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Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger

Service Writer

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

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4.7
477 Reviews

Dealership Experience

18 yrs, 9 mos

4.7

477 Reviews

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477 Reviews of Robert Krueger

July 10, 2025

Dealership Rating
Employee Rating

Bob was very informative along the process,and very curtious.Aleex the manager was extremely helpful More

by DYLPROUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Hienz

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Jul 11, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

July 02, 2025

Dealership Rating
Employee Rating

Over priced and they sell things they can not do and them charge a lot for the service. More

by ASC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 05, 2025

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Alex Hienz Service Manager 262-225-9010

June 25, 2025

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Employee Rating

Courteous and knowledgeable. Helped explain the workings of the part required and got us in quickly to have the work done. Would highly recommend. More

by DSTARCK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

June 04, 2025

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Employee Rating

Robert always provides excellent service. He keeps us well informed throughout the repair process and answers all of our questions. More

by Rrj4951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Hienz Service Manager 262-225-9010

June 04, 2025

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Employee Rating

Great service nice customer lounge great shuttle repeat repeat repeat repeat repeat repeat repeat repeat repeat repeat More

by Gtownrents
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Errick Clay

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Jun 04, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Hienz Service Manager 262-225-9010

June 01, 2025

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Employee Rating

Very happy with service and ease of setting up the the time for the service. More

by RJWEGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Schiewe, Charles Pleugers, Katie Kerby, Alex Hienz, Errick Clay, Tim Cesar

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Jun 01, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

June 01, 2025

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Employee Rating

I explained my vehicle issue to Robert and he was able to set up a time for a timely repair More

by JJONESII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

May 14, 2025

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Employee Rating

It’s ridiculous to charge th at kind of money for a clutch that has been nothing but problems for us. Tired of the reprogramming and replacement xx. Will never buy a ford again or go there for service More

by herbo0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 17, 2025

Gordie Boucher Ford of Menomonee Falls responded

Herb, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Alex Hienz Service Manager 262-225-9010

May 06, 2025

Dealership Rating
Employee Rating

The Best in the Whole Milwaukee thanks for helping me oil changes Brakes what ever More

by Edogg7118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Schiewe, Charles Pleugers, Katie Kerby, Alex Hienz, Errick Clay , Craig Knabe

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May 06, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Hienz Service Manager 262-225-9010

May 02, 2025

Dealership Rating
Employee Rating

Things went well. Robert took care of me well. He seemed to have a lot on his plate lately in every interaction I had with him. More

by Robert.j.skog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

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