Robin Gurtner

great people great product 2nd vehicle purchased from here also have sent people to purchase autos here also have sent people to purchase autos More

by TRRY_BSH Verified Customer Verified Customer

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If it weren't for the service rep, Danette, I would not return. The service techs and service mgr, Robin!?!?, needs to briefed with customer service and the differences between electrical and mechanical is return. The service techs and service mgr, Robin!?!?, needs to briefed with customer service and the differences between electrical and mechanical issues. More

by PETEYROZANDS Verified Customer Verified Customer

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Horrible experience that resulted in 0 resolution. Took multiple calls and emails to even get a reply back. Rest assured we won't be back. Took multiple calls and emails to even get a reply back. Rest assured we won't be back. More

by ABBY3175 Verified Customer Verified Customer

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I am very annoyed by the service this department has given me in the past. As I said earlier I was told my tires were rotated on a previous visit. Once I got home I started checking out the tires to m given me in the past. As I said earlier I was told my tires were rotated on a previous visit. Once I got home I started checking out the tires to make sure they were rotated. However, there is a tire that I scraped. So I realized that the tire that was scraped and on the driver's side of my car was never rotated because that tire was still in the same spot. I had to return to Crown to have the tire rotation job performed and made sure they did the job before I left Crown, for a second time. I feel that the people in the service department do not do their jobs. I can tell you this much too, in the future, they will be giving me the parts that they change on my Yukon to make sure that the work was actually performed and the new parts are on my car. It is is easy for them to say the job is done and for it not to be done at all unless you request the old parts that are being changed. It is ashamed that you can't have trust with the people performing work in your SUV/car. More

by MTHOMAS1989 Verified Customer Verified Customer

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Poor service Kept car 9 days couldn’t solve problem Left multiple messages have not called back almost two weeks Problem not solved problem Left multiple messages have not called back almost two weeks Problem not solved More

by IMMHOWW Verified Customer Verified Customer

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My car was there from July 24 through April 25 trying to repair an air bag system. They dented my car while it was there (they did a bad PDR repair first time then properly repaired when I wouldn’t accept t repair an air bag system. They dented my car while it was there (they did a bad PDR repair first time then properly repaired when I wouldn’t accept the first). Sat for almost 3 months with nothing being done because they forgot it was there. More

by YTTAPM Verified Customer Verified Customer

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Very professional staff. It has always been a pleasure whenever I have taken my car in for regular maintenance or repair. Top notch dealership. It has always been a pleasure whenever I have taken my car in for regular maintenance or repair. Top notch dealership. More

by VIVIAN1525 Verified Customer Verified Customer

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The New Car buying experience and the first Service experience was exceptional ! Will look forward to doing business in the future! experience was exceptional ! Will look forward to doing business in the future! More

by EDWIN5714 Verified Customer Verified Customer

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Service advisers always take good card of both me and my vehicle. They don't leave me waiting for someone to come to my vehicle. vehicle. They don't leave me waiting for someone to come to my vehicle. More

by REHAGELORI Verified Customer Verified Customer

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Great service and good work! !! Always know the job will be done correctly. The shuttle service is a great perk as well. !! Always know the job will be done correctly. The shuttle service is a great perk as well. More

by gorenflo.lynne Verified Customer Verified Customer

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