Robbie Bales

I was assigned Ryan Kennedy as my service consultant at Lexus of Chattanooga. They had my vehicle for 4 days before they finally updated me on the issue with my vehicle. I attempted to contact Mr. Kennedy Lexus of Chattanooga. They had my vehicle for 4 days before they finally updated me on the issue with my vehicle. I attempted to contact Mr. Kennedy several times and had to speak to a female that could not give me any information about my vehicle. Mr. Kennedy was supposed to get me a loaner vehicle for this time period and as stated I never could get him to call me back until he finally contacted me to tell me what was wrong with my vehicle and it was not able to be repaired due to the repair cost was 3 times the value on the vehicle. I attempted to work with a salesperson to purchase a new vehicle but they could not get one on the lot for 2 months and would not assist in providing temporary transportation for that timeframe. Needless to say, I’m going to Georgia to get my new Lexus and will be having it serviced anywhere other than Lexus of Chattanooga which is only 15 minutes from my home. Very sad because there are some fantastic staff who do work there. More

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Lexus of Chattanooga was great! I had an excellent experience with Robbie Bales and couldn’t be happier with how everything went. He was exceptional to work with and a great communi I had an excellent experience with Robbie Bales and couldn’t be happier with how everything went. He was exceptional to work with and a great communicator from start to finish. I was driving over an hour to test drive the vehicle and was worried it might sell before I arrived, but he kept me updated the entire time and made me feel completely at ease. The buying process was smooth, easy, and completely stress-free. I truly appreciated his professionalism, honesty, and communication. Highly recommend! More

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I've bought several cars over my years, and my recent trade transaction at Lexus of Chattanooga was an example of how this business should be done. Robbie Bales did a great job of allowing me to inspect trade transaction at Lexus of Chattanooga was an example of how this business should be done. Robbie Bales did a great job of allowing me to inspect various cars on my own without hovering.  He was very transparent with answers to all my questions about various models, options, numbers, and terms of the sale.  Absolutely no pressure, just there to assist me to find the right car and terms. During the short periods where we were waiting, he was professional and personable. Definitely an asset to the business. Aaron Schreiner demonstrated all of the features and tech with my car. He is articulate, great at moving topic to topic, and answers questions succinctly.  Very patient. He met me at my level of understanding and has excellent product knowledge. This is the guy every software company should have to train people on new products. Josiah Sadek's work in the finance office was quick and efficient. He answered all of my questions, and I was never pressured to buy extra products I didn't want. I was in and out quickly without feeling trapped to hear a two hour-long explanation about every extended warranty! Overall, this is not the stereotypical dealership or car buying experience. Very well done and recommended.  More

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We don't normally write reviews, but Lexus of Chattanooga, in particular, Robbie is worthy of such review. Recently, we purchased a vehicle from Lexus at Chattanooga remotely. We had the great pl Chattanooga, in particular, Robbie is worthy of such review. Recently, we purchased a vehicle from Lexus at Chattanooga remotely. We had the great pleasure of working with Robbie. This purchase was sight unseen and solely dependent upon Robbie providing information and pictures to us. Robbie was attentive and everything he told us was correct. Robbie made this transaction smooth and to take place without a hitch. We relied on him to tell us the condition of the vehicle and what he said was 100% correct. From the first time we sent an inquiry online to the lime of the delivery of the vehicle and after Robbie was on point and delivered excellent customer service! We would highly Lexus at Chattanooga, especially Robbie. If you need a car, please reach out to Robbie - HE WILL take care of YOU! THANK YOU! More

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Mr. Bales was professional throughout the process of purchasing my vehicle. He was able to answer all of my questions without hesitation. purchasing my vehicle. He was able to answer all of my questions without hesitation. More

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Still cannot believe we landed one of the most sought after vehicles available (or not available anywhere in GA, TN or AL). How did we get a new Lexus GX 550? It is the perfect color and Luxury package after vehicles available (or not available anywhere in GA, TN or AL). How did we get a new Lexus GX 550? It is the perfect color and Luxury package that is clearly the most beautiful vehicle we have ever owned. Marc was great in telling us about it when he knew we were looking at the TX, but not really loving it. He told us there was a GX 550 coming in within the next few weeks. We decided to go for it and we had it the next week. It is amazing! Marc Bales, Justin Hendrick and Jackson Antinore were great at what they do! We had previously traded with Robbie Bales. Everyone at Lexus of Chattanooga are very sincere and knowledgeable. If we ever decide to trade this great GX 550, our first point of contact will be these guys at Lexus of Chattanooga! More

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This makes the fourth Lexus from this dealership because we have felt good about the deal we have made with Ralph Paty. He is the main reason we keep going back to Lexus of Chattanooga when we need a new v we have felt good about the deal we have made with Ralph Paty. He is the main reason we keep going back to Lexus of Chattanooga when we need a new vehicle. More

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Marc Bales is a valuable asset to the Lexus team. He has great communication skills with his customers and strives hard to ensure you get exactly what you want and at a fair price. He has great communication skills with his customers and strives hard to ensure you get exactly what you want and at a fair price. More

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Marc was very helpful and patient. I had a great experience with Marc and Lexus. I would recommend 100 times over! I had a great experience with Marc and Lexus. I would recommend 100 times over! More

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Best vehicle purchase experience ever! Dealt with Robbie and Marc Bales over the phone initially and they had the exact SUV I was looking for.....drove from Marietta, GA to Chattanooga t Dealt with Robbie and Marc Bales over the phone initially and they had the exact SUV I was looking for.....drove from Marietta, GA to Chattanooga to pick it up. Marc and the entire staff I dealt with were all amazing......very honest, professional and accommodating. I definitely recommend Lexus of Chattanooga! More

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