Robert Alvine | Page 2

Premier is our second home. We love the space, it is always clean and organized, we love the staff that is amazing friendly, kind and professional that know what they are doing We love the space, it is always clean and organized, we love the staff that is amazing friendly, kind and professional that know what they are doing and how to help us and our Outback! More

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I am so happy I found my car and am welcomed into the Premier Subaru family.Thank you to Rick Marino and Tim Harris who were very kind, patient and knowledgable and helped me get this car . Jack expla Premier Subaru family.Thank you to Rick Marino and Tim Harris who were very kind, patient and knowledgable and helped me get this car . Jack explained paperwork well and thank you for making that stressful part happen .I loved Subaru school with Andi thank you Andi! I have so much to learn but know I can call Tim and Andi for help. And will I enjoyed meeting and talking with Bob Alvine the president of Premeir Subaru..What a wonderful dealership he has and the best of the best employees! Not only do I fell part of the Premier Subaru family but everyone is a true tomodachi!! Do mo arigato gozaimasu! Elaine More

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Dealing with Tim Harris was great. He worked within our budget to give us what we needed, and we love our new Outback. There was no pressure, and everyone involved was a pleasure to wo He worked within our budget to give us what we needed, and we love our new Outback. There was no pressure, and everyone involved was a pleasure to work with. More

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Bob is an outstanding President and Manager at Premier. He has always helped me when I needed it. Thank you very much! He has always helped me when I needed it. Thank you very much! More

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Fantastic dealership experience overall. The sales team are great; I’ve leased and purchased a vehicle from premier and both were a very smooth process. The dealership inside hosts a collect The sales team are great; I’ve leased and purchased a vehicle from premier and both were a very smooth process. The dealership inside hosts a collection of Subaru classics the Sambar fire truck being my favorite More

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Cristal and the manager at Premier Subaru we so helpful in all aspects of helping get things taken care of with our car. Thanks so much!! in all aspects of helping get things taken care of with our car. Thanks so much!! More

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Most professional, authentic, trustworthy and friendly dealership I've worked with in 50 years, including the owner and all the sales and service staff. Top notch, square, and highly recommended. dealership I've worked with in 50 years, including the owner and all the sales and service staff. Top notch, square, and highly recommended. More

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Came in for an oil change & Subaru America alert on a "Front Exhaust" problem. They strongly suggested new filters, oil change, gasket, etc.Ms. Collazo was Rude, & brash. She had me wait beyond an accept "Front Exhaust" problem. They strongly suggested new filters, oil change, gasket, etc.Ms. Collazo was Rude, & brash. She had me wait beyond an acceptable time. Technician E. Joyner left the plastic "basin" cover hanging off its hinge (located below the glove compartment which was intact when my car arrived). This is not the first time they've not put things back the way they were. They're sloppy & are not mindful. The cover over my exhaust was left loose on my prior visit, but they take no responsibility for their errors & omissions. Bob, the owner doesn't listen or care. I've reported them to AAA, a Subaru partner, and received an apology, but not from Bob. He again did not respond, many people love their Subarus, Just not THIS DEALERSHIP. I was referred to Premier via COSTCO Car buying services, in the winter of 2017. I paid for vehicle prep services I did not get at delivery. I was given a "We Owe" slip, which they did not want to honor later. The service dept left the vehicle out in the snow & rain in early March and left many scratches and dents on the hood removing ice, which I pointed out, but said they couldn't see it to bring it back later. When the weather was better, I returned. I was told to leave, but stood my ground, as my sister had witnessed these issues. I was yelled at by the business manager and Bob, the owner who contradicted what they saw, stating it must have been "neighborhood kids" who climbed up and put dents on the hood near the windshield. There were no kids in my area at that time. I complained to Subaru America back then, but no follow-up. I'm very disappointed with Subaru. Chase Bank and Subaru were paid in full in 2021, Now no one supports my claims regarding the issues with Bob and Premier Subaru. But people are complaining on the internet, which will eventually impact Subaru and Kia Sales! Guaranteed. More

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My Service Advisor, Dominick Santoli, was very professional, courteous and helpful. Plastic covering was put on the driver seat and wheel. I appreciate that effort. The car was very clean in and professional, courteous and helpful. Plastic covering was put on the driver seat and wheel. I appreciate that effort. The car was very clean in and out when it came back to me. He texted me on the progress of my car's service and if anything extra needed to be done. If my car needed work other than the 61,000 mile inspection, my approval was requested first. I had requested a loaner car. The car was nice and clean. I had a very nice experience with Premier Subaru in Branford. More

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Always have great service no matter what I go in for. They are very courteous and keep me informed on the status of my vehicle. Waiting room is very welcoming and very clean. I don't mind bringing my They are very courteous and keep me informed on the status of my vehicle. Waiting room is very welcoming and very clean. I don't mind bringing my vehicle in at all. Thank you all! More

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