Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss | Page 4

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
247 Reviews
4.8

247 Reviews

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247 Reviews of Roger Prentiss

June 20, 2025

Dealership Rating
Employee Rating

After the situation that I had with my 2025 XT6, It was good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well) More

by dlabunsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

We're happy to hear that Roger and the team at Otto Cadillac were able to resolve your issue with the 2025 XT6. Thank you for acknowledging their efforts, including Amber and Kelly Jo's! We appreciate your support. Ian Maher - General Sales Manager - 518-869-5000

June 17, 2025

Dealership Rating
Employee Rating

I was very pleased with the interaction I had with the service staff during my recent appointment. More

by edjgorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Thank you for being such a great customer of Otto Cadillac! Ian Maher - General Sales Manager - 518-869-5000

June 08, 2025

Dealership Rating
Employee Rating

Service department is very helpful, accommodating & efficient. Very smooth & seamless experience. Friendly and knowledgeable staff. More

by kellyanne0929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Kellyanne, we're elated to hear that our service department at Otto Cadillac provided you with a smooth and seamless experience. Thank you for highlighting the team's helpfulness and knowledge! Ian Maher - General Sales Manager - 518-869-5000

June 06, 2025

Dealership Rating
Employee Rating

They seem to be very nice group. Staff was very nice. Car was ready in a small amount of time. More

by lturner2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

These are all things we love to hear! Thank you for supporting Otto Cadillac. Ian Maher - General Sales Manager - 518-869-5000

May 29, 2025

Dealership Rating
Employee Rating

Very good experience. Recommend buying from here. Staff is polite and helpful. Service and sales are both a delight to work with. More

by sean.macwhinnie1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 26, 2025

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Employee Rating

Great service department. They all always go above and beyond. Awesome team. . Livery knowable on the vehicles they service More

by ToddHanlon145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler , Brett

May 24, 2025

Dealership Rating
Employee Rating

Great, fair, honest and willing to explian options and urgency of repairs as well as cause. Bill McLean is always great to deal with. More

by Todd Shirback
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 23, 2025

Dealership Rating
Employee Rating

Roger was and has been nothing short of phenomenal. Pleasure to deal with, compassionate, and would always follow up even if he didn't have new information to provide, he always kept me in the loop wit More

by bcrocitto
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

May 22, 2025

Dealership Rating
Employee Rating

Great service department. They had my car ready very quickly and also did all the updates that I was due. More

by cmr1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 18, 2025

Dealership Rating
Employee Rating

My car has been in for service for 35 days. I'm still waiting on reimbursement from a tow, and damaged driveway (due to transmission fluid). More

by dlabunsk
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

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