Robert Johnson

Rojo was extremely helpful and knowledgeable about my new Sorento. We worked out all of the details before I ever drove to St Augustine. Sorento. We worked out all of the details before I ever drove to St Augustine. More

by KARENBPVB Verified Customer Verified Customer

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If I could give less than a star, I would. I can't believe what has happened to me. That dealership added in two different extended plans without one word to me about it. During the financi I can't believe what has happened to me. That dealership added in two different extended plans without one word to me about it. During the financing and finishing the deal he was in such a hurry and had such haste. We spoke about the gap insurance. We went back-and-forth about the gap insurance and then I made a decision after researching it for a little bit and I said OK. Not one word was ever mentioned to me that we're gonna be adding $3642 worth of extended warranty and a maintenance package or something like that. The salesman knew when we were making the deal that I was pinching pennies. I mentioned retired fixed income, and that one point I was ready to go ahead and leave with my trade-in if we couldn't come to a deal. Never ever was it even mentioned then I truly believe the salesman because I was upfront with him. There would be no reason for him to even attempt to mention. Hey, let's add a bunch of money on top of your deal for an extended warranty and a maintenance plan, I have a retired mechanic. I have every tool you can imagine in my garage. I do my own maintenance. I don't trust, garages or quickie oil changes. But besides all that what has happened is being hurried up to close the deal out sign here on an iPad. There was no paperwork put in front of me then told I'll just email it to you later and I got it the next day and it wasn't until a day later till I actually looked at it and said what on earth is this? $3662 extra. Kia has an awesome warranty in the first place. Why would anybody actually extend the Kia warranty? So I'm saying if anybody reads this do not let them rush you look at every single penny do not let them do the where do you want your payment and then they come back and say we got your payment right there but they don't show you how they got that payment how much the vehicle is what's the additions what it all adds up to to get to that payment, they don't let you know that till the end and then they rush you so fast out the door didn't even have time to look at the contract so go over it with a fine tooth comb. I trusted them cause I bought two vehicles from them before they were different ownership, but I bought two vehicles from Kia was never even introduced to an extended warranty. And now this happens. Nobody mentioned to me about these optional $3662. We're gonna tack on. And now since I've sent emails to everybody and I've sent a certified registered letter to them return receipt of course I'm waiting to see when they're gonna refund that money to the principal. I'm still waiting and I purchased a car in the 14th. I advised them around the 19th. More

by dshaffse Verified Customer Verified Customer

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It was a great experience and I would definitely recommend it to all my friends. recommend it to all my friends. More

by billyharrell81 Verified Customer Verified Customer

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Had a great time buying my brand new car I love it it was a super fast experience thank you so much a super fast experience thank you so much More

by JAIDACHASIDYH20 Verified Customer Verified Customer

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Probably the best experience I've ever had with purchasing a vehicle. Robert Hall was amazing and I will definitely consider him and Family Kia for my future car needs. purchasing a vehicle. Robert Hall was amazing and I will definitely consider him and Family Kia for my future car needs. More

by santana.james88 Verified Customer Verified Customer

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This is the second KIA I have purchased from Robert Johnson. He is a wonderful salesman and very helpful. Plus he makes himself available after the fact if you have any questions. Johnson. He is a wonderful salesman and very helpful. Plus he makes himself available after the fact if you have any questions. More

by ROUSLEY60 Verified Customer Verified Customer

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We got a fair deal and the process was quick. Robert really excelled at the delivery part. The car was for my son and this was his first new car experience. Robert did an excellent job of making Robert really excelled at the delivery part. The car was for my son and this was his first new car experience. Robert did an excellent job of making sure my son knew how to operate the vehicle and Robert answered all of his questions. More

by ZETAORG Verified Customer Verified Customer

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Thank you for all the help on getting a new car for my daughter and grandkids they are all very happy daughter and grandkids they are all very happy More

by BIGDOGLOU39 Verified Customer Verified Customer

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The car purchased from family Kia was a great Bargain. The customer service however was so Bland.. I’m HUGE on customer service… I was lead to believe I was gonna be meeting DESTINY the rep I’d been emai The customer service however was so Bland.. I’m HUGE on customer service… I was lead to believe I was gonna be meeting DESTINY the rep I’d been emailing and texting… She texted me 15minutes before 430pm appt to say she’s excited to meet me. Once I got there 5mins late I was told she’s gone for the day. So a guy would be helping me..(I NEVER GOT HIS NAME SO IM ASSUMING HES L ONE OF THE THE NAMES MENTIONED IN THE SURVEY. I was left in the office about 15-20mins while he went and got the car, there was never a sorry for your wait or nothing to the point I left and got in my car to leave. When I got to the road I saw him pull to the front with the car (because I truly needed this car for my daughter I turned around) you can tell he didn’t care that I pulled off (I don’t think they thought I was gonna really buy, but I did) when I asked questions about the car his answer were so empty(he even shrugged his shoulders when asked are there any mechanical issues). So with his it was just a cold sale…. The financial guy was very warm, he held a conversation, even did a few jokes. I don’t remember his name but he did atleast introduce himself. No one in the TRAILER greeted me, the other car companies I went to OVER GREETED ME (everyone). So yes the car was a good bargain but the customer service was EMPTY I WONT SAY BAD BECAUSE I WASNT MISTREATED.. I just ALSO WASNT treated. The two mechanics outside the trailer did say goodbye. That’s it, that’s all! I think I was a book judged by its cover… I actually wanted to purchase two cars, even after I expressed it the sales guy didn’t try to offer me anything to look at. More

by shanasmith813 Verified Customer Verified Customer

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From my initial purchase 6 months ago to my first service appointment this week, everything has been easy, efficient, professional, and respectful. appointment this week, everything has been easy, efficient, professional, and respectful. More

by terranmcg Verified Customer Verified Customer

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