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Robert Connor
Robert Connor at Mercedes-Benz of Columbus

Robert Connor | Page 2

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.6
24 Reviews
4.6

24 Reviews

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24 Reviews of Robert Connor

May 28, 2026

Dealership Rating
Employee Rating

The service department is spot on! Robert and the Service Manager worked diligently to get our car fixed before we left on vacation. There was continuous communication between them and More

by BWEBBRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service manager

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May 29, 2026

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We're delighted to hear that Robert and the Service Manager were able to assist you efficiently. Have a great vacation!

May 28, 2026

Dealership Rating
Employee Rating

Mercedes-Benz of Columbus is a top-notch customer-friendly and extremely credible dealership. They are service oriented and equally professional. More

by derric0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Andujar, Lizzy Spitzmiller, Rachelle Pennington, Haley McDonald, Jason Goodroe

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May 29, 2026

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that Mercedes-Benz of Columbus provided you with a professional and service-oriented experience. We appreciate you choosing us and look forward to the opportunity to help in the future!

May 27, 2026

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Employee Rating

The dealership is convenient and the staff is professional and friendly. They could do better communicating, when jobs are complete and if you waiting for your car to be deliver, communicate the More

by MARILYNWALKER43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington, Jason Goodroe

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May 29, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us. We're glad to hear that you found our dealership convenient and our staff professional and friendly. We apologize for any communication issues regarding job completion and delivery timelines. Your feedback is valuable, and we will work to improve our communication processes. Please feel free to reach out if there's anything else we can do for you.

May 15, 2026

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Friendly employees, clean environment. Not sure what else to say that would take up eleven more words.... nevermind, there it goes. More

by timm.ninety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington, Raul Navarro, Jason Goodroe

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May 22, 2026

Mercedes-Benz of Columbus responded

Thank you for your thoughtful review! We're glad to hear you appreciated our friendly employees and clean environment. Your satisfaction is our priority, and we look forward to serving you again in the future!

April 30, 2026

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Employee Rating

Service were good because of the ability to fix recommended things in a timely manner. I wanted my radio which is not working to be looked which i felt enough time wasn't put on it. More

by Aharris80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your feedback. We apologize for the inconvenience regarding the radio issue. We strive to provide excellent customer service and would like the opportunity to address your concern. Please reach out to our team so we can work towards a solution. Your satisfaction is important to us, and we appreciate your feedback to help us improve.

April 27, 2026

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Employee Rating

Advisor very professional and friendly technician making video of the work being performed seen very knowledgeable in the work he was doing More

by Benmcot7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2026

Mercedes-Benz of Columbus responded

Thank you for your feedback! We're pleased to hear that your advisor was professional and friendly, and that the technician demonstrated expertise through the video of the work being performed. We strive to provide transparent and knowledgeable service, and your comments affirm our efforts. We look forward to serving you again in the future!

April 14, 2026

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Employee Rating

By far the best service experience ever. I can say that after twelve years of dealing with Mercedes-Benz of Columbus, we are still completely satisfied. More

by PSCUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington, Jason Goodroe

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Apr 17, 2026

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your loyalty over the years and look forward to continuing to serve you.

April 14, 2026

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Employee Rating

Awesome experience. I really like the communication before and after my service. Also thankful I was given a loaner car during process. More

by JEANETRIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us! We're glad to hear that you appreciated the communication and the loaner car provided during your service. We strive to make every experience a great one and look forward to serving you again in the future!

April 13, 2026

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Employee Rating

Amazing response…. amazing service and everyone so polite and proactive! The BEST dealership I’ve ever dealt with making sure needs are met. Thank you Mercedes of Colu More

by pameladobrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington, Jason Goodroe , Matthew

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Apr 17, 2026

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate your kind words and look forward to continuing to serve you at Mercedes of Columbus.

April 10, 2026

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Employee Rating

Having a ruptured heater hose is bad. MBof C was so helpful : supplying shuttle service, a loaned Vehicle and ultimately a nicely repaired automobile. More

by RICKSPITZMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington, Jason Goodroe

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Apr 17, 2026

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us. We're glad to hear that our team at Mercedes-Benz of Columbus was able to assist you with shuttle service, a loaner vehicle, and a successful repair of your automobile. We appreciate your trust in us and look forward to serving you again in the future!

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