Rodney Jones
Rodney Jones at Jackson Acura

Rodney Jones | Page 31

Service Manager

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.6
424 Reviews
4.6

424 Reviews

Write a Review

424 Reviews of Rodney Jones

May 12, 2021

Dealership Rating
Employee Rating

I made an appointment for an oil change. I am always unsure when I go here who to speak to. There doesn’t seem to be one person responsible for my car. Two hours later without one single person touchi More

by KARI.KIRKSEY
Customer Service
Recommend Dealer
No

Other Employees Tagged: Nick Covino, Yvonne Russell , Cameron Hilden, Nicole Macias, Kendall Parks

May 25, 2021

Jackson Acura responded

Thank you for bringing this problem to our attention. Providing an extraordinary experience is our top priority, so we're disappointed to hear that your visit didn't measure up. We’d love to learn more about it and help, please feel free to call our Service Manager to discuss further.

May 11, 2021

Dealership Rating
Employee Rating

The Jackson Acura Service Team took great care of my warranty services. Best experience I've had at any dealership. The team completed the warranty claim as promised and on time. More

by tommyetchart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Jackson Acura responded

Tommy, thank you for leaving this positive review for our service department!

May 10, 2021

Dealership Rating
Employee Rating

I have been very pleased with the service that I receive at Jackson Acura. The friendly personal service is top notch. Thanks for a great service department. More

by awwinepro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino , Kendall Parks

May 14, 2021

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 10, 2021

Dealership Rating
Employee Rating

Very helpful and attentive team! They made the service quick, easy, and got us back on the road without having to miss a beat in our busy schedules! More

by Dena.a.aly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino, Yvonne Russell , Cameron Hilden, Nicole Macias, Kendall Parks

May 14, 2021

Jackson Acura responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future.

May 02, 2021

Dealership Rating
Employee Rating

I had a great experience with Jackson Acura and the service department team. I was able to make a same day appointment for an oil change. More

by robinley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino, Yvonne Russell , Cameron Hilden, Nicole Macias, Kendall Parks

May 04, 2021

Jackson Acura responded

We appreciate you taking the time to share your feedback. We're looking forward to your next visit with us at Jackson Acura!

April 14, 2021

Dealership Rating
Employee Rating

Everyone is always friendly and helpful and they get me in and out quickly and don’t upsell me for services my car doesn’t need. More

by dmw019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino, Yvonne Russell , Cameron Hilden, Nicole Macias, Kendall Parks

Apr 16, 2021

Jackson Acura responded

We are happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 01, 2021

Dealership Rating
Employee Rating

I bought my second Acura in 2016 mainly because the service department does such an amazing job. I've have had no complaints for the past 10 years. They are fast, honest and helpful. More

by rchrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kendall Parks

Apr 01, 2021

Jackson Acura responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs.

March 19, 2021

Dealership Rating
Employee Rating

the prices quotes did not correspond to the prices the agent listed me , this can cause confusion and mistrust amongst employees and customers. Thank you More

by Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Nick Covino, Yvonne Russell , Cameron Hilden, Nicole Macias, Kendall Parks

Mar 29, 2021

Jackson Acura responded

Providing an extraordinary experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. Please feel free to reach out directly if there is anything we can do.

March 04, 2021

Dealership Rating
Employee Rating

Everything was done well and timely. The car was washed, but I was told that it would be vacuumed as well. It wasn't vacuumed. More

by Bill.baskett.bcg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Covino, Joey Andrews, Yvonne Russell , Cameron Hilden, Robert Humphrey, Nicole Macias, Gabrielle Orbe, Kendall Parks

Mar 08, 2021

Jackson Acura responded

Bill, thank you for leaving this positive review for our service department. Next time you're in, we will make sure to was and vacuum your vehicle!

February 23, 2021

Dealership Rating
Employee Rating

So awesome! This was a great expeirience. My car had broken down and when I was able to bring it in, I was taken care of so fast and efficiently. They also cleaned my car! This place is 100% better than More

by krystiann.wood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dmitry Gumanov, Nick Covino, Michael Cunningham, Reggie Hammond, Yvonne Russell , Robert Flauter, Cameron Hilden, Nicole Macias, Kendall Parks

Feb 25, 2021

Jackson Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

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