Robert Johnson
Robert Johnson at Southern Ford

Robert Johnson

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.5
122 Reviews
4.5

122 Reviews

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122 Reviews of Robert Johnson

March 05, 2026

Dealership Rating
Employee Rating

Came in for a state inspection, asked a question about my dome light, they tested the battery checked the status of the vehicle saw it needed air so they aired up the tires also. Was a great experience More

by Jhweigel1
Recommend Dealer
Yes

March 03, 2026

Dealership Rating
Employee Rating

I have always received excellent service from buying my car to servicing my car. Everyone is patient and friendly. More

by davidsmom6to
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

March 02, 2026

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Employee Rating

Thanks ? ? Great service I appreciate the ride home and being picked up to come.Get the vehicle great service.Thank you More

by Raymondknierim5
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

February 27, 2026

Dealership Rating
Employee Rating

I had a car in for repairs, and I drove away in a different car. AND I been using your Ford dealership for about 30 years. More

by townsley2369
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

February 25, 2026

Dealership Rating
Employee Rating

They did a great job serving my car and the valet service was a nice service. More

by will1963Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 20, 2026

Dealership Rating
Employee Rating

Poor customer service. Repeated calls and texts for status updates on my vehicle were unanswered. Had to show up in person for answers and after asking for my car back was More

by KJE727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 03, 2026

Southern Ford responded

"KJE727" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

February 12, 2026

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Employee Rating

Nice guy I had a great service service at the service centers.i bought this car from them too.i love it More

by lasantr11
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

February 11, 2026

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Employee Rating

I was extremely pleased with the service I received from Robert at Southern Ford. The communication skills were on point, I liked the fact that I received a link showing me the details on services recommend More

by cathryn carlton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 06, 2026

Dealership Rating
Employee Rating

I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there More

by ernestwashington65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 01, 2026

Dealership Rating
Employee Rating

I have always had a positive experience with Hall Ford/Southern since I moved to the area in 2018. Robert Johnson went over and above what I expected during my last visit. I appreciate his excellent More

by CYNDJEN
Recommend Dealer
Yes

Other Employees Tagged: Robert Johnson

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