Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
244 Reviews
4.8

244 Reviews

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244 Reviews of Roger Prentiss

February 13, 2026

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Employee Rating

Everyone in the service department was very willing to go the extra mile to accommodate me. They all did a great job. More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2026

Otto Cadillac responded

Thank you for sharing your positive feedback about our service department! We look forward to assisting you again in the future at Otto Cadillac.

January 13, 2026

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Outstanding Cadillac service. Bill McLean is best in the business. Highly recommend for any car service More

by CCHAKAS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Jan 13, 2026

Otto Cadillac responded

We are flattered by your recommendation! Thank you for choosing Otto Cadillac and sharing your support for Bill McLean!

January 09, 2026

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Employee Rating

Both adjusted their schedules to enable me to get my car inspected and have a current NYS inspection sticker on my car. I had been stopped by police because sticker was out of date (car was inspected at OT More

by SMPEMRICK
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 09, 2026

Otto Cadillac responded

We are pleased to hear we were able to help you out. Thank you for choosing Otto Cadillac and for sharing your experience. We hope to see you again down the road!

December 29, 2025

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Employee Rating

Bill was great to work with got me in when he said and got The job done for what he quoted More

by kiepersteven
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Dec 30, 2025

Otto Cadillac responded

Thanks for the shoutout to Bill! We are glad to hear that he got the job done! The Otto Cadillac team is here to help with any future service needs.

December 11, 2025

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Everything was excellent and would very highly recommend. Thank you very much for a great job More

by tuckerb70
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 11, 2025

Otto Cadillac responded

Thank you for the excellent review! We are thrilled to hear you had a great experience and would highly recommend us. We appreciate your kind words and are happy we could provide a great job at Otto Cadillac.

December 08, 2025

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Otto is great. I have been using them for the last 20 years. Great service. Thank you. More

by Jdepirro
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 08, 2025

Otto Cadillac responded

We are grateful to have earned your loyal business here at Otto Cadillac for over two decades. Thanks for your review!

November 26, 2025

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As always, the work done was completed with great standard of excellence in a very timely manner, which I appreciated. More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Nov 27, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We are so glad our team could provide you with efficient and professional service. We look forward to welcoming you back to Otto Cadillac!

November 17, 2025

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Employee Rating

I have been an Otto customer for decades and that is because of the close attention paid by the sales and service departments and the people who have worked with me over the years More

by billpaquette.ny
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto , Bill McLean, Amber Young , Steve Lemon

Nov 17, 2025

Otto Cadillac responded

Thank you for your loyalty over the years and for highlighting our team’s dedicated care and attention at Otto Cadillac. We truly value your ongoing business, Bill!

October 23, 2025

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You can tell the people at Otto do value their customer relationships. Thank you for the pleasant experience More

by markcards
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Oct 24, 2025

Otto Cadillac responded

Your feedback means the world to us! We truly value our customer relationships and are grateful for your support. Thank you from all of us at Otto Cadillac!

October 12, 2025

Dealership Rating
Employee Rating

On time. Very accommodating to our needs. Price given up front which is extremely helpful. Service was great. More

by kcmaturo0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2025

Otto Cadillac responded

We appreciate your feedback! It's great to know that our team accommodated your needs and provided helpful, timely service. Thank you for choosing Otto Cadillac!

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