Roger Russell | Page 16

First Visit Bought new car for wife and side molding needed to be added. Work was completed in less time than expected and I was introduced to each member of thei Bought new car for wife and side molding needed to be added. Work was completed in less time than expected and I was introduced to each member of their service department. Friendly and professional. More

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Friendly, professional, quality The great folks in the Service Department are very good at what they do. They keep up with all the service points of our vehicles and advise for the b The great folks in the Service Department are very good at what they do. They keep up with all the service points of our vehicles and advise for the best preventive maintenance schedule. They go over everything with you beforehand so that there are no surprises. They help to keep my family's cars in top notch running condition. We have been taking our cars to this dealer since 2003 and have been very happy with the professional service. We always feel like our Honda's are getting what they need to keep them going down the road. Dependable transportation to and from work is a valuable trade off. The cars have to start. If there is ever an indication of trouble, a phone call to the Honda of Cleveland Service Department is all it takes, and these people are always there to get you in, and running again. Oil changes and general maintenance visits are a breeze, and at our convenience. More

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FI've Star Team You are welcomed and know you are important to the service team upon arrival. Fast, expert service on vehicle. Waiting facilities are comfortable and You are welcomed and know you are important to the service team upon arrival. Fast, expert service on vehicle. Waiting facilities are comfortable and very pleasant. Guys check in with you often to ensure your comfort and answer any questions you may have. Mark Duncan is my favorite. More

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Service Appt. Scheduled service for couple of items. Arrived early and all service was completed prior to allotted time. Always receive first class service at Hon Scheduled service for couple of items. Arrived early and all service was completed prior to allotted time. Always receive first class service at Honda of Cleveland More

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ALWAYS TAKE CARE OF ME! I had a flat tire due to a large piece of metal on the road. After calling my husband and AAA, I called Honda of Cleveland. Mark Duncan had priced me I had a flat tire due to a large piece of metal on the road. After calling my husband and AAA, I called Honda of Cleveland. Mark Duncan had priced me a set of Michelin Tires just the week before. When I told him what had happened, he checked and they only had 3 of the tires I needed in stock. He told me that he would send someone to pick up the 4th tire. By the time AAA came and changed my tire and I drove to Honda of Cleveland, Mark had all four tires and took our Pilot in immediately. The service department is just one of the reasons that we continue to return to Honda of Cleveland. More

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They always make me feel welcome. I have tried all of the quickie lube place in the past but I keep coming back to Honda of Cleveland and that is where I am staying from now on. No ot I have tried all of the quickie lube place in the past but I keep coming back to Honda of Cleveland and that is where I am staying from now on. No other place makes me feel more welcome than Mark Duncan and the other guys in the service department at Honda of Cleveland. I purchased this car in Mississippi before I even moved to Tennessee and they treat me like I just rolled it off the lot yesterday. I believe that they are actually happy and sincere when they say they are thankful for my business. I get in and out just as fast as anywhere else and they have free snacks and drinks. 204,000 miles on my 2005 Honda Accord and it still runs flawless. I would do more than five stars but I couldn't. All of these guys are great to work with. More

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We had warranty work done I had work done that I had been needing fixed for almost two years . The car was out of warranty by now and I thought it was never going to be taken I had work done that I had been needing fixed for almost two years . The car was out of warranty by now and I thought it was never going to be taken care of . I am glad after talking with Honda USA that it was repaired . I have purchased four new Honda cars and was not happy with the long running problem that we had with out 2012 CRV . More

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Great people, great experience! This is the second time I have purchased a vehicle at Honda of Cleveland. One new,one used. They have exceptional sales and Service reps! This is the second time I have purchased a vehicle at Honda of Cleveland. One new,one used. They have exceptional sales and Service reps! More

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You replaced the air bag in my CRV as planned I appreciate the Jeep Patriot that was rented for me while waiting for the replacement air bag but experience with the Jeep made me appreciate the ext I appreciate the Jeep Patriot that was rented for me while waiting for the replacement air bag but experience with the Jeep made me appreciate the extra qualities in the CRV. More

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Amazing experience I took my Honda CRV in for a routine oil change and tire rotation. A few minutes into the wait, a service advisor, Will Oltz, came out and said a bolt I took my Honda CRV in for a routine oil change and tire rotation. A few minutes into the wait, a service advisor, Will Oltz, came out and said a bolt had broken on my wheel during the tire rotation. He apologized profusely and said it would take a little longer than normal. He made sure I knew that it was their fault and that I would not be charged. I was made very comfortable and I was more than willing to wait. About an hour later, Will came back and said that the service guys had found something else that needed repaired. It was covered under warranty and none of it or the wheel bolt would cost me a thing to repair. Long story short, I was given a rental car at no charge and when I got my car back a few days later, I was told there was no charge for ANYTHING, not even the original oil change. I cannot say enough positive, wonderful things about the folks at Honda of Cleveland! They were wonderful to me. I live about 45 miles from the dealership and they went above and beyond to make sure I was taken care of. I would ABSOLUTELY recommend Honda of Cleveland to anyone. Thanks to all who helped me! More

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