Roger Prentiss | Page 4

Great service! Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. More

by jolaiacona Verified Customer Verified Customer

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Have been using Otto for life of our Cadillacs and are always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. always pleased with service. I trust Bill and team will make sure repairs, maintenance or concerns will be addressed and fixed appropriately. More

by tricjabs Verified Customer Verified Customer

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On the overall experience…all good. Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they cr Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they created was not solved until after customer was raked over the coals. The customer was accused of causing an issue clearly caused when the car was in the shop. A lengthy verbal back and forth ensued between manager and customer. Customers appreciate problem solvers. I was put on the defensive defending myself against ridiculous accusations. “Working together” should follow through from start to finish. In addition, customer is always asked to spend more $ on top of a simple appt. Such as an oil change. This is never forced however. More

by bches1353 Verified Customer Verified Customer

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Employees are very knowledgeable and super nice. it was a very pleasant experience they were very efficient and not waste your time it was a very pleasant experience they were very efficient and not waste your time More

by na13 Verified Customer Verified Customer

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Roger is always very helpful and courteous when we bring in our vehicles. Thank you for all you do! in our vehicles. Thank you for all you do! More

by tcullum124 Verified Customer Verified Customer

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I would like to thank Amber and Otto Cadilac for their help and time. Amber was accommodating and very helpful with the process. help and time. Amber was accommodating and very helpful with the process. More

by JREEDNY Verified Customer Verified Customer

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Everyone was wonderful to work with- highly professional and super friendly. A pleasure to do business day. and super friendly. A pleasure to do business day. More

by DEALERRATER Verified Customer Verified Customer

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After the situation that I had with my 2025 XT6, It was good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well) good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well) More

by dlabunsk Verified Customer Verified Customer

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I was very pleased with the interaction I had with the service staff during my recent appointment. service staff during my recent appointment. More

by edjgorman Verified Customer Verified Customer

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Service department is very helpful, accommodating & efficient. Very smooth & seamless experience. Friendly and knowledgeable staff. efficient. Very smooth & seamless experience. Friendly and knowledgeable staff. More

by kellyanne0929 Verified Customer Verified Customer

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