Robb Banks | Page 13

2018 GLC Lease I worked with Ben and Robb on sales and pricing for my recent lease of a 2018 GLC SUV. They were both very accommodating, friendly, professional and f I worked with Ben and Robb on sales and pricing for my recent lease of a 2018 GLC SUV. They were both very accommodating, friendly, professional and fair in all of our dealings. I never felt any pressure and felt comfortable to move at my own pace. I also worked with Tristan who had an excellent understanding of the vehicle features and did a great job of explaining how everything works. I also like that Tristan (and everyone I dealt with for that matter) offered to personally address any questions I had in the future. And finally I dealt with Fran for the finance part of the lease. She was also very helpful, clear and concise in explaining everything. I felt very comfortable working with her as well. At the end of the day, I’m extremely happy with my vehicle and the service I received from the team at Mercedes Benz Owings Mills. Would recommend and would use them again in the future. More

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FULL SERVICE My wife and I leased our latest Mercedes about 8 months ago. We live in Nirthern Virginia, so needless to say it is not a convenient drive for us. My wife and I leased our latest Mercedes about 8 months ago. We live in Nirthern Virginia, so needless to say it is not a convenient drive for us. The staff is very straight forward and professional. Initially after we decided to purchase from this dealer! We had no intentions of servicing the vehicle in Owings Mills because of the distance. Those thoughts quickly changed as a Rob and his team choreographed a fair, seamless and drama free sales transaction. With that being said combined with the fact that oil changes are on every 10k miles we decided to go back to Owings Mills for service. Just as smooth as the sales process went, the service went off without a hit. Patricia took great care of the car. While we waited, we nwt over to the sales side to see Rob. He treated us like a long lost friend and made sure our short visit. Living in Virginia, we are not too familiar with the Baltimore area my wife tasked Rob with picking a lunch spot and a fun detour spot before we headed back to VA. He hit it out of the park with the suggestions of lunch a The Linwood and an Antique warehouse that is run by a nonprofit. It is truly difficult to get this caliber of service at some of the worlds best hotels, let alone a car dealership. Full service with a smile. Thank you Patricia and Rob. See you in 9654 miles. More

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This guy gets it! This is going to be brief because I usually don't write reviews. However, I wanted to say a few words about Robb Banks and his team at Owings Mills. T This is going to be brief because I usually don't write reviews. However, I wanted to say a few words about Robb Banks and his team at Owings Mills. They respected my limited amount of time to shop. I was looking for a Benz with specific equipment (I don't settle.). Robb had Mike show me the closest cars that they had in stick. They were close, but remember, I am hard to please. Within 20 minutes they found me exactly what I wanted. We quickly negotiated a great price and less than 24 hours these guys had me int new Benz. Mike was very personable. He knew a lot about the car and assisted me with the technology set up. Robb went out of his way to make sure that everything ran smooth and comfortable. He even went out of his way to grab me a Coke and used the phrase "make yourself at home." That is exactly what I did and will do from here on. Mike and Robb,, treat all of your prospects like me and you guys will do just fine. Job well done men! More

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Great experience and prices Liked the service received and the options available on the cars. FInancing was great, even gave me a better rate than what I had. Totally recommend. Liked the service received and the options available on the cars. FInancing was great, even gave me a better rate than what I had. Totally recommend. More

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Excellent experience We have used MB Owings Mills excellent Service for our 560SEL and E320 for several years and just bought a 2018 GLC for European delivery. We are very We have used MB Owings Mills excellent Service for our 560SEL and E320 for several years and just bought a 2018 GLC for European delivery. We are very happy with our sales consultant Michael Payne. Michael answered all of our questions thoroughly. He is a professional, honest, knowledgeable friendly and courteous. He is a asset to MB and the dealership. More

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Customer Service I had a very good experience with this dealership thanks to Brooke Richardson, she was so pleasant and knowledgeable will recomend her to other people I had a very good experience with this dealership thanks to Brooke Richardson, she was so pleasant and knowledgeable will recomend her to other people, Rob is excellent too, More

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It was a pleasure dealing with Ben Ben Atta-Peters listened to what I asked for, and he made every attempt to get me the car that I wanted. The car was not available in this region. Be Ben Atta-Peters listened to what I asked for, and he made every attempt to get me the car that I wanted. The car was not available in this region. Ben and Robb Banks were able to get the car from Chicago. Ben said what he would and could do, and more importantly, he did what he said. No drama. There was never a problem contacting him. If he missed my call, he would promptly text me or call me back when he could. Truly a pleasant experience. More

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Pre-Owned Purchase with Robb Banks and Michael Barnes Purchased a pre-owned BMW X5 from Robb Banks and Michael Barnes and it could not have gone better. Both are true professionals and exceeded my expect Purchased a pre-owned BMW X5 from Robb Banks and Michael Barnes and it could not have gone better. Both are true professionals and exceeded my expectations in every area. I highly recommend dealing with them!!! Mercedes Benz of Owings Mills is lucky to have two of the best in the business. Thanks guys!! More

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Never thought it'd happen ...But I'm now a happy first time Benz owner thanks to Mr. Robb Banks & company. It's always daunting buying a car (from the buyer's perspective), mad ...But I'm now a happy first time Benz owner thanks to Mr. Robb Banks & company. It's always daunting buying a car (from the buyer's perspective), made all the moreso when graduating to the luxury line. The staff at Mercedes-Benz? of Owings Mills, especially dapper Robb, made me feel comfortable from negotiation to finance to delivery--as though I was always meant to sport the three-pointed star in my driveway. I anticipate a continuing relationship for years to come with a staff that knows how to make you feel like you deserve your little upgrade in life. All I can say is THANK YOU. More

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