Roel Ortiz
Roel Ortiz at Dallas Lease Returns

Roel Ortiz | Page 21

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

Contact Me
5.0
493 Reviews

***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

10 yrs, 1 mo

Industry Experience

10 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

Employee Video

5.0

493 Reviews

Write a Review

493 Reviews of Roel Ortiz

October 20, 2021

Dealership Rating
Employee Rating

This place is the best if you are in the market for a vehicle. Roel went above and beyond he made the process very easy mind you this was our second purchase from Dallas Lease Return. I got my car back i More

by Repeat Buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 20, 2021

Dallas Lease Returns responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your compliments with Roel and our team, and we look forward to working with you again!

October 11, 2021

Dealership Rating
Employee Rating

Roel is an outstanding turn key professional. We greatly appreciate his energy, knowledge and response time! Great Job Roel! We will refer all of our family friends and clients to you and your dealership! More

by soldoncreed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2021

Dallas Lease Returns responded

Creed and Alicia, Thank you for taking the time to share your thoughts on working with Roel and our team. We're glad to hear we delivered such a great experience!

October 06, 2021

Dealership Rating
Employee Rating

Free professional very painless Much more convenient than I expected would recommend anybody. Purchased from four different dealerships best one I’ve gone to so far. More

by generaljackdripper76
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Afton Stark, Eric Taylor, Edgar Silva , Juan Contreras

Oct 07, 2021

Dallas Lease Returns responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 25, 2021

Dealership Rating
Employee Rating

Roel Ortiz is the “go to” guy for any of my family’s car needs. I just bought my third vehicle from him and Dallas Lease Returns. Exceptional service. (And I’m in the hospitality business where we don’t More

by jjsmi371
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 25, 2021

Dallas Lease Returns responded

It's fantastic to hear that Roel provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Dallas Lease Returns, we look forward to working with you again!

September 01, 2021

Dealership Rating
Employee Rating

I LOVE IT THERE. My experience with Dallas lease returns was such a breeze .I will never go anywhere else. Roel Ortiz is the go to man. He makes the car buying process easy and I’m so thankful for everythin More

by Honeyyy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2021

Dallas Lease Returns responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Roel to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

August 25, 2021

Dealership Rating
Employee Rating

I was very particular and had a vision of what I wanted. Roel was patient and understood that. He stuck with me until we found the perfect car. Amazing experience. 10/10. More

by Crysa1020
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2021

Dallas Lease Returns responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Roel, and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 18, 2021

Dealership Rating
Employee Rating

Or communication throughout the whole process, Roel was very helpful More

by Prestonfrank
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 18, 2021

Dallas Lease Returns responded

Thank you for taking the time to share your thoughts on working with Roel and the rest of our team. We're glad to hear we delivered such a great experience!

August 16, 2021

Dealership Rating
Employee Rating

Have bought 2 vehicles from roel ortiz ,a great person that answered all the questions I had.The best part is there's no pressure what's so ever ,thanks roel for making the purchase a pleasant one.Will de More

by Jessie morin 98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2021

Dallas Lease Returns responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Roel to be a positive one. We hope you enjoy your new vehicles and don't hesitate to reach out if you need anything else.

August 13, 2021

Dealership Rating
Employee Rating

Roel Ortiz es un gran vendedor de autos mi experiencia como comprador fue de lo mejor el té ayuda a encontrar el vehículo que tú necesitas es una persona muy amigable y honesta lo recomiendo al 100 por ci More

by martinsoto30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 13, 2021

Dallas Lease Returns responded

Thank you so much for your kind words for Roel, and for taking the time to leave us this wonderful feedback. We hope you enjoy your new vehicle!

August 07, 2021

Dealership Rating
Employee Rating

Chris Mikell is the salesman of your dreams. Exhibited pure professionalism and very knowledgeable, extending a smooth experience. Second vehicle purchased and I feel so ecstatic with my Jeep. Thank you More

by Shanda26
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Mikell

Aug 07, 2021

Dallas Lease Returns responded

Here at Dallas Lease Returns, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Chris and Roel, and it was a pleasure having you at the dealership. We appreciate your review!

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