Robert Morgan | Page 4

Actually enjoyed my interaction at this dealership.....That's quite a statement from me! People were superb from Jeff Smith, our salesman to Chad Ritter who agreed to meet us within our ti dealership.....That's quite a statement from me! People were superb from Jeff Smith, our salesman to Chad Ritter who agreed to meet us within our time limitations to the extremely competent service team that went out of their way to address a SYNC issue for me. When I'm in the market again, this is the first place I'll go to! Richard Grue More

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I have purchased 5 new and 1 used vehicles from FIVE STAR FORD since 2001 and have had a very good experience each time. The first one was in 2001 with Kelly Blackwell. All of the other vehicles were with M FORD since 2001 and have had a very good experience each time. The first one was in 2001 with Kelly Blackwell. All of the other vehicles were with Marisa Thompson. Each of them are very good and knowledgeable of what they sell and help you find what vehicle you are looking for. Thank you More

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I have bought 10 vehicles from 5 Star Ford, 3 used and 7 new. I had a good experience with each purchase. Alfred and Jeff and the rest of the team took real good care of me. 5 Star Ford has serviced and new. I had a good experience with each purchase. Alfred and Jeff and the rest of the team took real good care of me. 5 Star Ford has serviced and taken care of all my purchases except the first one. I have referred 5 Star Ford to friends and family. I trust 5 Star Ford and their people. I have never had a problem that was not taken care to my satisfaction. More

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My experience was of kindness, friendlyness, and professionalism. All thur the process I was kept informed regularly of where the vehicle was and that when the vehicle came in I was called immediat professionalism. All thur the process I was kept informed regularly of where the vehicle was and that when the vehicle came in I was called immediately. I want to thank David Deger, Sales and Stephen Finstad, Service for helping me with the transaction. I recommend to my friends, relatives, business associates, other vendors, suppliers, that they purchase Ford products from Sam Pack's Five Star Ford. They truly have outstanding products, superior service, at a great value. No wonder they have a successful business! More

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Purchased our second new car from them last year. First purchase from them was "seamless" - but the second was not. An attempt was made to take our trade for thousands less than it was worth (they put it purchase from them was "seamless" - but the second was not. An attempt was made to take our trade for thousands less than it was worth (they put it on their lot for a higher price than an identical car with less mileage) The first service my wife was told the car (Mustang) needed special oil for a total cost of $160! When I contacted the firm and asked for the GM I was told he was not available. The contact came from the service person that sold the expensive service, and he blamed the issue on my wife. We have since moved our business to Grapevine Ford with good results. We will buy another Ford when the 2012's come out - but will not do any further business with 5 Star! More

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Because of a previous experience w/ Steve Findstat, wherein he handled my service issue w/ my 2005 Ford Freestar very much to my satisfaction, I was motivated to return to him when I had decided to buy wherein he handled my service issue w/ my 2005 Ford Freestar very much to my satisfaction, I was motivated to return to him when I had decided to buy a new Ford. Steve referred me to Justin Compton, who performed outstandingly in all aspects of superior sales professionalism and customer service in my purchase of a new Ford Taurus. I have never had a more positive experience with any car dealership or sales and service personnel then what I have with Five Star Ford, and Steve and Justin. More

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THIS REVIEW IS FOR SAM PACK DEALERSHIP IN NRH Tx. Mr Pack and Terry Rich, I have had nothing but POOR Service and FALSE PROMISES MADE TO ME. I purchased my first car from 5 Star Ford in NRH approx 22 mo Pack and Terry Rich, I have had nothing but POOR Service and FALSE PROMISES MADE TO ME. I purchased my first car from 5 Star Ford in NRH approx 22 months ago. I needed to have it serviced so on Oct the 22nd of this year(2009) I called set an appointment up with James. I left my car there at 805am on the 22nd and was told by James he would call when it was ready. At approximately 330PM that afternoon I had not heard from him. I called and was told he had not been able to get to my car. No explaination but that it would be tomorrow. They did pick me up and did provide a very small loaner car. I was interestd in possibly purchasing a Ford Truck so while my car was there I asked Jeff Crabtree who had originally sold me my car to look at it and see what kind of deal he could make me. He did this and even though I was hesistant to buy here again because of the poor service dept I truly TRUSTED Mr Crabtree. Mr Crabtree passed me off to a salesman who could hardly speak English and certaintly could not tell me about the car and even your staff from Mr Crabtree to the Fiance Department made fun of him asking "Could you even understand a word he said to you" although I feel his heart was in the right place, I did decide to purchase the truck so on Friday the 23rd I went to the dealership where I was PROMISED GOOD SERVICE INTRODUCED TO MUTIPLE PEOPLE WHO also ONCE AGAIN PROMISED ME gOOD SERVICE.At that time I deceided to also purchase some added extras to my truck so was taken to AfterMarket sales where I purchased a TV/DVD player and a Tunnel cover for the truck bed. I was told by Mr. O'Reggio that he could do the work that day on the TV/DVDplayer but would need to order the Tunnel Cover. I elected to bring the car in the early part of the week and was told just call and make an appointment. So on Tuesday Oct 27th just 4 days after the purchase of my truck I called for an appointment and was told you pick the day I am open all week by someone called William. I made the appointment for the 28th and approx 6 hours later tht same day was called and told OOPS I dodnt have the player in stock. I FELL THE YOU TELL YOUR SALES PEOPLE PROMISE THE CUSTOMER ANYTHING TO MAKE A SELL THEN DO THE JOB WHNEVER YOU WANT. I now have purchased approx. 3700.00 worth of extra equipment and now I am ARAID TO EVEN TRUST MY VECHILE WITH YOUR SERVICE DEPARTMENT. It is much like a NURSING HOME PATIENT WHO IS AFRAID OF COMPLAINING FOR FEAR OF RETALITATION! I also have to wonder how NRH 5 Star Ford received a President's Award 9 years in a row It is obvious they have even been mislead. I am at a lost as to how to go about getting the 3700.00 worth of special equipment I ordered installed. Could you at least let me know if I can elect to go to another Ford dealership to have my service done? A Very Unhappy Customer Janice Pigg Justin TX More

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