Rodney Jones | Page 6

Excellent service! Excellent treatment! Great communicator. Got me all the information and provide all the updates i needed for my car. Dealership staff is all friendly Excellent treatment! Great communicator. Got me all the information and provide all the updates i needed for my car. Dealership staff is all friendly. Great overall service More

by Christopher Verified Customer Verified Customer

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Nick is outstanding and always great to work with. It is because of him that I feel as a customer at Jackson Acura. He personifies everything that Jackson Acura stands for. He is knowledgeable, cou It is because of him that I feel as a customer at Jackson Acura. He personifies everything that Jackson Acura stands for. He is knowledgeable, courteous, hard working, and responsive. I also very much appreciate Rodney Jones. More

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This is my third MDX leased from Jackson Acura and I really like that they added complimentary oil changes for the first two years or 24000 miles, or whatever comes first. Just had my second oil change really like that they added complimentary oil changes for the first two years or 24000 miles, or whatever comes first. Just had my second oil change and the customer service representative was very professional and pleasant to deal with. No appointment needed and they have a very nice and comfortable waiting room. The oil change did not take long and I was pleasantly surprised to see that they also washed and vacuumed the interior of my MDX, again all part of the complimentary oil change. More

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This is my 5th car purchase from Jackson Acura. As usual Reggie made this experience easy and great. As usual Reggie made this experience easy and great. More

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The car was brought in for a recall repair, which was overdue due to parts availability. Unfortunately, the work was performed incorrectly, leading to the car running out of fuel without any warning, lea overdue due to parts availability. Unfortunately, the work was performed incorrectly, leading to the car running out of fuel without any warning, leaving us stranded. The car had to be towed to the dealership, and I needed an Uber ride to get to the car rental since I had a business flight the next day. Although the car was ready the following day, I could not pick it up, return the rental, and make my flight in time. The Service Manager agreed to cover the towing cost, but he did not agree to reimburse me for the two days of car rental. I sent the invoice via email on March 24 but have not received a response. One of the most disappointing aspects of this ordeal is that not a single representative from the Service Department took responsibility or offered an apology for the faulty work. A little compassion goes a long way. This experience has significantly damaged my perception of the dealership, and I would not consider purchasing a vehicle from Jackson in the future. More

by l_gilmer Verified Customer Verified Customer

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Great service, I loved the texting of my service information. Giving me updates and letting me know what additional service I might need but not having the pressure of a service person standing the information. Giving me updates and letting me know what additional service I might need but not having the pressure of a service person standing there waiting for me to decide. I hate that. I really like this new process More

by pstewart70 Verified Customer Verified Customer

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Hospitality, Courteous, Amazing Customer Service, Very Clean, Patient, Provides detail information regarding your vehicle needs Clean, Patient, Provides detail information regarding your vehicle needs More

by C Verified Customer Verified Customer

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Positive experience, professional service and recommendations. Waiting areas are comfortable. Prices reasonable. Will return for next service. recommendations. Waiting areas are comfortable. Prices reasonable. Will return for next service. More

by Mb Verified Customer Verified Customer

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I came in for service. They suggested other things to have fixed. I got a second opinion and found out one of the items that was suggested is in fact, not damaged nor does They suggested other things to have fixed. I got a second opinion and found out one of the items that was suggested is in fact, not damaged nor does need repair. I feel betrayed and lied to. More

by Josie Verified Customer Verified Customer

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Yes my service was excellent and outstanding. It is always a pleasure to come home. To Jackson Acura to get my service done. I will truly say on a scale “ 1 to 10. I rate the facility and the cu It is always a pleasure to come home. To Jackson Acura to get my service done. I will truly say on a scale “ 1 to 10. I rate the facility and the customer service a “100”. The service is always exceptionally high and I give Jackson Acura High praise because they truly care about their customers from Rodney Jones, Reggie Hammond, Paul Silverman, Yvonne Russell, Joey Andrews, Michael Cunningham, and Harvey Jackson and the rest of the staff their @ Jackson Acura for their loyalty and dedication that I have experienced on a constant basis. Hands down the best facility. Thanks once again for your continued support. The best Acura dealership hands down and I am living proof throughout my experience since being part of the Acura Family since around about 2009. More

by JACKSON.TIMOTHY24 Verified Customer Verified Customer

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