Robert Kozakiewicz | Page 12

No pressure: A happy experience! My older, beloved car was totaled when a tree fell on it, and I was heartbroken. I had test driven several comparable models, but didn't have a 'conne My older, beloved car was totaled when a tree fell on it, and I was heartbroken. I had test driven several comparable models, but didn't have a 'connection' with any new car or salesperson who made me feel comfortable until I traveled from Beaufort to N. Charleston to visit the Crews dealership. Tired of driving a rental, and short on time, I had decided that I would tell the first salesman who approached me that I had found the car I wanted to see online, on their lot, and I needed to decide quickly if that was the one for me or not and move on. Luckily, Robert Kozakiewicz was the salesperson to approach me, and he was friendly--not pushy, informative, accommodating and very understanding about my situation. I test drove what would become our new family car, a 2016 certified pre-owned Forester. Robert actually listened to what I really wanted in a car, and was careful to point out things about the Forester that fit into the category of what I was looking for. We were having a great visit during the test drive and I LOVED the car! He assured me as I had to leave that he would do all he could to help me get that particular car if my husband checked it out and liked it, too. Just a couple of days later, I returned with my husband, who had a bunch of questions for Robert, and he answered them all to his satisfaction. They ended up hitting it off, too, and what could have been a stressful few hours was a pleasant car buying experience. Miss Pam in the financing office is a PRO, she's great! She took a minute to get to know us, and explained every bit of the process as we went. Robert and Pam were a great team in our car buying experience! Thanks so much for taking a difficult time and turning it into a happy experience, with a great new car and new people to rely on whenever we need assistance in the future. More

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Excellent Experience! I hadn't bought a car in 10 years and was dreading the experience. Having owned Subaru Outbacks in the past, I wanted to explore that option first. I hadn't bought a car in 10 years and was dreading the experience. Having owned Subaru Outbacks in the past, I wanted to explore that option first. Trey Norwood was so patient with us and the 4 children we had with us. He took the time to answer all questions and showed us all of the really cool features on the new Outback. Definitely not the heavy sales pitch I was fearing. He actually made car shopping fun! They gave us a very fair offer for our trade-in and the buying process was simple and easy. I have never felt so good about a purchase. More

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Great Buying Experience I usually dread the car buying experience. But my experience at Crews Subaru was great. I made an initial visit to just get an overview of the Outba I usually dread the car buying experience. But my experience at Crews Subaru was great. I made an initial visit to just get an overview of the Outback and Forester, as I had been in a car accident and was not ready to drive or purchase the car at that time. Robert Kozakiewicz helped and was extremely knowledgable, helpful, and polite - no pressure at all. I told him it would be several weeks before I was ready; he did not bother me during this time. I returned to Crews a few weeks later and the process of purchasing a Forester (through Robert) was an easy one! More

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Stress free car buying The staff at Crews Subaru made my car buying experience the best I've ever had. Tracie, my internet contact, got me started in the right direction a The staff at Crews Subaru made my car buying experience the best I've ever had. Tracie, my internet contact, got me started in the right direction and was prompt in answering my emails and was very polite. She made sure I was properly introduced to my salesman when I arrived and gave me a thorough break down of his credentials to reassure me that he knew his job. My salesman, Robert, was extremely polite and knowledgeable. He answered all my questions and made the whole shopping and buying experience wonderful. He epitomizes what a salesman should be and I will definitely refer anyone I know looking to buy a Subaru to him. Pam was great as well. She explained everything in the paper work to me and made sure I knew all my options. She was kind, polite, and patient which made the process enjoyable. All in all I cannot speak highly enough of my experience at Crews Subaru! Thank you all for everything you did! More

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Wonderful excellent awesome Bought my first Subaru and cannot begin to say how satisfied and happy we are. From the moment we walked in till we walked out everyone was wonderful! Bought my first Subaru and cannot begin to say how satisfied and happy we are. From the moment we walked in till we walked out everyone was wonderful! Robert was so helpful and really he wasnt the typical "car sales men" at all! That was awesome, it was like buying a far from a good friend ha! He was great and as I've said the experience was wonderful. Thanks Subaru! Thanks Robert! More

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Great Experience! This week, we bought our first Subaru, an Outback, from Crewes Subaru of Charleston. I cannot rave enough about the service we received and the experi This week, we bought our first Subaru, an Outback, from Crewes Subaru of Charleston. I cannot rave enough about the service we received and the experience overall. After visiting a number of area dealerships and test driving a number of cars, we we getting worn out by the whole car buying experience. Walking onto the lot at Crewes Subaru was like a breath of fresh air. Everyone we dealt with at the dealership was friendly and knowledgeable, and, unlike many of the places we had been before, they seemed like they genuinely wanted to help us find the right car at a price we could live with. Both Robert and Josh were very patient with us while we looked over the options and made a decision. I sincerely felt like the entire process was straightforward and honest. I cannot say enough about the knowledge and enthusiasm that Robert brought into the sale - he really loves cars and just wants to help you make an informed decision. Josh was very easy to work with and we felt like he made the extra effort to get us the best deal possible. I would absolutely recommend Crewes Subaru to any of my friends and would return in the future for another vehicle; I cannot say enough about how happy we were with the service we received there. More

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Overall Good Experience Pros: Bought a new car for a fair price. There was no pressure to put me into something I didn't need. The staff were motivated and happy to help. T Pros: Bought a new car for a fair price. There was no pressure to put me into something I didn't need. The staff were motivated and happy to help. They did a terrific job getting good financing numbers for me. After purchase, the staff continued to be just as helpful as before. I got the impression they will continue to follow through with good service. Cons: I was not pleased with the warranty prices offered to me even after much discussion. More

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2014 Subaru Impreza 2.0i 5MT (Preowned) I was extremely impressed with the sales staff at Crews. This was the first car I have purchased from a dealership, so I was definitely apprehensive. I was extremely impressed with the sales staff at Crews. This was the first car I have purchased from a dealership, so I was definitely apprehensive. Carmelo was excellent and helped me with all of my questions, making me feel comfortable throughout the whole process. Even though the purchase was made right before closing hours, everyone was friendly and helpful. I definitely recommend Crews to others looking for a Subaru in the SC Lowcountry!! More

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Fun and Simple! Not words normally used to describe a car buying experience! I knew I wanted the new Outback, but absolutely dreaded starting the whole process. I dre Not words normally used to describe a car buying experience! I knew I wanted the new Outback, but absolutely dreaded starting the whole process. I dreaded it so much, I made my husband make the first point of contact. Linda answered all of our questions promptly and without pressure. I decided to make the trip to North Charleston to start the process. From the moment I walked through the front door it was FUN! Working with Robert and Pam was like being with friends! They immediately got to work finding an Outback that suited my needs and budget. I left feeling relaxed and taken care of...not taken for ride with head spinning like previous dealer experiences. Pam made the financial paperwork easy-breezy. We were actually laughing! When I went back to pick up my new BFF, Robert was ready to teach an old lady new tricks. He explained all the bells and whistles and synced everything up for me. Although he knows far more than I could ever comprehend, he explained just what I needed/wanted to know. I drove away looking forward to visiting again when I am due for maintenance! Wait, what? When does anyone say THAT?? Thank you guys for making a car buying experience what it should be...FUN and SIMPLE! More

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UPGRADING TO A NEWER SUBARU A test drive of the 2015 Outback confirmed all the desired improvements over my 2008 Outback, and a review of the optional trim levels indicated the L A test drive of the 2015 Outback confirmed all the desired improvements over my 2008 Outback, and a review of the optional trim levels indicated the Limited would meet my requirements without any unnecessaary features. The people I worked with were quite helpful, knowledgeable, and patient. In particular I found Pam to be quite good at her job and conducted her work with much professional efficiency in completing the financial aspects of the sale. I don't normally buy extended warranties but I came away with one this time and only hope it serves me well. My only complaint with the deal is that I lost several hundred dollars because Crews does not participate in the Costco Auto Program, but then Trey and Robert helped mitigate that loss to some extent and I thank them. I look forward to many happy miles in this car. More

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