"My experience at the dealership "
I’m very satisfied with the way we were treated and how nice everyone was . I would use this dealership again. Thank you to Robert James and Renee Hastings.
Robert was nice and helpful from beginning to end. He provided all information we asked for in a timely manner. He was able to answer all of our questions. Most importantly he was not pushy. I did not plan on buying a Lexus. I had test driven a BMW and an Infinity and at the last minute just on a whim decided to come in and test drive the Lexus. What helped me decide on the Lexus was Robert James. He was the only one of the three sales people who answered my questions about pricing right away. The others at BMW and Infinity kept talking around my questions.
"almost all stress free"
This is the 3rd Lexus we have purchased from Northside Lexus. There is a reason we keep coming back. Although we have been disappointed in the late RX350 body style, we still believe that Lexus has the best quality and comfort of any brand. The service is top notch! Now we have a new 2019 NX300 and we love it. Sales person Robert James was very patient and did not rush us or make us feel pressured in any way. He did an excellent job answering our questions even after we asked them multiple times. He went above and beyond to find us Michelin tires for our new car. Melissa from the technology dept. was superb in her presentation of all the bells and whistles our new car has to offer. Brent in the finance dept. was very helpful and we appreciated his efficient manor. In the end, the only stress we had was deciding whether to add body side molding to the car. And we still have not decided. Thank you to everyone at Northside Lexus for making our 3rd car purchase a good experience.
"My sales consultant was outstanding (Robert James)"
I deal with quite a few sales persons in my professional career and Robert James was outstanding. He was knowledgeable, helpful and professional. I would recommend him to any of my friends and neighbors. Typically car buying is stressful and Robert made the entire process painless. He answered all our emails, texts, etc. in a timely and courteous manner. I was also impressed with your finance manager Steve Gardner b/c I was planning buying the car and he sold me on the benefits and value of a lease option. I look forward to coming in during 2020 when the GX 460 model gets updated b/c that's the car we really wanted but settled on the RX 350 b/c it had the latest safety features. This is the second Lexus we have purchased from Northside and it won't be the last. Excellent service and customer support by all we dealt with over the last few days. Lastly, we requested a car bra and all weather mats be added to the car and there was no argument or prolonged discussion which was appreciated. I will be recommending Robert to my friend and colleagues at work and home.
Other Employees Tagged:
"Purchase of 2017 RX350"
Northside had the vehicle I was interested in. Although a purchase was not intended, Northside met our financial goal which included the trade in of a Lexus GS and we made the purchase. All Northside personnel were excellent.