Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.5
109 Reviews
4.5

109 Reviews

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109 Reviews of Robert Johnson

January 19, 2026

Dealership Rating
Employee Rating

Alicia explained in details my Ford points usage, my Extended Warranty, extra car features that I was not aware of on my Ford Bronco Sport More

by CeCe
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

January 17, 2026

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Employee Rating

I will say do not ever, I mean EVER take your vehicles to them because they will tell you it will be ready in 1 week but instead that one week turns into 6 months. It’s better to trash your vehicle than to More

by Qdurani
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

January 16, 2026

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Good customer service , was really nice recommend others to come visit this dealership. Thank you More

by elijahd0903
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

January 16, 2026

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Excellent service, good customer service, helpful, nicely ,fast , delicious Colombian coffee, clean, good attention, good attitude More

by MURCIASN
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alicia Chapman-Jones

January 15, 2026

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The staff was great, Robert was super helpful and squeezed me in, the work was fast and I was in and out. Great sales rep and definitely worthy of a management position. More

by glizzdogg
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Recommend Dealer
Yes

January 10, 2026

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It took 9 months to get the seat fixed in my 5 year old vehicle. The lack of communication and ability to get ahold of anyone in the service department is a joke. When I finally went to pick up my vehicle, More

by jathomas540
Service Price Transparency
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Recommend Dealer
No

January 05, 2026

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Southern Ford accomplished my state inspection very effectively. Mr. Johnson was courteous and polite Effecient More

by Ponycar1995
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

January 03, 2026

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Employee Rating

Fast service. Kept me informed. Called to make sure I knew I was out of tire rotations and inquired if I still wanted the service. More

by jcj198282
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

December 25, 2025

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Employee Rating

The service team are awesome! They consider your concerns and advise to ensure the best outcome for the vehicle and customer. More

by NMAUZONE
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

December 24, 2025

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Employee Rating

The guys were awsome very professional. They were very knowledgeable in assembly of our bed frame More

by TPTUCKER8
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Recommend Dealer
Yes
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