Robo Rivera
Robo Rivera at Elder Ford of Tampa

Robo Rivera | Page 20

CUSTOMER RELATIONS MANAGER

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

4.4
270 Reviews
4.4

270 Reviews

Write a Review

Dealership Experience

10 yrs, 5 mos

Industry Experience

10 yrs, 5 mos

Languages Spoken

Spanish Spanish

270 Reviews of Robo Rivera

August 31, 2022

Dealership Rating
Employee Rating

Súper buena la experiencia súper agradecido con los trabajadores del dealer de elder ford Tampa excelente servicio y tratan de ayudarte al 100% More

by AMADOGARRIDO130
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ali Syed, Mitchell Pavelko, Cesar Castillo, Eli Osorio , Dillon Gastineau, Joshua Haegele, Baird King, Kitt Kittles, Giovanni Marrero

Sep 03, 2022

Elder Ford of Tampa responded

Hola, nos exigimos mucho a nosotros mismos, así que es gratificante saber que has tenido una gran experiencia con nosotros. Esperamos poder servirle de nuevo. ¡Cuídate!

August 31, 2022

Dealership Rating
Employee Rating

Elder ford of Tampa is the bestseller and they are very friendly and it is good to do business with them More

by Felipe Romaniz
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Castillo

Sep 03, 2022

Elder Ford of Tampa responded

Hello, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!

August 31, 2022

Dealership Rating
Employee Rating

You guys are all good workers you deserve all the rays for all your hard work keep up the good work God bless all of you More

by mrcojeda101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2022

Elder Ford of Tampa responded

Hello, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!

August 31, 2022

Dealership Rating
Employee Rating

It’s incredible how Elder Ford of Tampa can make your experience in buying or servicing your vehicle an amazing experience More

by griselle_rivera06
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios, Ali Syed, Daniel Alicea , Joshua Haegele, Giovanni Marrero

Sep 02, 2022

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Sep 03, 2022

griselle_rivera06 responded

Thank you!

August 29, 2022

Dealership Rating
Employee Rating

Robert is an excellent person explaining everything in our new car thank you so much More

by Jessica
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cesar Castillo

Sep 01, 2022

Elder Ford of Tampa responded

Hi Jessica, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

August 29, 2022

Dealership Rating
Employee Rating

I need some assistance. My new truck was damaged while at the service department when the rear wheel well on the driver's side was installed. This happened on about July 15 More

by acfrenchlaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios

Sep 01, 2022

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

Sep 01, 2022

acfrenchlaw responded

Mr. Dan Sills, as it turned out everything was handled appropriately. The fender flare had arrived. It just needs to be painted and then installed. Tuscany Motor Company had misinformed about the order. In any event, Mr. Taylor Stinnett in your service department professionally made sure that the fender flare was ordered. Mr. Stinnett, Kris Meyer, Damian Lambert and Robert Rivera all were very professional, and I had a positive experience with each one mentioned. From my understanding, my cellular may have been blocking incoming text notifications. Mr. Sills in closing, thank you for reaching out. It is very much appreciated. Aaron F.

August 28, 2022

Dealership Rating
Employee Rating

Great service. Salesman was very knowledgeable and experienced. Financing was so smooth. Working with Akil was a pleasure. More

by ffleites54
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Tucci, Akil

Aug 30, 2022

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! At Elder Ford of Tampa, we value our customers and we look forward to seeing you on your next visit. Take care!

August 27, 2022

Dealership Rating
Employee Rating

Would recommend everyone to come here! All the employees were pleasant & had a great experience More

by astrokyte
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Rodriguez

Aug 28, 2022

Elder Ford of Tampa responded

Hi, we appreciate your recommendation of our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 25, 2022

Dealership Rating
Employee Rating

Customer service is grate. Service department could hustle a little more. Other than that everything is great More

by GioRivera26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Tucci, Brandon, Chris

Aug 28, 2022

Elder Ford of Tampa responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 25, 2022

Dealership Rating
Employee Rating

Professional, skilled negotiators, my experience towards steps of the negotiations Expected yes no as but More

by nvandeberg91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2022

Elder Ford of Tampa responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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