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Robert Krueger
Robert Krueger at Gordie Boucher Ford of Menomonee Falls

Robert Krueger | Page 7

Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.8
533 Reviews

Dealership Experience

19 yrs, 8 mos

4.8

533 Reviews

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533 Reviews of Robert Krueger

June 04, 2025

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Employee Rating

Robert always provides excellent service. He keeps us well informed throughout the repair process and answers all of our questions. More

by Rrj4951
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Recommend Dealer
Yes
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Jun 04, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Hienz Service Manager 262-225-9010

June 01, 2025

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Employee Rating

I explained my vehicle issue to Robert and he was able to set up a time for a timely repair More

by JJONESII
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 01, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

June 01, 2025

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Employee Rating

Very happy with service and ease of setting up the the time for the service. More

by RJWEGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Pleugers, Alex Hienz, Errick Clay, Tim Cesar , Katie Kerby, Matt Schiewe

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Jun 01, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

May 14, 2025

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Employee Rating

It’s ridiculous to charge th at kind of money for a clutch that has been nothing but problems for us. Tired of the reprogramming and replacement xx. Will never buy a ford again or go there for service More

by herbo0
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 17, 2025

Gordie Boucher Ford of Menomonee Falls responded

Herb, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Alex Hienz Service Manager 262-225-9010

May 06, 2025

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Employee Rating

The Best in the Whole Milwaukee thanks for helping me oil changes Brakes what ever More

by Edogg7118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Pleugers, Alex Hienz, Errick Clay , Katie Kerby, Craig Knabe, Matt Schiewe

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May 06, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Hienz Service Manager 262-225-9010

May 02, 2025

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Employee Rating

Things went well. Robert took care of me well. He seemed to have a lot on his plate lately in every interaction I had with him. More

by Robert.j.skog
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Workmanship
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Service Communication
Recommend Dealer
Yes
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May 02, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

April 29, 2025

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Employee Rating

Everyone was helpful. No stress and very professional Everyone was very helpful, professional. There was no stress and they took care of everything. Would definitely work More

by Service@direcmachinetool.com
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger

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Apr 29, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Hienz Service Manager 262-225-9010

April 16, 2025

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Employee Rating

Robert was prompt in his communication and explained all of the work performed thoroughly and completely. The tech did a great job servicing my Expedition and fixed a number of issues overlooked by another More

by MATTHEWNWALTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 16, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

April 16, 2025

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Employee Rating

Thank you coming out my home! ! I appreciate your promptness, knowledge and professionalism since we purchased this vehicle More

by Vpaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 16, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

April 05, 2025

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Employee Rating

Robert was very kind, honest , knowledgeable and professional. I like working with him and have for years. More

by TNORMAN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2025

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Hienz Service Manager 262-225-9010

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