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Roberto Quiroz

Overview Reviews (85) Inventory (929)

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Roberto Quiroz

Internet Sales Manager

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

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4.5

85 Reviews

Overview Reviews (85) Inventory (929)

Languages Spoken

English

Spanish

4.5

85 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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85 Reviews of Roberto Quiroz

January 05, 2026

Dealership Rating

Employee Rating

Great service! and great customer care and got it done in the time I needed it. and great customer care and got it done in the time I needed it. More

by INFO@MIKHAILDESIGNS.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Paez, Jake Saleh

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Jan 05, 2026 -

Mercedes-Benz of West Covina responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 28, 2025

Dealership Rating

Employee Rating

EXCELLENT EXPERIENCE. STRAIGHT FORWARD, NO HIDDEN COSTS, AND REAL QUOTES ONLINE. I'M VERY PLEASED WITH MY INTERACTION AT THIS DEALER. STRAIGHT FORWARD, NO HIDDEN COSTS, AND REAL QUOTES ONLINE. I'M VERY PLEASED WITH MY INTERACTION AT THIS DEALER. More

by atlas4ever51

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Dec 28, 2025 -

Mercedes-Benz of West Covina responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 22, 2025

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Employee Rating

The service was excellent. A very new loaner vehicle was provided during the repair, and the entire process was highly efficient. A very new loaner vehicle was provided during the repair, and the entire process was highly efficient. More

by simplegleerr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

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Dec 22, 2025 -

Mercedes-Benz of West Covina responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of West Covina.

December 21, 2025

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Employee Rating

Great experience with Roberto. He was very responsive and got us the best deal! We were able to do the car purchase all on the phone. He was very responsive and got us the best deal! We were able to do the car purchase all on the phone. More

by yazminrichter

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Dec 21, 2025 -

Mercedes-Benz of West Covina responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 24, 2025

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Employee Rating

Great service John was the one he helped a lot they treating me so good treating me so good More

by JESSY.HAMES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Sally Lao

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Nov 24, 2025 -

Mercedes-Benz of West Covina responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of West Covina, we look forward to having you as a valued customer for many years to come!

March 21, 2024

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Employee Rating

Terrible experience with this Dealership They are not able to support their customers avoid them if possible Worst customer service ever They are not able to provide solution to make sure I registe able to support their customers avoid them if possible Worst customer service ever They are not able to provide solution to make sure I register the car, not willing to provide all the documents needed More

by JGABRIELGARFIAS

Verified Customer

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March 14, 2024

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Wonderful experience- Roberto assisted us with a fair and quick deal. The dealerships is run efficiently with a friendly and professional staff. Highly recommend quick deal. The dealerships is run efficiently with a friendly and professional staff. Highly recommend More

by VIKKIEGARNANT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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March 12, 2024

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Employee Rating

Is the best service and attentions for the customer and everyone in the store is very nice lovely everyone in the store is very nice lovely More

by SAMYPAYAN88

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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March 12, 2024

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In trust worthy, they tried to sell me a damaged vehicle. ( damage to the convertible top of a convertible) I guess they didn’t think I would ever put the top up, ( damage to the convertible top of a convertible) I guess they didn’t think I would ever put the top up, More

by Jay

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Other Employees Tagged: Jason Paez, Shadi Darwich , Emmanuel Aguilar, Todd Kazariane, Denise Kerum, Christopher Perez, Alanna Sanford, Eric Yang, Edmund and the service manager

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March 10, 2024

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Since the moment we arrived Roberto took care of me and my family and provided outstanding customer service to us. We were coming for one car and we left with two cars thanks to Roberto for making it happe my family and provided outstanding customer service to us. We were coming for one car and we left with two cars thanks to Roberto for making it happen. We will keep on coming to Mercedes Benz of West Covina and with Roberto. Thank you! More

by SERGIOMENDOZA43

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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