Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger | Page 2

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.7
579 Reviews

Dealership Experience

19 yrs, 11 mos

4.7

579 Reviews

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579 Reviews of Robert Krueger

September 22, 2026

Dealership Rating
Employee Rating

They Ensured my vehicle was safe and that I had a car to drive home. There may be a little damage to a part they removed on the interior but it's plastic and I assume it's just not meant for removal, so it More

by JESSE.SCOTT85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Hienz, Tim Cesar

September 19, 2026

Dealership Rating
Employee Rating

Well, kind excellent service Very well at communicating and directing Also great hospitality Fun fun More

by BJURQUHART9
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Sep 19, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing our clear communication, helpful guidance, and welcoming hospitality during the service on your Ford Fusion made the visit enjoyable means a lot to our service department. Thank you for sharing your experience and for the five-star rating. Jeff Samp General Sales Manager 262-225-9010

September 19, 2026

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Employee Rating

Robert made sure that our vehicle was repaired at the agreed time the following morning and had our Explorer delivered to our home ahead of time. Thank you! More

by scottgnielsen
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing Robert could complete the repair on your Explorer at the agreed time and deliver it early to your home is truly rewarding. Your thanks and positive feedback mean a great deal to our service department. Jeff Samp General Sales Manager 262-225-9010

September 18, 2026

Dealership Rating
Employee Rating

Had to leave my truck there an extra day because they didn't get to it at my allotted appointment time. More

by 5OUNCEBALLS
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

September 17, 2026

Dealership Rating
Employee Rating

Very pleased with handling the replacement of my wrinkled driver seat cushion. The check in employees plus service techs were very customer oriented and a pleasure to do business with. More

by DAVE.SWIEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angelo Gagliano

Sep 17, 2026

Gordie Boucher Ford of Menomonee Falls responded

Your praise of our team’s attentiveness during the seat cushion replacement reflects our commitment to customer-focused service. Knowing that the replacement of your Ford F-150’s driver seat cushion met your expectations is rewarding, and hearing that our check-in staff and service technicians made the process a pleasure means a lot to our service department. Jeff Samp General Sales Manager 262-225-9010

September 16, 2026

Dealership Rating
Employee Rating

Angelo was very helpful and considerate he even offered me a loner however there was a problem with my car computer reloading I took it back and the service manager who waited on me was rude and very unpro More

by sylvesterterry667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Angelo Gagliano

Sep 21, 2026

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Jeff Samp General Sales Manager 262-225-9010

September 15, 2026

Dealership Rating
Employee Rating

Gordie's new location is beautiful, and the service folks were very polite and helpful. I had both of my Fords at the dealership last week and they were done well. More

by RTWEYRAUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

Sep 15, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing you find our new facility inviting and our service team courteous and attentive is very rewarding. Our team is pleased we could complete the service on both of your Fords, especially your Ford Fusion, to your satisfaction last week. Hearing your praise and seeing your five-star rating means a great deal to us. Jeff Samp General Sales Manager 262-225-9010

September 03, 2026

Dealership Rating
Employee Rating

Robert Promptly got me in for an unknown warning light, techs figured out the problem, ordered parts and serviced the truck - running great and no indicator lights. Also took care of a recall computer issu More

by GORDYSTECK
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Sep 03, 2026

Gordie Boucher Ford of Menomonee Falls responded

Knowing that your F-150 is running well without any warning lights means a lot to our service team. We’re pleased Robert could get you in promptly and that our technicians resolved the warning light issue and completed the recall computer update in one visit. Jeff Samp General Sales Manager 262-225-9010

September 02, 2026

Dealership Rating
Employee Rating

The experience with the dealership was great. The experience with the dealership was professional. The experience with the dealership was good. More

by KARLALLMONSR
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Sep 02, 2026

Gordie Boucher Ford of Menomonee Falls responded

Our service team enjoyed working on your Ford Focus and delivering a positive experience. Hearing that everything felt professional and smooth means a lot to us. Jeff Samp General Sales Manager 262-225-9010

August 29, 2026

Dealership Rating
Employee Rating

Rober Krueger has been my service advisor for about 15 years. He always takes good care of my cars, making sure only required work is done, it's done timely and reliably. More

by DDTRYTEK
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

Aug 29, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re glad Robert has provided reliable, timely service to your Mustang for 15 years. Knowing you value his focus on only the necessary repairs means a lot to us. Jeff Samp General Sales Manager 262-225-9010

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