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Rocky Fanella

Overview Reviews (81)

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Rocky Fanella

Rocky Fanella | Page 4

Quick Lane Manager

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

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4.8

81 Reviews

Overview Reviews (81)

4.8

81 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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81 Reviews of Rocky Fanella

November 18, 2025

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Employee Rating

Friendly and helpful service. Very fast and efficient. All that’s needed is an additional restroom for customers. Very fast and efficient. All that’s needed is an additional restroom for customers. More

by nour5096

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

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Nov 19, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for sharing your positive experience! We hope to be of service to you again! Take care!

November 15, 2025

Dealership Rating

Employee Rating

I always go to Highland Park Lincoln Mercury. They are so nice there and their service is awesome. They are so nice there and their service is awesome. More

by hopie21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Adam George, Michael Hedrick

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Nov 20, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you so much for your positive comments about Highland Park Ford! We are always more than happy to assist you if anything else comes up. Take care!

November 14, 2025

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Employee Rating

Excellent service. Courtesy was a priority I intend on bring future service to this location Courtesy was a priority I intend on bring future service to this location More

by wayne.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 17, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2025

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Employee Rating

Excellent service, hung out and had a water watched a little TV and the next thing you know service was completed on my truck. Very nice staff. little TV and the next thing you know service was completed on my truck. Very nice staff. More

by ERIVERA26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 09, 2025 -

Highland Park Ford Lincoln responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

November 06, 2025

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Employee Rating

They maintained their time expects action and kept me in the loop the entire way. the loop the entire way. More

by mariaocrant

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

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Nov 07, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 05, 2025

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Employee Rating

Good friendly quick ok quick lane guy I forgot his name very nice I like him very nice I like him More

by akramakhan032

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 06, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

November 01, 2025

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Employee Rating

The staff was friendly. They accepted my SUV right away, no waiting. My SUV was delivered as promised in about an hour. They accepted my SUV right away, no waiting. My SUV was delivered as promised in about an hour. More

by Edward_Mendoza

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

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Nov 03, 2025 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 31, 2025

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Employee Rating

I was accepted without delay. The waiting room is spacious and equipped with tv,coffee and rè machines, and quite. The service was relatively quick The waiting room is spacious and equipped with tv,coffee and rè machines, and quite. The service was relatively quick More

by Rchiflik

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

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Nov 02, 2025 -

Highland Park Ford Lincoln responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 28, 2025

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Employee Rating

Fast and courteous great people to do business with. Rocky listened and all my concerns were answered. Rocky listened and all my concerns were answered. More

by JACKIETROPP

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chuck Benkiel

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Oct 29, 2025 -

Highland Park Ford Lincoln responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

October 23, 2025

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Employee Rating

Honest pricing and excellent service. Like part of the family. Follow through from order to delivery. Like part of the family. Follow through from order to delivery. More

by CHUCKTR6

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Laufer, Jeremy Abitbol, Krysti Cunningham, Michelle Goss, Michael Hedrick

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Oct 26, 2025 -

Highland Park Ford Lincoln responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.