Robert Bell | Page 10

North Penn Mazda responded

Thank you for sharing your experience! We’re glad to hear you enjoyed working with our professional team and found the waiting lounge comfortable. We appreciate the kind words — and we’re happy you liked the car wash too!

North Penn Mazda responded

Thank you for sharing your experience! We’re so glad to hear the process was a breeze and that you enjoyed our check-in scan and video service report. We appreciate your feedback and are happy the complimentary loaner made things even easier for you. We look forward to seeing you again next time!

North Penn Mazda responded

Thank you for sharing your experience! We're so glad our team provided friendly and efficient service, and that the loaner vehicle made your visit even smoother. We appreciate you choosing North Penn and look forward to seeing you again!

North Penn Mazda responded

Thank you, Mervyn! We’re thrilled to hear that your experience was professional and seamless from start to finish. Enjoy your new car, and thank you for choosing North Penn!

North Penn Mazda responded

Thank you for the wonderful review! We’re thrilled to hear you had a great experience with our kind and knowledgeable team. Your recommendation means a lot, and we look forward to serving you again soon! — The North Penn Mazda Team

North Penn Mazda responded

Mr. Shah, I am sorry that you are unhappy with the diagnosis on your vehicle, I can appreciate how frustrating unexpected repairs can be. When your vehicle was in for service, we retrieved a code indicating an evaporative leak. Upon a thorough inspection of the undercarriage, our technician found damage to the under shield that protects the components underneath your vehicle. After removing the shield, we discovered that the corner of the charcoal canister had also been damaged. This damage is allowing fuel vapors to escape, which triggers the system to believe the fuel cap is loose or missing. Unfortunately this is not a repair that is warrantable due to the outside influence from something hitting it. Your insurance company may be able to help you using your comprehensive coverage if you file a claim with them. If you would like to speak further about the diagnosis or anything regarding the visit, please call me at 267-956-1160 or via email at amanda@northpennmazda.com. Sincerely, Amanda Young Mazda Service Manager

North Penn Mazda responded

Thank you, Andy89! We’re so glad to hear that our team made a great impression and that you enjoyed the comfort of our waiting area—especially the coffee machine! We appreciate your kind words and look forward to seeing you again.

North Penn Mazda responded

Thank you for taking my call earlier. I am glad that I was able to answer your questions and give you a better explanation about the repairs. As I stated, if there is anything else I can do please don't hesitate to reach out to me directly. Sincerely, Amanda Young Mazda Service Manager

North Penn Mazda responded

Thank you for the great feedback! We’re so glad to hear that you found exactly what you were looking for and that our team made the process easy. Enjoy your new ride!

North Penn Mazda responded

Thank you so much for your continued trust and loyalty to North Penn Mazda! We’re thrilled to hear that you’ve had consistently positive experiences with our service team and enjoy our video inspection reports. Your recommendation means a lot to us, and we look forward to keeping your Mazda CX-5 running smoothly for many miles to come! — The North Penn Mazda Team