Robert Strecker | Page 24

The sales experience with Ganley BMW was extremely pleasant. The entire staff was welcoming and helpful. In particular, Brooks Rorapaugh, was exceptional. He was the most knowledgeable and thorough s pleasant. The entire staff was welcoming and helpful. In particular, Brooks Rorapaugh, was exceptional. He was the most knowledgeable and thorough salesman with whom I have worked in the car buying process. More

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Last week I had the best experience in decades of buying/leasing vehicles. Ken Delk and Robert Strecker at Ganley BMW were simply outstanding. Their professionalism, responsiveness and helpful natu buying/leasing vehicles. Ken Delk and Robert Strecker at Ganley BMW were simply outstanding. Their professionalism, responsiveness and helpful nature getting me into the vehicle I wanted was extraordinary. Ken's time to introduce me to the BMW brand, his level of knowledge and interpersonal skills were exceptional. The experience from Ken and Robert was a stark contrast to the treatment I received from another Cleveland area BMW dealership which turned me off to the BMW brand 2 years ago. I greatly appreciate the work of Ken Ganley, Ganley BMW, Ken Delk and Robert Strecker for making the dreaded experience of acquiring a vehicle a pleasure. With the addition of the new BMW from Ganley BMW we now have 3 vehicles from Ganley dealerships and I could not be happier with their consistent level of professionalism and customer service. More

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The gentlemen we worked with appreciated the "time crunch" we had, were very courteous, and very responsive via phone and email prior to going to the dealership. This is what we expect for service at crunch" we had, were very courteous, and very responsive via phone and email prior to going to the dealership. This is what we expect for service at a BMW dealership. Thank you! More

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This is my third BMW the car speaks for itself but the staff at Ganley BMW is the best. i originally had gone to 2 other BMW dealerships before i purchased my 1st car and as soon as i walked into Ganley i staff at Ganley BMW is the best. i originally had gone to 2 other BMW dealerships before i purchased my 1st car and as soon as i walked into Ganley i knew this was the place i wanted to purchase my car everyone goes out of their way to be kind and considerate. Ken Delk has been my salesperson for my 3 cars and he is very knowledgeable and makes the whole experience a simple task. i met Robert Strecker for the first time and he also went out of his way to make my deal simple, and quick! i will always buy a BMW and will always go to Ganley to lease my vehicle in the future. More

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The Ganley BMW Team was exceptional;. Our Client Advisor, John Caruso styaed the course, understood how important it was to us to make the best decision we could, and came through in the end with a great new John Caruso styaed the course, understood how important it was to us to make the best decision we could, and came through in the end with a great new vehicle at a price that was right for us. This is our second BMW purchase in 16 months. We will be back! More

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I have purchased 5 BMW's from Ganley BMW. I have seen new employees who seem committed and enthusiastic to customer care. I see a noticeable improvement in service compared to 2007. The reputation of t new employees who seem committed and enthusiastic to customer care. I see a noticeable improvement in service compared to 2007. The reputation of the dealership of bmw middleburg heights is going up over the 2 years which coincides with some management changes I suspect. I have dealt with many of the new car sales team and I am impressed how helpful when the primary sales person was not available. Roland was a great addition to service. When Ken is not available I feel comfortable with the other team members and Robert Strecker GM is always available to address any concerns. I am looking forward to taking my bmw's to the new ganley bmw when they relocate. More

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I have 2 BMWs and just added the 3rd from Ganley. The I have 2 BMWs and just added the 3rd from Ganley. The reason I purchased from Ganley was their professionalism and detailed communication I receive I have 2 BMWs and just added the 3rd from Ganley. The reason I purchased from Ganley was their professionalism and detailed communication I received from their salesman, Sean Roberts. I have purchased, Corvettes, Lincolns, Volvos, Mercedes and BMWs and I have never never met a young man as detailed and knowlwedgeable about the BMW Brand. He is by far, the best I have ever met. Go to Ganley and ask for Sean Roberts...you won't be disappointed ! More

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Leased a BMW from here, and although didn't quite get the deal I wanted, I am pretty happy for what I've got. They have a really good and friendly staff. the deal I wanted, I am pretty happy for what I've got. They have a really good and friendly staff. More

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The expertise of the staff esp Brooks, Erik and Robert. They were very patience with me and answered any questions I had. There was no pressure and they made me feel as if I were the most important person They were very patience with me and answered any questions I had. There was no pressure and they made me feel as if I were the most important person at that time. They were all at the top of their game and the most professional yet friendly staff I have ever engaged with. They truly made me feel special. More

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I would definitely have to say that my experience at Ganley BMW was excellent. Both Robert and Mike were very cordial and answered any questions that I posed to them. I would have to say the person th Ganley BMW was excellent. Both Robert and Mike were very cordial and answered any questions that I posed to them. I would have to say the person that added the most to the experience was Sean, a client adviser. He was very diligent in making sure he had all the information from me about what I was looking for. He wanted to make sure he could point me in the right direction and find the vehicle I would love. Sean was very easy to talk to and i believe he took a sincere interest in what I was looking for. Again, I believe that Sean made the entire process "painless", smooth and even enjoyable. More

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