"Very friendly and positive buying experience!"
Rob was knowledgeable, friendly, and very pleasant to work with. He was very patient and helpful to us throughout our 2-3 week competitive search process. He responded promptly to our calls, e-mails, and text messages. He was very open and clear in his communications with us. I felt welcomed, valued, appreciated, and not pressured during our time working with Rob. I recommend Rob to anyone who is looking for a very nice, positive, helpful buying experience. We leased a 2015 Highlander. Rob answered all our questions, either on-the-spot or after very promptly researching the answer. On the day we leased, one of the very nice touches was Rob buying pizza while we waited for the financial paperwork to be completed. Another extremely nice touch was that Rob arranged for me to spend time with Chris Vermette, Delivery Specialist. Chris walked me through all the ins and outs of all the features of the vehicle, including a very thorough tutorial on the navigation system, phone system, and the other apps as well. Chris is a great and knowledgeable asset to your team and Rob was wonderful to line me up with some time with Chris. We're loving our Highlander and I look forward to working with Rob, Chris, and Heritage Toyota again!
Other Employees Tagged:
I had such a great experience with Rob and the Heritage dealership. They work very well with their customers and do what they can to help you out. Being military, they were more than generous. I highly recommend Heritage and Rob specifically!
"Best Purchasing Experience Ever with Rob Ploof!"
Until now, I have never enjoyed a vehicle buying experience.
Rob met me at the door when and introduced himself. I told him that I wasn't ready to purchase anything but needed to weigh my options. He didn't force me to go look at a vehicle or test drive one before he could talk to me. He brought me to his desk and instantly made me feel like a long-time friend. I told him what my needs were and we talked about what would be best for me.
Rob spent easily 5 hours with me over the next two days while I test drove vehicles and figured out what I wanted. He helped me find the vehicle that was what he knew I would want and helped me get to a price that met my needs.
Since the purchase, Rob has checked in to make sure I am happy with my 4Runner. I love it. I am especially grateful for the incredible customer service that Rob gave to me. Heritage is so fortunate to have Rob and I hope he is there when we are ready for our next vehicle. I certainly will be back!
Thank you Rob for making this experience so great.
"Great experience with Rob Ploof"
My wife and I worked with Rob Ploof at Heritage Toyota in replacing an old uninspectable car with one that was more reliable. We worked with Rob over several days during our consideration of several used car options. Rob was aware of our monthly budget and worked with us to lease a new Rav4. Rob was great communicating with us over both phone, text, and email, as well as in person, getting us all of the information that we asked for. Rob is friendly, knowledgeable, professional. He exceeded my expectations. I will not hesitate to contact him in the future about the car we leased, or about other future car needs, nor would I hesitate to recommend him as a sales professional for others to work with in addressing their car needs.
"Rob Ploof goes above and beyond!"
Rob is a wonderful asset to the Heritage team!
When Rob heard that my Avalon (which I purchased from another member of the sales team) was overdue for service due to my hectic work schedule, he picked my vehicle up at my house, drove it to work for the day so that it could be serviced and returned it to me that evening! For no personal gain on Rob's part, THAT is what I call outstanding customer service!
"Rob Ploof was great to work with!"
Rob was great to deal with at heritage! After getting no where with other dealerships Rob worked very hard to get me the deal i needed to get back into a tundra. He was attentive, friendly and never was pushy about getting the deal done. I would highly recommend Rob!
"Great Sales Rep and Experience!"
I visited Heritage to inquire about a new Toyota Tacoma. The sales rep I had, Rob Ploof, was very informative and helpful. I appreciated his courtesy and friendly advice. He did everything for me he said he would, and more. He came up with a much better deal for me than I had originally inquired about days before at another dealership in NY. I wound up with a new 2014 Tacoma. When I forgot to take the garage door opener from my trade-in truck, Rob was more than willing to track it down for me days later from off site. I was very pleased. I might add that I purchased the extended warranty and environmental package at purchase through Ben Bright as well. Heritage scheduled the enviromental work (paint sealant, interior work, undercoating etc), and that service was prompt, well done, and professional. I was even given a 2014 Rav4 for the day as a free rental. I will certainly recommend Heritage to my friends. If you are looking for a Toyota, go see Rob and the team at Heritage. You will be pleased! Thank you, Heritage!