Robert Alvine | Page 7

Cristal was extremely helpful in communicating the problems with my car to the service people. She was able to help to pinpoint why my car was pulling to the right and it was all figured out and fixed problems with my car to the service people. She was able to help to pinpoint why my car was pulling to the right and it was all figured out and fixed in the end. Great customer service! More

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I highly recommend Parker!! He was friendly , fun and knowledgeable about all the cars I tested and asked about. Plus they were so helpful with insurance knowledgeable about all the cars I tested and asked about. Plus they were so helpful with insurance More

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Premier Subaru is great, we own three Subarus and love them and would in a heartbeat buy another one at Premier. The staff is more than friendly and they go above and beyond their job descriptions. The ow them and would in a heartbeat buy another one at Premier. The staff is more than friendly and they go above and beyond their job descriptions. The owner as well is always so friendly and is not hidden in his office like most CEOs. He is actively engaging with customers and seeing how to make the business better. My father and Uncle were business owners and did the same thing in there business customer feed back is the most important thing to have a successful business. I would know I go to a business college in CT. About my service I had a great experience I had the usual routine service done and it was exceptional as always. I would recommend this car dealer for service or purchasing a new car to anyone. More

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I wish I could give the staff at Premier Subaru more than just 5 stars! The members of the service department went above and beyond to help me out of a difficult situation. They deserve 105 stars!! My h just 5 stars! The members of the service department went above and beyond to help me out of a difficult situation. They deserve 105 stars!! My husband and I were enroute to Maryland two days before the Christmas holiday. Traveling south from our home in Rhode Island in my Subaru Forester, our windshield was suddenly severely smashed by a huge chunk of ice that flew off the top of a truck. The ice hit so hard, the passenger side door flew open and the ice left a nice indentation on the roof!! I quickly pulled into the breakdown lane and very carefully made our way to the next exit. This is where the real fun began, after calling my insurance company (no help at all!!) and at least 5 glass places. All told me I could get the car fixed "next week". We were 100 miles from home and at least 300 miles from our destination. At this point, practically in tears, I said, "what the xxxx, I''ll try a Subaru dealership". I found Premier through my google search, called and was immediately assisted by the receptionist (?), she listened attentively to my problem and promised they could could help and told me to come to the dealership pronto! She even gave me back road directions as I could not take my car on the interstate. Once in the service department, I was directed to Cristal Bello. Cristal made my day, she immediately got her boss Bob Alvine over to approve the job and the rental of a car so that we could complete our trip. I don't know of any dealerships that rent out "courtesy cars" for a week at time to travel out of state, but Premier made it happen. The service department guys pulled the courtesy car up next to my damaged car, and like magic, Nick Schaivone and his team appeared and actually unloaded my entire car and packed up the courtesy rental for us. Than he made sure my husband a had few bottles of water!!! When we returned to Premier, a week later, My Forester was as good as new. Windshield replaced, dent removed, car cleaned up and ready to go!! I Cannot not thank the team at Premier Subaru enough for their generous holiday spirit and professionalism. More

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I appreciate everyone at Premier Subaru from sales to service. Always on time as promised and quality service. The service department always make you feel comfortable during this time of Covid. service. Always on time as promised and quality service. The service department always make you feel comfortable during this time of Covid. More

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12/28/2020 brought our 2020 outback in because the car was completely dead and had to be jump started. Our service advisor Maegen was very professional and caring about our problem. They spent several hou was completely dead and had to be jump started. Our service advisor Maegen was very professional and caring about our problem. They spent several hours diagnosing the problem and came up with nothing except a failed battery. They replaced the battery and gave us the car back. It was fine for the day. The next morning the car had the same problem and had to be jumped. Maegan said to bring it right in and she gave us a loaner car while they working on the problem. The owner Robert Alvine called and explained to me in length what they were doing to diagnose and correct the problem. Bottom line we have our car back and it is working great. We have nothing but praise for this dealership for all aspects of their business. We would highly recommend them. More

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We found the perfect certified pre-owned Crosstrek online and made an appointment that same day. Taylor was a friendly and very accommodating salesperson. We made a deal and returned the following day for de and made an appointment that same day. Taylor was a friendly and very accommodating salesperson. We made a deal and returned the following day for delivery. Finance details and process was painless. A high point is Andi, their delivery specialist. She gave us a thorough orientation to the many features on the vehicle. Excellent service all around. We met the owner, Robert Alvine and he couldn’t have been friendlier. More

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Jack and the entire staff at Premier in Branford, are wonderful! Transparent and positive in there lending policies. Bob has a beautiful dealership and is always in to say hello. Best price on the car yo wonderful! Transparent and positive in there lending policies. Bob has a beautiful dealership and is always in to say hello. Best price on the car you want.Thank you. More

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He was awesome to deal with. Answered all questions and was very respectful and courteous. Kudos for Ted. Had patience with us an all the whole time we were there was very respectful and courteous. Kudos for Ted. Had patience with us an all the whole time we were there More

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My husband and I went with the intention of shopping options and found a car I loved. Mike was very nice to deal with. Of course we had to make a quick decision, but I’m very happy with my 2018 Forester options and found a car I loved. Mike was very nice to deal with. Of course we had to make a quick decision, but I’m very happy with my 2018 Forester. More

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