Robin Tollefson
Robin Tollefson at Luther Family Buick GMC

Robin Tollefson | Page 10

Service Consultant

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

Contact Me
not yet
rated
1,175 Reviews

LOVE HELPING PEOPLE REPAIR AND MAINTAIN THEIR VEHICLES

Dealership Experience

12 yrs, 5 mos

Industry Experience

48 yrs, 3 mos

Languages Spoken

English English

not yet
rated

1,175 Reviews

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1175 Reviews of Robin Tollefson

March 07, 2023

Dealership Rating
Employee Rating

We had an unexpected repair that required us to be towed in on Wednesday, March 1st. Our appointment was set for Tuesday, March 7th but Robin Tollefson got my Equinox in ahead of schedule. My vehicle was re More

by Maren K
Service Price Transparency
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Recommend Dealer
Yes
Mar 09, 2023

Luther Family Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 04, 2023

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Everyone at the dealership is always friendly and respectful. It makes the decision to return for more service or when it is time to upgrade the vehicles a simple choice. More

by a_sauvageau
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Lindgren, Jim Jermstad

Mar 07, 2023

Luther Family Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 02, 2023

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The service department handled my 2023 GMC on a Saturday morning without any appointment, very speedy and got the problem fixed More

by Jbfarm
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Recommend Dealer
Yes
Mar 05, 2023

Luther Family Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 02, 2023

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Employee Rating

Tire rotation and oil filter was included in first oil change. This one was an extra $180. Is it normal to replace oil filter every 7500 miles? More

by NateGemar
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Recommend Dealer
Yes
Mar 05, 2023

Luther Family Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 24, 2023

Dealership Rating
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Professional and respectful people working in this dealer. They listen to you and listen to your concerns More

by ahersiahmed
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Patrick Boyle

Feb 27, 2023

Luther Family Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 21, 2023

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Great Group Of technicians who really care about their job and their customers. I'm a customer for life. More

by Debby
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Recommend Dealer
Yes
Feb 23, 2023

Luther Family Buick GMC responded

Thank you so much for your excellent input! I am proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 21, 2023

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Convenience and cleanliness is excellent! Brought in for what i thought was wheel bearing and was told it was transmission and broken strut springs and looking at noon guaranteed used transmi More

by Ndang2000
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Recommend Dealer
No
Feb 23, 2023

Luther Family Buick GMC responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 05, 2023

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Great customer service. Felt like I was the only customer they had that day. On time and friendly staff. More

by junya5184
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Recommend Dealer
Yes
Feb 07, 2023

Luther Family Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. I believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 05, 2023

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Employee Rating

Our experience was great! We experienced pleasant employees, quick service, and good communication when our vehicle was finished More

by Nkd
Service Price Transparency
Service Time
Recommend Dealer
Yes
Feb 07, 2023

Luther Family Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 04, 2023

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I had trouble with my 2021 GMC pick up under warranty come in right away and give me a car to drive very happy More

by Toddmairs
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Recommend Dealer
Yes
Feb 06, 2023

Luther Family Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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