Roger Prentiss | Page 15

This is my first Cadillac and the sales person I had along with the service department were all top of the line. I definitely have been recommending the Otto dealership to friends and family. along with the service department were all top of the line. I definitely have been recommending the Otto dealership to friends and family. More

by christinatsalton Verified Customer Verified Customer

Report | Print

New upgrades easy Service, very personal and nice amenities. Booking appointments are seamless! Flexible with adjusting scheduling amenities. Booking appointments are seamless! Flexible with adjusting scheduling More

by MrA. Verified Customer Verified Customer

Report | Print

Everyone was very polite and respectful and very professional they took very good care of me and made sure I was well informed and comfortable the whole process was very smooth and very quick and do professional they took very good care of me and made sure I was well informed and comfortable the whole process was very smooth and very quick and done well I was very impressed and happy with my service. More

by Bvyankees Verified Customer Verified Customer

Report | Print

Friendly staff who listens to your concerns about your vehicle and goes above and beyond to make your visit pleasant and worry free vehicle and goes above and beyond to make your visit pleasant and worry free More

by Lj19 Verified Customer Verified Customer

Report | Print

Otto was wonderful in taking care of my collision needs. Very responsive. Amber was extremely helpful. Very responsive. Amber was extremely helpful. More

by Rossrunfola Verified Customer Verified Customer

Report | Print

I arrive for my appointment I was taken on time and I was taken care of in a timely manner thank you taken care of in a timely manner thank you More

by tgarofalo0 Verified Customer Verified Customer

Report | Print

I always have a good experience at the dealership, they communicate and are efficient. I have never had a bad experience. communicate and are efficient. I have never had a bad experience. More

by shihanbutler Verified Customer Verified Customer

Report | Print

When unexpectedly faced with getting a new car fast, I searched inventory at many local car dealerships; some of this searching was done in the middle of the night when I couldn’t sleep. Two weeks into my searched inventory at many local car dealerships; some of this searching was done in the middle of the night when I couldn’t sleep. Two weeks into my search and once again in the wee hours of the morn’, I opened up Otto Cadillac’s website and perused their inventory. I quickly found two vehicles I wished to test drive and filled out the online contact form. Quicker than I expected, I received a reply and was in the dealership a few hours later. I was greeted enthusiastically by two people upon entering (one was being trained) and was quickly paired with a salesman. In the mere timeframe of an hour and a half, I had two test drives on the SUV’s I had originally chosen, and was back to work knowing I would be picking up my new car in two days (they offered one day but I chose two). My salesman, finance manager and receptionists greeters were beyond helpful, friendly and accommodating. As a middle-aged (yikes, I don’t like saying that) yet young lady, I found this car buying experience the best to date and will most definitely recommend Otto Cadillac as a great place to find, purchase and service (upon getting my vehicle, I noticed one thing that needed servicing. I was accommodated very quickly and had my car back the same day at no extra cost to me.) a vehicle. Thank you to all at Otto Cadillac who made this SUV all mine! More

by pattymcmc Verified Customer Verified Customer

Report | Print

Nothing to say as I have always been please. I have bought three Cadillacs here I have bought three Cadillacs here More

by sevencinemas Verified Customer Verified Customer

Report | Print

Otto has been great, I appreciate their attention, I would however recommend setting a customer up with a loaner that matches their need and not giving them a EV when they live in an area that does not would however recommend setting a customer up with a loaner that matches their need and not giving them a EV when they live in an area that does not support non Tesla type EV’s. I had a terrible experience with the loaner and had to have it plugged into my electric for a day and a half after spending many hours trying to charge it the first night I had it. Very frustrating, and was forced as a loaner. Albany area customers are probably fine, western ma is very much different. I was also given very limited directions on how to be successful and could have almost been stuck someplace overnight and would have had to rent a hotel room had I actually not altered my plans for work that day. More

by kurtemoe Verified Customer Verified Customer

Report | Print