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Robert Solis
Robert Solis at Germain Honda of Surprise

Robert Solis | Page 5

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0
238 Reviews

Languages Spoken

English English

Spanish Spanish

5.0

238 Reviews

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238 Reviews of Robert Solis

March 05, 2026

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Employee Rating

Great service from Mr. Alfredo Bustamante. Appreciated his kindness and knowledge. Thank you Alfredo . Sylvia More

by pradoskennels1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante

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Mar 06, 2026

Germain Honda of Surprise responded

We greatly appreciate your kind recommendation! Providing top-notch service is important to us, and we are so glad that Alfredo's efforts have met your satisfaction. We are honored that you confided in us with your automotive needs, and we hope to see you again the next time you need automotive service. Safe travels! Best Regards, Sassha Motz General Manager

March 03, 2026

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Employee Rating

I have a new 2025 vihicle with 5k miles and was told that I needed differential service because coming from the factory dirt/shavings needed to be cleaned out. If knowing that this is an issue on new vehicl More

by mrs9917
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Kevin Proo

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Mar 06, 2026

Germain Honda of Surprise responded

We appreciate your business and thank you for bringing your concerns to our attention. A member of our service management team will be reaching out to address this matter with you. Best Regards, Sassha Motz General Manager

February 26, 2026

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Employee Rating

Very thorough, very attentive to detail, kept me informed of services that were needed and of upcoming service needs. More

by pwagner5717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2026

Germain Honda of Surprise responded

We appreciate your business and thank you for taking the time to share your overall satisfaction. Providing a quality and informative service experience is the goal of our team. Best Regards, Sassha Motz General Manager

February 23, 2026

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Employee Rating

The service workers were very helpful, they told you everything you needed to know. It was also very quick and very upfront and straightforward. The waiting lobby was also nice More

by MARKLAURENCEMELCHOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Kevin Proo

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Feb 25, 2026

Germain Honda of Surprise responded

We are pleased that you enjoyed a positive, efficient, and straightforward experience with our team. Your complete satisfaction and comfort while you wait is our priority. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

February 23, 2026

Dealership Rating
Employee Rating

Robert is an excellent Service Advisor. Very personable and I feel I can trust him. The oil change and tire rotation were completed properly and in a timely manner. More

by Madison1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2026

Germain Honda of Surprise responded

Thank you for leaving Robert this kind review. Our team works hard to earn the trust of our valued guests so they know we only have their best interest at heart. Best Regards, Sassha Motz General Manager

February 23, 2026

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Employee Rating

Screwed me over buying the car but their service department has been easy to work with More

by elijahestes29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 25, 2026

Germain Honda of Surprise responded

Thank you for sharing your feedback. We’re truly sorry to hear that your car-buying experience left you feeling this way — that’s never the impression we want to make. At the same time, we’re glad to know our service department has been easy to work with and has provided a more positive experience. Best Regards, Sassha Motz General Manager

February 20, 2026

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Employee Rating

Robert and David in service where very helpful and patient getting my wife’s car fixed Couldn’t thank them enough! More

by BRANDONJOHNSON296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, David McKee, Kevin Proo

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Feb 23, 2026

Germain Honda of Surprise responded

Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, Sassha Motz General Manager

February 19, 2026

Dealership Rating
Employee Rating

Always great customer service and Robert is always great. Always do a great job with my car More

by v.3005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2026

Germain Honda of Surprise responded

We greatly appreciate your continued business and positive feedback for Robert. Best Regards, Sassha Motz General Manager

February 18, 2026

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Employee Rating

Robert is my go-to in the service department. He always helps me figure out what my car needs and gets me in and out when I come in. The dealership is clean, I’m never asked about trading in/sell More

by Jackiegoodman22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 19, 2026

Germain Honda of Surprise responded

Thank you for your kind words! We’re so glad Robert continues to be your go-to in our service department. Providing helpful guidance, a clean and comfortable environment, and pressure-free, respectful service is exactly what we strive for. We truly appreciate your trust and look forward to seeing you at your next visit! Best Regards, Sassha Motz General Manager

February 16, 2026

Dealership Rating
Employee Rating

Our service advisor Robert is always honest and because of advisors like him we come back to the dealership for service. More

by merrittpack2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 17, 2026

Germain Honda of Surprise responded

Thanks so much for your kind words! It's important to us that our guests and their vehicles are treated to a fully transparent and attentive service visit, so we're happy to know Robert delivered nothing less at your appointment. Best Regards, Sassha Motz General Manager

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