass car, priced at $22,688
2023 Jeep Compass
used
Granite Crystal Metallic Clearcoat exterior
Automatic
Four-wheel Drive
used 2019 Chevrolet Tahoe car, priced at $27,245
2019 Chevrolet Tahoe
used
Black exterior
Automatic
Four-wheel Drive
used 2023 Chevrolet Equinox car, priced at $25,225
2023 Chevrolet Equinox
used
Radiant Red Tintcoat exterior
Automatic
All-wheel Drive
used 2017 Ford Explorer car, priced at $18,995
2017 Ford Explorer
used
White Platinum exterior
Automatic
Four-wheel Drive
used 2013 Toyota RAV4 car, priced at $10,929
2013 Toyota RAV4
used
Magnetic Gray Metallic exterior
Automatic
All-wheel Drive
used 2014 Mazda Mazda3 car, priced at $7,425
2014 Mazda Mazda3
used
Soul Red Metallic exterior
Automatic
Front-wheel Drive