Robert Johnson

My brand new car got a blowout on I-64. My car was towed to Southern Ford and they could not have been any nicer. From recommending a lunch place to securing our uber to getting me a new ti My car was towed to Southern Ford and they could not have been any nicer. From recommending a lunch place to securing our uber to getting me a new tire and back on the road as quick as possible. The experience was amazing. More

by Jaimegmcclure Verified Customer Verified Customer

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Very pleasant staff. I waited on the car and the work was done in about 1 1/2?hours. I waited on the car and the work was done in about 1 1/2?hours. More

by CRAIGSMITH50 Verified Customer Verified Customer

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Great, reliable, and consistent dealership. The pricing, and service is always above reproach. The rewards and discounts are great as well. The pricing, and service is always above reproach. The rewards and discounts are great as well. More

by storm12700 Verified Customer Verified Customer

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It was just an oil change and I had an appointment so everything was very easy everything was very easy More

by Raul Verified Customer Verified Customer

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I was overall pleased. I would have appreciated a call earlier that my car was ready. I would have appreciated a call earlier that my car was ready. More

by mareval80 Verified Customer Verified Customer

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The customer service could be better if they improved their communication. I had to reschedule my first appointment because nobody informed me how long my recall would take. I showed up for my appointmen their communication. I had to reschedule my first appointment because nobody informed me how long my recall would take. I showed up for my appointment to be asked if I was dropping it off because the recall could potentially take all day and that they normally dont do recalls on the weekend. When I eventually did have my appointment, they told me it wouldn't take all day, that 8hrs was the longest, and it wouldn't take that long. My appointment was for 0830, and they told me they would call me when it was ready. I received a text around 1330 with a video of the inspection performed on my vehicle. After waiting and waiting, I finally decided to call the service department to check and see if my car was ready at 1520. I was told that it was recommended that I get 2 things looked at, to which I responded what about the recall I brought it in for. The response I received was...oh that should be done. Upset that nobody called me I asked if they could schedule a pick up for me to come get my vehicle. When I arrived there was zero communication no apology no explanation as to why I never received a call. More

by clarktd Verified Customer Verified Customer

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Great people, great service manager, great technicians, great pick and delivery service. Never had a better experience with any other company. great pick and delivery service. Never had a better experience with any other company. More

by ROY_FRIEND Verified Customer Verified Customer

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Mr. Johnson has proven to be a great replacement for Mr. C.. He really has a handle on his customers' needs and requirements concerning services required. I have the Harley Davidson 2012 F-150, the last gre C.. He really has a handle on his customers' needs and requirements concerning services required. I have the Harley Davidson 2012 F-150, the last great collaboration between Ford and Harley for a true truck collectors' vehicle. Ford and Harley Davidson really need to make up and get these Iconic creations back into play, ASAP. More

by JJay Verified Customer Verified Customer

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The Ford service team was professional, efficient, and friendly, making my entire experience stress-free and reliable. friendly, making my entire experience stress-free and reliable. More

by ksupernova Verified Customer Verified Customer

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Dropped off my truck for an entire dsy for an oil change appointment. When I picked up the truck the oil change had not been completed and I was not contacted by Southern Ford to explain that. Robert was ve appointment. When I picked up the truck the oil change had not been completed and I was not contacted by Southern Ford to explain that. Robert was very apologetic and offered to do a free oil change when I brought it back, but there was nothing he could do to change the oil that day. More

by cole.piper7 Verified Customer Verified Customer

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