Roger Russell | Page 17

Customer Service A+ I bought my used car from Honda of Cleveland 2 years ago and it was one of the older models they had on the lot. Im sure they didn't make much off my I bought my used car from Honda of Cleveland 2 years ago and it was one of the older models they had on the lot. Im sure they didn't make much off my purchase but when my car was to old for the care plans they sold me, they took care of the flat tire i had 2 months into the purchase no questions asked... then again 6 months later and so on till every tire had either been replaced, repaired, or had the bead resealed. They honored the tire and wheel plan i wanted even if my car didn't qualify. I have dealt with most of the service representatives there over the year with this problem, Will Oltz, Greg Lee, Roger Russel, and the main man in charge of my car every time i showed up with this tire issue was Mark Duncan. Upon coming in recently with yet another tire flat, i asked about the fact that they issue came down to the wheel on my car not the tires. They were corroding away, and causing the tire issue. Mark Duncan got Brandon Perry the service manager involved and he got the owner of the company involved and within 2 hours they agreed to replace the wheel on my car. Never have i had an entire company do all the leg work for me to get my issue solved. They wanted to take care of the real problem which in reality wasn't their problem, it was mine to have to deal with and they wanted me to be happy with the car i purchased from them even if it was 2 years ago. Its been amazing working with Honda of Cleveland, not only did they help me get into a car fast when i needed it but they have taken care of me and my car since then even if its a Toyota and their dealer is right down the road i go back to Honda every time. Thank you Honda of Cleveland, and a special thanks to the service department. More

Helpful 0

Report | Print

Honda CR-V Recall My 2011 Honda CR-V was on the airbag safety recall list. As soon as the part was available, I received a call from Roger Russell to let me know I cou My 2011 Honda CR-V was on the airbag safety recall list. As soon as the part was available, I received a call from Roger Russell to let me know I could bring my Honda in for the repair. My CR-V had some trouble with the battery being dead and Roger worked with me while I was getting my battery replaced and made it convenient for me to make an appointment to get my Honda repaired. When I am ready I will buy my next Honda from Honda of Cleveland. I bought my first Honda there from Fred Stewart and have been more than satisfied with my CR-V. More

Helpful 0

Report | Print

Great People and Great Service Having 3 Honda vehicles in our family the service dept is very important to us. We are very happy with the service dept at our Honda of Cleveland. R Having 3 Honda vehicles in our family the service dept is very important to us. We are very happy with the service dept at our Honda of Cleveland. Roger Russell is my "go to" person and he never lets me down. He makes sure everything is taken care of and safe. He even explained the recent recall on my Ridgeline airbags and put my mind at ease. Good job. More

Helpful 0

Report | Print

Excellent Service Dept The service dept is quick, friendly, and detail-oriented. They always take the time to explain my vehicles needs and are the reason I keep coming back The service dept is quick, friendly, and detail-oriented. They always take the time to explain my vehicles needs and are the reason I keep coming back to Honda of Cleveland. More

Helpful 0

Report | Print

great service! Roger and Mark were very clear in explaining the needed repairs but were not stereotypical pushy salesmen. They were polite and treated me like a per Roger and Mark were very clear in explaining the needed repairs but were not stereotypical pushy salesmen. They were polite and treated me like a personal friend. Prices were better as well. More

Helpful 0

Report | Print

Feel great Cost us some money that is for sure. However when we drove away we feel GREAT about the condition of our Pilot. We also did Not feel that we had been Cost us some money that is for sure. However when we drove away we feel GREAT about the condition of our Pilot. We also did Not feel that we had been "taken" by Honda. You are the best! More

Helpful 0

Report | Print

Continuing top-notch service Responding to a Honda auto service code, I made the appointment. As always, greeted promptly, good explanation received and the work was then done mo Responding to a Honda auto service code, I made the appointment. As always, greeted promptly, good explanation received and the work was then done more rapidly than I had imagined. More

Helpful 0

Report | Print

Great Service and Warranty Repair The service and warranty work coordinated by both Greg Lee and Roger Russell on my 2011 Honda CRV was excellent. Not only did they coordinate the The service and warranty work coordinated by both Greg Lee and Roger Russell on my 2011 Honda CRV was excellent. Not only did they coordinate the 100,000 mile vehicle maintenance and drivers side airbag replacement but also helped with the arrangements for a rental car while waiting on the replacement airbag. Thanks for all your help and excellent service! Jim Frye More

Helpful 0

Report | Print

Love my honda! Made my online appointment..received my confirmation..sent me reminders....brought my Honda to the dealership...welcomed and offered snack and drinks Made my online appointment..received my confirmation..sent me reminders....brought my Honda to the dealership...welcomed and offered snack and drinks while I waited. In and out in no time at all. Very professional and pleasant experience as always. Thanks Honda of Cleveland and Mr. Russell. More

Helpful 0

Report | Print

HRV scheduled maintanence fast service, personable staff, knowledgeable technicians, our GO-TO dealership. Bob Lawson has guided us through the purchase of 3 Honda's from this fast service, personable staff, knowledgeable technicians, our GO-TO dealership. Bob Lawson has guided us through the purchase of 3 Honda's from this dealership and has become our liason with Honda of Cleveland, always courteous, never too busy to answer a question or to take the time to see that our service visits are completely satisfactory. More

Helpful 0

Report | Print