Rob Pruett | Page 5

Very helpful Great place to get a vehicle from very knowledgeable and helpful. Everyone is very friendly. They make you feel good about your purchase. I will shop Great place to get a vehicle from very knowledgeable and helpful. Everyone is very friendly. They make you feel good about your purchase. I will shop here again. More

by cardalious Verified Customer Verified Customer

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Respected happy consumer Our experience was positive! Rusty is competent about the product and his competitors. He articulated his knowledge with ease and with respect. We kn Our experience was positive! Rusty is competent about the product and his competitors. He articulated his knowledge with ease and with respect. We knew what we wanted and he made sure we got everything we wanted. We shared our concerns and Rusty demonstrated how this beautiful machine would meet our needs When making such a large purchase you don’t want to think you didn’t make the right decision (have buyer’s remorse) or later feel you were pressured. Rusty recommendations and arranged for us to use a loaner helped us to finalize our decision. The team was amazing though out the process. More

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Awesome Customer Experience I decided to go to This Dealership as I found The Vehicle I wanted through True Car I called there and was transferred to Elizabeth who from The Fist I decided to go to This Dealership as I found The Vehicle I wanted through True Car I called there and was transferred to Elizabeth who from The Fist Time We Spoke until end of Deal was an Nice as I have ever had with Dealing with Customer Service in buying a Car. She is Smart Funny and all about ,making sure all is done Right and to The Customers Satisfaction. There was No Pushing me into Extras She guided me Properly through the Purchase Properly. The Staff is Upfront and Valued my Time. More

by brazul40 Verified Customer Verified Customer

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Lots of After Purchase Issues In my previous review I gave the dealership excellent marks for the sales experience. However, the post sales experience has been very poor. It's pa In my previous review I gave the dealership excellent marks for the sales experience. However, the post sales experience has been very poor. It's partly on the dealership and partly on Infiniti/Nissan America. I chose a prepaid lease. The first issue was the dealership used the wrong form and I had to come back in and sign a different form a few days later. The numbers changed on the new form and I was owed hundreds of dollars. The finance person said I would received a check from Infiniti/Nissan America when the redone lease paperwork was processed. Waited about 3 weeks and nothing happened. I also noticed at this time that there was a recurring monthly lease payment from Nissan on my credit report (incorrect as I had made a prepaid lease). So I got back in touch with the dealership and was initially told by their director of finance that everything was as it should be and they did not owe me money and the info on my credit report was correct and he refused to help further. This guy was an absolute disaster as a representative of the dealership. He came across as ignorant, lazy, and completely uncaring about customer service. So I escalated it to the general manager who had me work with Rob Pruett. Rob was respectful and helpful and did the best he could. He got me the refund I was supposed to receive (proving the Director of Finance was telling a lie or too lazy to check on this). He also tried to help with the incorrect data on the credit report and got in touch with a Director or VP of Finance at Nissan, but the whole process took over 8 months to resolve......which is ridiculous. After numerous e-mails and calls with the Nissan executive, they finally admitted that they sent my lease info incorrectly to the credit bureaus (sent it as a monthly lease vs. a prepaid lease) and the info was finally corrected or more accurately mostly corrected.....enough so that I gave up wasting my time. After this bad experience with something that should be a basic process for a dealership/leasing organization to get right EVERY time combined with the horrible experience with the director of finance and his complete unwillingness to resolve what proved to be real issues, I will never buy or lease a vehicle from this dealership again. If the problem had been admitted up front, if I had gotten my refund without escalating, and if it didn't take 8 months to get admission and resolution of a fundamental mistake, then maybe I would feel differently. And to be honest, 80% of the problem could have been resolved for me if the dealership director of finance had just had a customer service attitude, investigated the issues, admitted the problems and coordinated the resolutions. And as a topper, I requested a new tag and the dealership transferred my old tag instead. I frankly think this was done on purpose, so they could keep more of the tag fee service charge they add in. A transfer is like $10 and a new tag can cost $40 to $60. When I brought this to the sales person's attention, she just said....."Well you signed the transfer form." So technically its my fault because I was signing like 30 sheets a paper all at once and missed that the form was filled out incorrectly. But I know what I told the sales person (as my tag was 10+ years old and could not hold any more renewal stickers, and I knew I need a new tag). So a better tack would have been, to just say, that they must have filled out the form wrong, they were sorry, and that they would get me a new tag (or if that was not possible they would refund me $40 out of the $99 tag fee so I could go get the tag). So instead, to insure the dealership did not get blamed and to to keep an extra $40, they will lose my repeat business and they will also be losing multiple years of service business. Bottom line is that if you buy or lease from this dealership, double and triple check your paperwork, don't let them rush you through the process, check your credit report for accuracy, and if you want to do a prepaid lease pay especially close attention to the details. More

by SACALPHA1 Verified Customer Verified Customer

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Purchased QX80 We are very pleased with the service we received at Roswell Infiniti that we purchased a QX80. Roswell Infiniti is a NO pressure sale. Would purc We are very pleased with the service we received at Roswell Infiniti that we purchased a QX80. Roswell Infiniti is a NO pressure sale. Would purchase again. More

by jcostner Verified Customer Verified Customer

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Great customer service! Vasile and Rob were super easy and nice to work with! Would gladly send friends and family to see them for all of their car needs! Vasile and Rob were super easy and nice to work with! Would gladly send friends and family to see them for all of their car needs! More

by HALEYAHILLIS Verified Customer Verified Customer

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New car I would recommend when dealing with the service department, that you ask for the Service manager. There appears to be a gap in the trading of the se I would recommend when dealing with the service department, that you ask for the Service manager. There appears to be a gap in the trading of the service tech dishes, and the service reps. More

by carol.destiny Verified Customer Verified Customer

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Purchase Anthony was very helpful with the purchase of my QX50. The process was simple and stress free, I was in and out in a matter of time Anthony was very helpful with the purchase of my QX50. The process was simple and stress free, I was in and out in a matter of time More

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Incredible Outstanding very professional explaining well go above and beyond for customers satisfaction friendly faces and Quality Cars the whole entire team is Outstanding very professional explaining well go above and beyond for customers satisfaction friendly faces and Quality Cars the whole entire team is incredible to me I had a wonderful experience I will be back thank you all very much More

by rosalindboyd1963 Verified Customer Verified Customer

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A dealership that cares This dealership really goes above and beyond with everything they do! From sales to service this dealership truly goes above and beyond and are the k This dealership really goes above and beyond with everything they do! From sales to service this dealership truly goes above and beyond and are the kindest people and easiest to work with! More

by MKPEP Verified Customer Verified Customer

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