Robbie Bales

Robbie in sales and Ryan in service always take care of us!!! Great people to work with! us!!! Great people to work with! More

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The service and attention to detail was perfect. Robbie bales specifically was personal and professional and exceeded my expectations Robbie bales specifically was personal and professional and exceeded my expectations More

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Robbie was incredible! So sweet and prompt with everything. I'd go back for every vehicle in the future for sure. 10/10 experience and would recommend to anyone in the mark So sweet and prompt with everything. I'd go back for every vehicle in the future for sure. 10/10 experience and would recommend to anyone in the market for a new car! More

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Robbie Bales was great to work with. Attentive, honest and best of all not pushy Attentive, honest and best of all not pushy More

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Our experience with Lexus of Chattanooga was awesome. Robbie hooked me up with beautiful NX 300. Go my and see them they do you right. Robbie hooked me up with beautiful NX 300. Go my and see them they do you right. More

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This is the third vehicle I have purchased from Lexus of Chattanooga and it is always an excellent experience. Robbie Bales was very helpful, responsive, and patient with me through the purchase process. Na Chattanooga and it is always an excellent experience. Robbie Bales was very helpful, responsive, and patient with me through the purchase process. Nathan Howard was very knowledgeable and easy to work with on the finance side. Highly recommend Lexus of Chattanooga, Robbie, and Nathan! More

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Absolutely a first class Dealership! Professional courtesy staff. I highly recommend them in every aspect! Professional courtesy staff. I highly recommend them in every aspect! More

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I was assigned Ryan Kennedy as my service consultant at Lexus of Chattanooga. They had my vehicle for 4 days before they finally updated me on the issue with my vehicle. I attempted to contact Mr. Kennedy Lexus of Chattanooga. They had my vehicle for 4 days before they finally updated me on the issue with my vehicle. I attempted to contact Mr. Kennedy several times and had to speak to a female that could not give me any information about my vehicle. Mr. Kennedy was supposed to get me a loaner vehicle for this time period and as stated I never could get him to call me back until he finally contacted me to tell me what was wrong with my vehicle and it was not able to be repaired due to the repair cost was 3 times the value on the vehicle. I attempted to work with a salesperson to purchase a new vehicle but they could not get one on the lot for 2 months and would not assist in providing temporary transportation for that timeframe. Needless to say, I’m going to Georgia to get my new Lexus and will be having it serviced anywhere other than Lexus of Chattanooga which is only 15 minutes from my home. Very sad because there are some fantastic staff who do work there. More

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Lexus of Chattanooga was great! I had an excellent experience with Robbie Bales and couldn’t be happier with how everything went. He was exceptional to work with and a great communi I had an excellent experience with Robbie Bales and couldn’t be happier with how everything went. He was exceptional to work with and a great communicator from start to finish. I was driving over an hour to test drive the vehicle and was worried it might sell before I arrived, but he kept me updated the entire time and made me feel completely at ease. The buying process was smooth, easy, and completely stress-free. I truly appreciated his professionalism, honesty, and communication. Highly recommend! More

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I've bought several cars over my years, and my recent trade transaction at Lexus of Chattanooga was an example of how this business should be done. Robbie Bales did a great job of allowing me to inspect trade transaction at Lexus of Chattanooga was an example of how this business should be done. Robbie Bales did a great job of allowing me to inspect various cars on my own without hovering.  He was very transparent with answers to all my questions about various models, options, numbers, and terms of the sale.  Absolutely no pressure, just there to assist me to find the right car and terms. During the short periods where we were waiting, he was professional and personable. Definitely an asset to the business. Aaron Schreiner demonstrated all of the features and tech with my car. He is articulate, great at moving topic to topic, and answers questions succinctly.  Very patient. He met me at my level of understanding and has excellent product knowledge. This is the guy every software company should have to train people on new products. Josiah Sadek's work in the finance office was quick and efficient. He answered all of my questions, and I was never pressured to buy extra products I didn't want. I was in and out quickly without feeling trapped to hear a two hour-long explanation about every extended warranty! Overall, this is not the stereotypical dealership or car buying experience. Very well done and recommended.  More

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