Robert Alvine | Page 6

A real pleasure to work with as a dealer. This is my 4th car purchase with Premier Subaru. This is my 4th car purchase with Premier Subaru. More

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I went to trade in my VW Golf R for a limited Crosstrek, but found out that they could not buy out my lease, and I would have to go to Volkswagen to sell it to them first. I was told my Crosstrek was going but found out that they could not buy out my lease, and I would have to go to Volkswagen to sell it to them first. I was told my Crosstrek was going to be "delivered" that day. So I went to the VW dealership in North Haven, sold my car, and took an Uber back to Premier. I was then told that my car was "delivered" to port but would take 10-14 days to get the dealership!! I was now without a car for two weeks (which is how long it took). They could not provide me with a loaner either. I reached out to the owner, Bob, via email and he mentioned the possibility of getting me a rental discount. However, after four more email attempts and one phone call to get this discount rental, he never got back to me nor did the other four managers cc'd on that email. So for two weeks I was begging for rides to and from work...nice. I was originally going to put down $9000 on a lease but ended up only being able to do $8500. When I texted my sales guy that I wanted to do $8500 down with the same monthly payment, or, I said in the text, if push comes to shove I would remove the paint protection package to keep the monthly payment down. He wrote back "understood". However, I get to the dealership to take delivery of my car and the paint protection was already added! And the monthly payment went up and there was nothing I could do. But $8500 down on a lease with a $314/mo payment sounds like a bad deal, especially after taking to my friend who put down $1000 and was paying almost what I was paying for the same car. I really wanted to give a better review, as I do not like negativity, but I just have to be honest. I feel like I got a bad deal with that much down, and it's too late. More

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Absolutely amazing, pleasant, very quick experience! !! Matt and Phil were amazing and Neil was so extremely helpful, and very patient! !! Matt and Phil were amazing and Neil was so extremely helpful, and very patient! More

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Premier Subaru of Branford is a top notch dealer rising way above the competition. I recently purchased my second vehicle from them, a 2020 Forester Premium. The experience was awesome. The exceptional qua way above the competition. I recently purchased my second vehicle from them, a 2020 Forester Premium. The experience was awesome. The exceptional quality of the certified vehicle itself, along with the courtesy and professionalism of the sales team and service staff made this second purchase another home run. They offered a highly competitive low price and gave me a beyond fair amount for my trade-in (a 2016 Forester). They also secured me a super low rate of 2.69% on my loan through my credit union and gave me multiple service options. Sales Consultant Dmitriy Naumovich and Service Advisor Maegan Collazo both made the process painless, simple and quite frankly possible. Neil Wetmore and Parker Pearlstein were very helpful as well including President Robert Alvine following up himself. After years of excellent service on my last Forester and the great new deal on my 2020 it goes without saying that they have earned my business in the future and I will be continuing to go there for years to come. Thank you once again everyone at Premier Subaru! - Mike Livingston More

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Premier Subaru has always gone above and beyond to take care of the customer. Whatever I need they come through for you. care of the customer. Whatever I need they come through for you. More

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The dealership was very friendly as a whole. The staff were either kind or funny making my car buying experience enjoyable! I love my WRX and love is what makes a Subaru a Subaru! The staff were either kind or funny making my car buying experience enjoyable! I love my WRX and love is what makes a Subaru a Subaru! More

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Very very good customer service and efficiency. Sales and finance in particular did a tremendous job of completing the transaction very effectively under time constraints. Sales and finance in particular did a tremendous job of completing the transaction very effectively under time constraints. More

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It has zzz been my good fortune to work with premier for 10 years. This is my fourth lease. All staff have ave been doing amazing over the years. In this instance I have to call out rick, Annette, and jack 10 years. This is my fourth lease. All staff have ave been doing amazing over the years. In this instance I have to call out rick, Annette, and jack for providing my perfect solution in an totally seamless manner. Your customer service model is one I will teach in my customer relations course at southern Connecticut state university. Well done and thanks b Jim Flynn More

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I had a positive experience with the premier Subaru team who helped me fully understand my new car and purchase. They were also generous in donating to their share the love chosen charity, camp rising sun c who helped me fully understand my new car and purchase. They were also generous in donating to their share the love chosen charity, camp rising sun charitable foundation, which is a charity very close to my heart. More

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This dealership is a class act! Starts at the top with the owner Bob Alvine and right down the line below him. I initially dealt with Bob Alvine as I had a concern which he responded to immediately and le the owner Bob Alvine and right down the line below him. I initially dealt with Bob Alvine as I had a concern which he responded to immediately and let me know that the General Sales manager Rick Marino would contact me. This all took place within 30 minutes of my initial contact with Bob. The GM worked with me NOT against me on my purchase and he was more than helpful. He was able to work out the logistics of finding the CrossTrek I was purchasing for my wife and at a very fair price. Thanks Rick and Bob! The sale was turned over to the Sales rep Tim Harris who followed through the remaining process up to and including the delivery of the vehicle. Tim was in constant follow up and very helpful. The finance manager Phil made the paperwork process at delivery painless and at one point amusing. The "Technical SME" Neil walked my wife through all the operational aspects of the vehicle and did a great job! Overall this was a great experience end to end and this is why this was not my first purchase from Premier in Branford. I Highly recommend this dealership and vouch for the integrity of the owner Robert Alvine. Mike P 2021 Crosstrek Premium purchaser. More

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