Robert Betts | Page 3

Excellent service Both Jonathan and Rob took a lot of time with me to answer all my questions about a car I initially had no intention of purchasing. The test drive was Both Jonathan and Rob took a lot of time with me to answer all my questions about a car I initially had no intention of purchasing. The test drive was leisurely, they responded to phone calls and texts, and they made sure that I was making an informed decision I'd be happy with. They worked with me on price and color. My experience at this dealership is part of why I decided on this car. More

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I regret purchasing my car at this Dealership I have had a very unpleasant experience dealing with your General Manager Dino Karvazoni. October 10th I purchased a Santa Fe Sport pre-owned 2013 veh I have had a very unpleasant experience dealing with your General Manager Dino Karvazoni. October 10th I purchased a Santa Fe Sport pre-owned 2013 vehicle. This was an unexpected purchase I need a car to get to work. On Saturday October 14th I was informed by my previous mechanic that the tires on my newly purchased vehicle were no good. He advised that I will soon need new tires. The rear tires would not get me through the winter snow as they would give no traction and the front tires were also close to worn out too. He informed me the tire thread depth was approximately 3 or 4/32 and it was supposed to be no less than 5/32. He further advised me to inform Hyundai immediately and get them replaced as well as the floor mats missing in the front. He went on to say having just purchased the car three days ago, it will be a huge expense, to purchase new tires so soon, which isn’t right and should not be especially at the price tag I purchased for a 5 year old car. He nor I didn't know the vehicle wasn't certified. Your General Manager Dino Karvazoni. is very arrogant, cocky and has poor customer relations. He has given me the runaround with 2 different inspections only to offer me to pay half for 2 new front tires after the last inspection. He knows very well the tires are not good. Ultimately what that boils down to is 1 tire. How embarrassed I feel for him. Meanwhile, because the daylight time was practically gone during the purchase, I didn't see the scratched and dings until the day I was about to take it home. Troy Pitt, the salesman who assisted me with the purchase told me that he was ordering touch up paint for the scratches and schedule an appointment with the dent repairman when he is scheduled to fix the minor dents. He had given me his cell. He was very accessible and attentive with returning my calls and text messages before I purchased the car. After I purchased the car he was not responding to any calls nor would he answer my text messages. All Troy Pitt did was restore my leeriness of con salesmen. However when I went for the 1st inspection I would learn from Robert Betts, one of the other sales managers, seemed as if he was very happy to tell me that if Troy Pitt didn’t put it in writing on the “we owe” than they could and would not supply me with whatever Troy Pitt had promised. I didn’t even know what a “we owe” he was referring to. How cheap is he and he owned it. Oh, let me back up, Mike Ficklin was no better. When I began explaining to him about the car mats when I called to inform they were missing, he interrupted me and interjected I purchased the car as is and they are not responsible to replace them. After that statement, I asked to speak to his manager. I let him know I just brought this car for so much money I’m not purchasing floor mats. He then asked when I could I come to the dealership, that he’d take some from another car on the lot. I told him I could come right after work. All in all, a bad experience. I already sent a letter of complaint to Hyundai Motor America, William Lee Interim President and CEO and it is on record. However, they can't do anything to help me. But I'm not stopping there. I will not get anything rectified with my tires with your dealership but I will let the necessary people know the lack of accountability, and poor customer service and relations I experienced at SOUTH SHORE HYUNDAI. I am pleased with the vehicle but I don't really have peace nor the confidence in the integrity of people at your dealership. They didn't help me understand that I purchased a pre-owned vehicle from a certified dealership, but that in that within that $20,872.00 price tag the car itself wasn't certified or inform me that I would need to pay an additional $1,000.00 in order to have it be so. What expense will arise next that have no recourse and will have to pay for. Thank God for other car manufactures for me to chose from for cars. This was my first Hyundai and last. I can emphatically state I will never purchase another one. For me it's a down grade from Toyota after this experience. I tell everyone I can of my negative experience, to steer clear and go elsewhere to purchase a car. Not only will I not purchase a Hyundai again, I'll will be locating another service center to bring my car. Hyundai will not receive another penny or dime of my money. I will also purchase my tires elsewhere. The place I'm referring to for the purchase I have a relationship with and have not ever felt taken, my tires are taken good care of. As a consumer this is what I look for when I spend my hard earned money and return to shop time and time again. I had to check 1 star to send this review of my experience... No stars for this dealership!!! More

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2019 Santa Fe Lease This is the second lease at this dealership. We dealt with Nicki and Robert. We told them what model we wanted. The deal was completed in less tha This is the second lease at this dealership. We dealt with Nicki and Robert. We told them what model we wanted. The deal was completed in less than an hour, on Saturday Nicki put the deal together and Robert found the car, with the desired color. We picked up the car on Wednesday, as the snow storm arrived. The car was prepped and ready to go. The paperwork took longer than expected. More

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How to lease hassle free. Started the leasing process on the phone and the dealership honored the transaction and they were professional and honest.The contract was straight fo Started the leasing process on the phone and the dealership honored the transaction and they were professional and honest.The contract was straight forward and easy to understand. More

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excellent experience at South Shore great customer service here at South Shore Hyundai. NikI was honest and didn't play any games. I went to numerous dealers and all they did was play th great customer service here at South Shore Hyundai. NikI was honest and didn't play any games. I went to numerous dealers and all they did was play the number game. thank you Nike and South Shore Hyundai. More

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New car We had a very nice experience shopping for our new car at this dealership and would recommend it to our friends and family members anytime. We had a very nice experience shopping for our new car at this dealership and would recommend it to our friends and family members anytime. More

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2018 Tucson purchase This dealership and my sales associate johnathan made the entire buying process smooth and easy. They were very helpful obtaining financing at a good This dealership and my sales associate johnathan made the entire buying process smooth and easy. They were very helpful obtaining financing at a good rate and working with my insurance to get all the proper paperwork. They gave me a fair price and delivered on everything they promised. I was quite satisfied with the experience More

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Professional, Knowledgable, Courteous, NOT PUSHY This is my 6th time buying or leasing a Hyundai Santa Fe. As much as the car sells itself, it's also about the people who work there. Rob Betts is the This is my 6th time buying or leasing a Hyundai Santa Fe. As much as the car sells itself, it's also about the people who work there. Rob Betts is the ultimate sales person and I have done every single deal with him. He is extremely professional, knowledgable, plus a super nice likable guy .He will do everything possible to get your numbers to where they need to be and get every incentive that they have to get you into the vehicle you want. I cannot say enough about him. He is a huge part of wehy i stay with Hyundai. He had Ronald Jones deliver our vehicle. He showed us all of the features of the car,and he was super patient and didn't mind repeating it if I did not understand or needed to try it out. .He was such a pleasure to have spent the time it takes to deliver a vehicle and made sure everything was taken care of including trading in my old car. This time I had the pleasure of having Falysha Pierre-Lys do my financing and final paperwork. She was so great and funny and smart and the thing I loved the most is she was not pushy at all. She explained everything and was so knowledgeable and also was not trying to force me or guilt me into buying additional coverage. I will keep my loyalty to Hyundai and when my lease is up I will be calling Rob to set me up. Great great dealership and I highly recommend it. More

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Purchased new car Excellent customer service! Stephanie helped me with all I needed. She was very professional at all times and was there for me from the beginning to t Excellent customer service! Stephanie helped me with all I needed. She was very professional at all times and was there for me from the beginning to the end. More

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Best dealership in the city They made my first car buying experience the best. I want yo get my second from here too. Ask for stephanie, fast, reliable and professional . They made my first car buying experience the best. I want yo get my second from here too. Ask for stephanie, fast, reliable and professional . More

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