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Robert Krueger

Overview Reviews (584) Inventory (288)

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Robert Krueger

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.7

584 Reviews

Overview Reviews (584) Inventory (288)

Dealership Experience

20 yrs

4.7

584 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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584 Reviews of Robert Krueger

October 05, 2026

Dealership Rating

Employee Rating

They did a nice job, but they kept my vehicle all day to do my oil change and there was a communication problem with arranging my courtesy ride, do my oil change and there was a communication problem with arranging my courtesy ride, More

by AJEKPACK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

October 04, 2026

Dealership Rating

Employee Rating

Robert was excellent at keeping me updated on details of my extended warranty coverage. When he found out they would not have my vehicle completed on the day promised he worked to arrange a loaner vehicle t my extended warranty coverage. When he found out they would not have my vehicle completed on the day promised he worked to arrange a loaner vehicle to ensure I had transportation. To get to and from work. Would definitely recommend Boucher Ford Menomonee Falls for future service and would recommend Robert Krueger as a service advisor. More

by Delvin.Willis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

September 30, 2026

Dealership Rating

Employee Rating

Very polite is speaking and made sure I was well satisfied Handled the car with care satisfied Handled the car with care More

by Marynash212

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

Sep 30, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Knowing that you found our communication polite and felt well cared for during service means a lot to our service team. We’re pleased we could handle your Ford Escape with the care it deserves. Jeff Samp General Sales Manager 262-225-9010

September 29, 2026

Dealership Rating

Employee Rating

Awesome great will be back again Great Great Great Great Great Great Great Great Great Great Great Great Great Great More

by Tairaeverette26

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

Sep 29, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

We’re glad you’ll be back again for service on your Lincoln MKZ. Your enthusiastic praise means a lot to us. Jeff Samp General Sales Manager 262-225-9010

September 29, 2026

Dealership Rating

Employee Rating

Robert always does his best to have my vehicles taken care of in a timely professional manner. care of in a timely professional manner. More

by Lkimmel

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

Sep 29, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Your comment about Robert’s professionalism and promptness reflects how our service department prioritizes taking care of your Ford Explorer with efficiency and expertise. Hearing that he consistently meets your needs means a great deal to us. Jeff Samp General Sales Manager 262-225-9010

September 27, 2026

Dealership Rating

Employee Rating

Great service! Went in on time, very thorough The whole staff was very professional Thank you! Went in on time, very thorough The whole staff was very professional Thank you! More

by ROBERTJKRUEGER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

Sep 28, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Your Ford Fusion Energi is in great hands with our service department. Knowing your visit was on time, thorough, and handled professionally is very rewarding. Jeff Samp General Sales Manager 262-225-9010

September 26, 2026

Dealership Rating

Employee Rating

Great I like the way they treated me and the way they took care of my car. took care of my car. More

by GILES731

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

Sep 27, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Our service team appreciated the opportunity to care for your Lincoln MKX. Knowing you felt well-treated and pleased with our work means a lot to us. Jeff Samp General Sales Manager 262-225-9010

September 26, 2026

Dealership Rating

Employee Rating

I always appreciate Robert's prompt attention to my service appointments and thorough explanation of repairs needed. service appointments and thorough explanation of repairs needed. More

by LISA.OPAS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

Sep 26, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Your praise of Robert’s swift scheduling and the detailed breakdown of required repairs highlights our commitment to transparency. Hearing that his guidance helped you feel confident about the work means a lot to our service team. We look forward to caring for your Ford EcoSport again. Jeff Samp General Sales Manager 262-225-9010

September 25, 2026

Dealership Rating

Employee Rating

Not able to diagnose 'service charging system now' code that drains new battery Unable to diagnose electrical issue on 2022 f-150 that drains new battery Unable to diagnose electrical issue on 2022 f-150 More

by TBOSCH45

Verified Customer

Recommend Dealer

Other Employees Tagged: Robert Krueger

Oct 02, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jeff Samp General Sales Manager 262-225-9010

September 25, 2026

Dealership Rating

Employee Rating

If they fixed the problem, the first time I went to have to come back for a second time and be without a car luckily it was under warranty otherwise the bill would have been high to come back for a second time and be without a car luckily it was under warranty otherwise the bill would have been high More

by OLDCHARGER4

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Robert Krueger

Sep 29, 2026 -

Gordie Boucher Ford of Menomonee Falls responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Jeff Samp General Sales Manager 262-225-9010

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