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Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.8
540 Reviews

Dealership Experience

19 yrs, 9 mos

4.8

540 Reviews

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540 Reviews of Robert Krueger

July 06, 2026

Dealership Rating
Employee Rating

Robert kept me informed as service was progressing Will continue to have my vehicles serviced at Gordie Boucher More

by RWSMRS
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jul 06, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thanks for letting us know about your experience. Robert was glad to keep you informed during your Ford service. We look forward to assisting with your future maintenance. Jeff Samp General Sales Manager 262-225-9010

July 05, 2026

Dealership Rating
Employee Rating

He’s a great service writer thanks i like the dealership for service and for new products repairing the mustang More

by Csakac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 05, 2026

Gordie Boucher Ford of Menomonee Falls responded

Robert is pleased to hear he provided great support during your Ford Mustang repair. We’re happy you valued both the service and the chance to explore new products. Thank you for the five-star rating. Jeff Samp General Sales Manager 262-225-9010

July 04, 2026

Dealership Rating
Employee Rating

I got checked in quick and I was impressed with the camera system being able to show I needed an alignment. One of the best places I've been to for service. More

by jankebryan
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jul 04, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the 5-star rating on your Ford Escape service. We’re glad the check-in process was quick and that our camera diagnostics highlighted the alignment need. It’s rewarding to be among your best service experiences. Jeff Samp General Sales Manager 262-225-9010

July 02, 2026

Dealership Rating
Employee Rating

Good service. And professional Would come back for future service needs Also take good care of my cars More

by Phamrick
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jul 02, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing your experience. We’re pleased to have provided professional service and taken good care of your Ford. We look forward to welcoming you back for future maintenance. Jeff Samp General Sales Manager 262-225-9010

July 02, 2026

Dealership Rating
Employee Rating

Main frustration was communication. And then vehicle wasn't complete at pick up so needed to return it for another day and still lacked commutation. I would call and leave a message and More

by TONY.ROOS
Recommend Dealer
No

Other Employees Tagged: Robert Krueger

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Jul 06, 2026

Gordie Boucher Ford of Menomonee Falls responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. Jeff Samp General Sales Manager 262-225-9010

July 02, 2026

Dealership Rating
Employee Rating

First time using this dealership, everyone was nice and cordial, very knowledgeable. I would most likely use this dealership again for Service. More

by MOCHA_MAN1
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jul 02, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad your first service visit for your Ford Fiesta was such a positive experience and that our team was friendly and knowledgeable. Thank you for your feedback, and we look forward to assisting you again for future service. Jeff Samp General Sales Manager 262-225-9010

July 02, 2026

Dealership Rating
Employee Rating

Prompt, respectful, knowledgeable, and professional. Robert was great to work. Work was done in a timely manner and enjoyed the video that was sent to me to review. More

by javeley
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jul 02, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for highlighting Robert’s prompt and professional assistance. We’re glad the timely service and the overview video met your expectations. We appreciate you trusting us with your Ford and look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

June 28, 2026

Dealership Rating
Employee Rating

Always give great friendly service. I feel confident with the work that is done to my vehicle. More

by lindakrause17
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 28, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your 5-star rating. We’re glad our friendly service helps you feel confident in the work performed on your Ford Escape. Robert and our team appreciate your trust and look forward to serving you again. Jeff Samp General Sales Manager 262-225-9010

June 23, 2026

Dealership Rating
Employee Rating

I brought my car in for maintenance. Norma was upfront and honest with me and I appreciate that. More

by Bryan Corcoran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio , Norma Ocasio

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Jun 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We appreciate you highlighting Norma’s transparent approach during your Ford Edge maintenance. We’re glad you felt informed throughout the service. Please let us know if there’s anything else we can help with. Jeff Samp General Sales Manager 262-225-9010

June 23, 2026

Dealership Rating
Employee Rating

The service staff was polite, willing to explain all details about the service, price came in under quote. Very please with every aspect at this time. More

by 34tdhartwig
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jun 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad that our team provided clear explanations and a courteous experience while servicing your GMC Acadia. It’s great that the final cost came in below your estimate. Thank you for sharing your positive feedback. Jeff Samp General Sales Manager 262-225-9010

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