Rocky Fanella
Rocky Fanella at Highland Park Ford Lincoln

Rocky Fanella

Quick Lane Manager

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.8
39 Reviews
4.8

39 Reviews

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39 Reviews of Rocky Fanella

October 11, 2025

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Employee Rating

Efficient. Explained work to be done. Explained work completed. Gave estimated wait time. Very orofessional More

by NLF45
Service Price Transparency
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Recommend Dealer
Yes
Oct 14, 2025

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 10, 2025

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Superior management. Always professional and very helpful. Everything well explained and completed with piece of mind More

by organizermj
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Recommend Dealer
Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick , Chris Fanella

Oct 10, 2025

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 08, 2025

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Service department is 10 stars. Every time. Dealership is terrible. We went in to buy an f150, even knew there were two in stock trimmed exactly how we wanted it. Without even askin More

by JSCOTT358
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Recommend Dealer
No

October 06, 2025

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The staff is always courteous and friendly. My vehicle is always washed when it’s ready to go home. More

by bbaroud
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Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella

Oct 09, 2025

Highland Park Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! Safe travels!

October 05, 2025

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Rocky was extremely helpful and went out of his way to make sure that the work was done on time and definitely will be back. More

by RK
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Recommend Dealer
Yes
Oct 09, 2025

Highland Park Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're looking forward to your next visit with us!

October 04, 2025

Dealership Rating
Employee Rating

prompt good listeners added washing price as expected polite good follow through clean wash room More

by elainesorkin
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Recommend Dealer
Yes
Oct 08, 2025

Highland Park Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!

October 03, 2025

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Quick service at our home. Reminders sent to make sure we wanted to keep appointment. Service with a smile. More

by ILENEKAROL715
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Recommend Dealer
Yes
Oct 07, 2025

Highland Park Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

October 03, 2025

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This dealership has friendly service and generally does a good job. We recently brought in our car for an oil change and they did a good job. More

by ANDY@SCHWARTZ-LAWYER.COM
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Recommend Dealer
Yes

Other Employees Tagged: Chris Fanella

Oct 07, 2025

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

October 02, 2025

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H.P. Ford/Lincoln is an excellent place to have your vehicle serviced. Their technicians & counter people are knowledgeable and courteous. I know when I leave there that the service was done properly. More

by DLHALPE
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Recommend Dealer
Yes
Oct 05, 2025

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

October 02, 2025

Dealership Rating
Employee Rating

the dealership provides service in the appropriate amount of time. you never wait too long. and the vehicles are cleaned after service is provided thank you More

by AMANNING44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2025

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

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