Robert Connor | Page 2

Mercedes-Benz of Columbus responded

Thank you so much for sharing your experience! We are glad you received a warm greeting and were kept fully informed about your vehicle's needs. Providing a seamless loaner vehicle experience to keep your day moving smoothly is always our priority. Thank you for choosing Mercedes-Benz of Columbus, and we look forward to serving you again!

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that our team was able to provide a timely and pleasant experience. We appreciate you noticing our efforts to maintain a clean and neat environment. We look forward to the opportunity to serve you again in the future!

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We appreciate you choosing Mercedes-Benz of Columbus and look forward to serving you again in the future!

Mercedes-Benz of Columbus responded

Thank you for taking the time to share your feedback. We sincerely apologize that your recent visit did not meet the level of service you have come to expect from us. We appreciate your comments regarding both our amenities and your service experience. Customer feedback is invaluable as it helps us identify opportunities for improvement. Since your visit, we have had the opportunity to address and reconcile the concerns you experienced, and we are grateful for the chance to make things right. Thank you again for your review and for being a valued customer. We appreciate your business and look forward to providing you with the exceptional experience you deserve during your next visit.

Mercedes-Benz of Columbus responded

Thank you for this awesome review! Our staff strives to provide great customer service, so we are glad you are happy. We're delighted to hear that Robert and the Service Manager were able to assist you efficiently. Have a great vacation!

Mercedes-Benz of Columbus responded

Thank you for the kind words! We're glad to hear that Mercedes-Benz of Columbus provided you with a professional and service-oriented experience. We appreciate you choosing us and look forward to the opportunity to help in the future!

Mercedes-Benz of Columbus responded

Thank you for sharing your experience with us. We're glad to hear that you found our dealership convenient and our staff professional and friendly. We apologize for any communication issues regarding job completion and delivery timelines. Your feedback is valuable, and we will work to improve our communication processes. Please feel free to reach out if there's anything else we can do for you.

Mercedes-Benz of Columbus responded

Thank you for your thoughtful review! We're glad to hear you appreciated our friendly employees and clean environment. Your satisfaction is our priority, and we look forward to serving you again in the future!

Mercedes-Benz of Columbus responded

Thank you for sharing your feedback. We apologize for the inconvenience regarding the radio issue. We strive to provide excellent customer service and would like the opportunity to address your concern. Please reach out to our team so we can work towards a solution. Your satisfaction is important to us, and we appreciate your feedback to help us improve.

Mercedes-Benz of Columbus responded

Thank you for your feedback! We're pleased to hear that your advisor was professional and friendly, and that the technician demonstrated expertise through the video of the work being performed. We strive to provide transparent and knowledgeable service, and your comments affirm our efforts. We look forward to serving you again in the future!