Roger Prentiss | Page 3

I had an outstanding experience with their service; it was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. More

by mkanopka26 Verified Customer Verified Customer

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The dealership is clean and attractive. They always provide refreshments. The staff is polite and professional. They always provide refreshments. The staff is polite and professional. More

by CHESTERWBROWN Verified Customer Verified Customer

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Professional, customer service friendly. Everyone was helpful and eager to assist. Salesman were knowledgeable and insightful. Everyone was helpful and eager to assist. Salesman were knowledgeable and insightful. More

by jengynn Verified Customer Verified Customer

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Very clean and serene, coffee and water are provided sfaff are very nice and kind sfaff are very nice and kind More

by sylvesterhart2121 Verified Customer Verified Customer

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Went in for warr service. Staff was very friendly and professional. Everything went as should have. Thank you! Staff was very friendly and professional. Everything went as should have. Thank you! More

by Scott Verified Customer Verified Customer

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Great service! Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. More

by jolaiacona Verified Customer Verified Customer

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Have been using Otto for life of our Cadillacs and are always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. More

by tricjabs Verified Customer Verified Customer

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On the overall experience…all good. Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they cr Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they created was not solved until after customer was raked over the coals. The customer was accused of causing an issue clearly caused when the car was in the shop. A lengthy verbal back and forth ensued between manager and customer. Customers appreciate problem solvers. I was put on the defensive defending myself against ridiculous accusations. “Working together” should follow through from start to finish. In addition, customer is always asked to spend more $ on top of a simple appt. Such as an oil change. This is never forced however. More

by bches1353 Verified Customer Verified Customer

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Employees are very knowledgeable and super nice. it was a very pleasant experience they were very efficient and not waste your time it was a very pleasant experience they were very efficient and not waste your time More

by na13 Verified Customer Verified Customer

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Roger is always very helpful and courteous when we bring in our vehicles. Thank you for all you do! in our vehicles. Thank you for all you do! More

by tcullum124 Verified Customer Verified Customer

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