Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
224 Reviews
4.8

224 Reviews

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224 Reviews of Roger Prentiss

July 17, 2025

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Employee Rating

Great service! Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. More

by jolaiacona
Service Price Transparency
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Recommend Dealer
Yes

July 14, 2025

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Have been using Otto for life of our Cadillacs and are always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. More

by tricjabs
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

July 13, 2025

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On the overall experience…all good. Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they cr More

by bches1353
Service Price Transparency
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Recommend Dealer
No

July 11, 2025

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Employees are very knowledgeable and super nice. it was a very pleasant experience they were very efficient and not waste your time More

by na13
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young

June 26, 2025

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Roger is always very helpful and courteous when we bring in our vehicles. Thank you for all you do! More

by tcullum124
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

June 25, 2025

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I would like to thank Amber and Otto Cadilac for their help and time. Amber was accommodating and very helpful with the process. More

by JREEDNY
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Recommend Dealer
Yes

June 23, 2025

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Everyone was wonderful to work with- highly professional and super friendly. A pleasure to do business day. More

by DEALERRATER
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young

June 20, 2025

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After the situation that I had with my 2025 XT6, It was good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well) More

by dlabunsk
Service Price Transparency
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Recommend Dealer
Yes

June 17, 2025

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I was very pleased with the interaction I had with the service staff during my recent appointment. More

by edjgorman
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Recommend Dealer
Yes

June 08, 2025

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Service department is very helpful, accommodating & efficient. Very smooth & seamless experience. Friendly and knowledgeable staff. More

by kellyanne0929
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Recommend Dealer
Yes
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