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Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.7
551 Reviews

Dealership Experience

19 yrs, 10 mos

4.7

551 Reviews

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551 Reviews of Robert Krueger

August 05, 2026

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Employee Rating

He basically did not inform my warranty company that my truck had no previous water pump issues, When I asked him, he stated it's no need to More

by KNUNN750
Recommend Dealer
No

Other Employees Tagged: Robert Krueger

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August 05, 2026

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Employee Rating

5 Robert Krueger is the best service consultant. He explained the entire process with my car. He provided updates consistently. He was so professional even when the office was busy. More

by Cherisedawson74
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Aug 05, 2026

Gordie Boucher Ford of Menomonee Falls responded

Your praise of Robert’s thorough explanations and consistent updates during the service on your Ford Escape reflects our service department’s commitment to clear communication. Hearing you appreciated his professionalism during a busy period is especially gratifying. Jeff Samp General Sales Manager 262-225-9010

August 03, 2026

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Employee Rating

The service was courteous and friendly. I was given a ride home and back when the service was complete. I was happy with the whole process. More

by DCJAWILK
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Aug 04, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Jeff Samp General Sales Manager 262-225-9010

July 29, 2026

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Robert was very helpful and knew that I did not want my Mustang GT washed because brushes are still used in your new dealership on Leon Rd. They took care of the recall and I was back on the road in the af More

by New Blue
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jul 29, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad Robert respected your request to skip the wash on your Mustang GT and swiftly completed the recall service. It’s great you were back on the road that afternoon. Thank you for sharing your experience. Jeff Samp General Sales Manager 262-225-9010

July 29, 2026

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I came in to buy tires as an employee and they helped find the right ones. More

by LOEHRL40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emil English, Charles Pleugers, Errick Clay, Tim Cesar, Norma Ocasio, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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Jul 29, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team guided you to the best tire options for your Nissan. Thank you for the 5-star review. Jeff Samp General Sales Manager 262-225-9010

July 22, 2026

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Employee Rating

Robert has been my go to guy for service on my 2017 F-250. Despite some recent problems with other services, I stay at Boucher because of Robert. More

by Lkimmel
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jul 22, 2026

Gordie Boucher Ford of Menomonee Falls responded

It’s great to hear Robert continues to be your go to for service on your 2017 Ford F-250. Thank you for trusting Robert and our service team with your truck. Jeff Samp General Sales Manager 262-225-9010

July 19, 2026

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Disrespectful, rude, condescending, not helpful or understanding, unprofessional, unkind, cold, deceitful, complete waste of time. More

by Tjawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Angelo Gagliano

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Jul 22, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jeff Samp General Sales Manager 262-225-9010

July 16, 2026

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Employee Rating

Knowledgeable and helpful assistance from Robert Krieger, and other staff My past experience at the dealer and my experience yesterday has always been excellent More

by jpitrof2
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jul 16, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re thrilled Robert and our staff provided knowledgeable assistance for your Ford F-150 service. It’s wonderful to know both your past visits and yesterday’s experience have been excellent. We look forward to helping you again on your next service. Jeff Samp General Sales Manager 262-225-9010

July 15, 2026

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Employee Rating

They'll get it right, eventually. It will take a few attempts. Robert seems to genuinely try. More

by ESSERK4
Recommend Dealer
No

Other Employees Tagged: Robert Krueger

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Jul 19, 2026

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns. Jeff Samp General Sales Manager 262-225-9010

July 13, 2026

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Employee Rating

Everything was looked at well and explained good. Great staff. Would come back for more work when needed in the future. More

by DEANNA
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Jul 13, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing your experience. We’re glad our team provided thorough inspections and clear explanations for your Ford service. We look forward to helping you again in the future. Jeff Samp General Sales Manager 262-225-9010

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